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The Westin Mount Laurel

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The Westin Mount Laurel
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340 Reviews from our TripAdvisor Community

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Showing 335: English reviews
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New Castle, Delaware
Reviewed 4 days ago NEW

From the moment I checked in, with Corey, I was greeted with a smile. Every other interaction in this location was amazing. Breakfast I elected to do the buffet, even though I came down later in the morning everything was set up and organized. Attention to detail makes a difference in the experience. I appreciate Shantil, Manager and Chloe -...

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Helpful?
Thank iotricio
Willingboro, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 11 November 2016 via mobile

And the staff was truly PHENOMENAL! Wendy Laughlin was the contact person, and from the initial contact she was courteous, professional, and helpful. Looking at about 200 guests, we reserved the Regency Ballroom and parlor. When we arrived on the day of the event, the Catering Supervisor AL (his last name misses me) already had a schedule devised of when...

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Thank Geronimo1911
About Hotel's Favourite Review
Kaylin D, Front Office Manager at The Westin Mount Laurel, responded to this review

Geronimo1911- Thank you for the wonderful review. We greatly appreciate that you have chosen us for your event and we are so glad to hear about your experience. Thank you for your kind words about Wendy and AL. We are very proud of our team as they work very hard to provide a spectacular experience for our guests. I will...

PA
Reviewed 1 week ago

Rooms were very clean, quiet & comfortable! Nicely renovated rooms, & the current renovations besides the gym not being open didn't affect our stay. Able to use the hotel next door for their gym if needed.

Review collected in partnership with this hotel
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Thank luvmytoby
Washington DC, District of Columbia
Reviewed 2 weeks ago

Staff very nice but my room was dirty you could in some spots it hasn't been clean as well as the bathroom!!! Matresse way too soft ! I had back pain the next day. I was surprised nothing is free in that hotel.

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Thank nathalie425
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

nathalie425- Thank you for your feedback. We do apologize that your room was not cleaned to Westin standards. That is certainly unacceptable and we will pass your comments on to our Housekeeping team to ensure that this does not happen again. We hope that you will give us another chance the next time you come back to visit Mount Laurel.

Columbia, Illinois
Reviewed 2 weeks ago

We stayed in a recently renovated room and it was very nice. The property was still in the middle of renovating however it was not a mess as most would expect. The staff was extremely nice and helpful. Would definitely recommend staying there!

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Thank BacktoMurray23
Reviewed 2 weeks ago

They are in the tail end of a renovation so there is a little bit of construction happening but not on the floor I was on (7th). The staff was extremely helpful, The breakfast was pretty good (continental buffet). They even missed adding breakfast to my stay but the staff was kind enough to take care of it (Thanks Chloe!)

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Thank Chad C
Dallas, Texas
Reviewed 3 weeks ago

Very nice hotel but the remodel is more of an issue then an "inconvenience", it gets in the way. Foodservice is adequate (set up in a meeting room) but for a Westin, you miss the restaurant. Staff does a great job with what they have but you can tell is everyone is just waiting for the work to be done....

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Thank Peter2150
Oakville, Ontario
Reviewed 3 weeks ago

I travel every so often for work, and Mt Laurel is one of my regular stops. First time trying the Westin. I'll always come back! Even though the reno was not completed in the lobby, the atmosphere was still warm and inviting, and my room was perfect! Newly renovated in tasteful grays and earth tones, with that heavenly bed I...

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Thank elissa1513
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

elissa1513- Thank you for your kind words! We are so happy to hear that you enjoyed your stay with us despite our dust due to renovations! We are happy to say that renovations will be complete by the end of March. We hope you will be back to enjoy the new look and feel of the Westin Mount Laurel!

North Arlington
Reviewed 3 weeks ago

I have stayed at this Westin twice while the hotel was undergoing renovations, but still rate it a 5. The customer service was on point both times. I love the bed-got a great nights sleep. Rooms are better than average for the price point and the location could not have been more convenient. also has great nearby restaurants. Will be...

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Thank melaniegW4592IP
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us. Renovations will be over by the end of March. You will have to let us know how you like the new look once everything is complete! We look forward to your next stay with us.

Philadelphia, Pennsylvania
Reviewed 3 weeks ago via mobile

This was my second time staying at the westin and each time i had a pleasant stay.The rooms are clean and the staff was very friendly and the room rates are great good job see u next December of 20017

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Thank Karl B
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

Thank you for your kind review! We are so glad you enjoyed your stay with us! We look forward to having you back in December!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Refreshingly designed to enliven the spirit, The Westin Mount Laurel brings renewal to southern New Jersey and the Philadelphia area. ... more   less 

Additional Information about The Westin Mount Laurel

Address: 555 Fellowship Rd., Mount Laurel, NJ 08054
Region: United States > New Jersey > Mount Laurel
Price Range: $140 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Westin Mount Laurel 3.5*
Number of rooms: 173
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Also Known As:
The Westin Mount Laurel Hotel Mount Laurel
Westin Mount Laurel
Mount Laurel Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Mount Laurel staff and other travellers.
1 question
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New Jersey
over a year ago

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Questions? Get answers from The Westin Mount Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just communicate with the staff. They will listen to you and if applicable outline options.”
 of 5 bubbles iotricio, 24 Mar 2017 | Read review
“7th floor was nice and quiet! No road noise and no noise on the roof from equipment”
 of 5 bubbles chadc968, 13 Mar 2017 | Read review
“One no where near the renovations....high floors won't save you from the noise!”
 of 5 bubbles ASL1975, 8 Feb 2017 | Read review
“Stay anywhere else”
 of 5 bubbles 366sammya, 6 Jan 2017 | Read review
“I think it would have been quieter with a room that didn't face the street/overlook route 73.”
 of 5 bubbles 117JohnH, 27 Dec 2016 | Read review
5 of 5