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Hotel is loud. My entire floor reeked of marijuana on multiple occasions. Management gave no concern to the fact that I got little to no sleep from the noise and the illegal partying going on all hours of the night. Keep in mind I am...More
I had the best experience especially coming into contact with Jeff the manager . It was a pleasure to meet him ... his level of customer service is beyond 5 stars that any review could give. If your looking for a great family location with...More
Date of stay: October 2018
Thank Shanise J
Response from Andrew A, General Manager at The Hotel MLResponded 6 November 2018
Thank you for posting regarding your recent stay with us. We are happy you enjoyed your stay. Thank you also for the kind words regarding Tim. He truly is an asset.
I just want to give a special thank you to Tim from the front desk. He went above and beyond to help me with information that I needed to make this the best stay I’ve ever had with my family. He answered all of my...More
We stopped in to see Kevin I believe he is the director of sales. Kevin is fabulous. We are a blocking rooms for my daughter's wedding in July. He certainly is somebody that you should keep around. He sold us during our 1st phone call....More
The holiday weekend already started off wrong when we had to wait for an hour just to check in because rooms were not ready. When I spoke to the front desk, their manager said we should have expected that because we asked for adjoining rooms....More
Date of stay: January 2019
3 Thank nycpapito
Response from Andrew A, General Manager at The Hotel MLResponded 1 week ago
Thank you for your post. I apologize if you felt I was rude when we spoke over the phone as that was never my intention. We have a policy that if a guest is checked into a room and had to wait we would double...More
Response from thehotelml | Property representative |
The Hotel ML takes bedbugs very seriously. If a guest informs us a room has bedbugs or if an employee feels the need to have the room checked, we have an outside professional pest control company check the room. If they find... More
The Hotel ML takes bedbugs very seriously. If a guest informs us a room has bedbugs or if an employee feels the need to have the room checked, we have an outside professional pest control company check the room. If they find any evidence of bedbugs the room is treated and placed out of order for 3 weeks and the surrounding rooms are also treated and placed out of order for 1 week. Every hotel at some point has had bedbugs and I am happy to report that presently no rooms at the Hotel ML have bedbugs at this time.