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All reviewsale housemodern designavailable for purchaseclose proximitymini fridgebed was very comfortablefront desk staffrooms are largechecking outindoor poolnew jerseyfitness centertrendylobbyweddingstarwoodlaurel
I stayed at this hotel several times in the past and it was really good. This time however the pool was closed for repair (but is looked like as it's closed forever and now work was being done). Reception could not tell me how long...More
Response from Ernst G, General Manager at Aloft Mount LaurelResponded 4 November 2017
Thank you so much for taking time out of your busy day to give us a review. I regret that your stay was lees than satisfactory and that your general impression of the hotel was not what you expected. Please accept our sincerest...More
The airconditioner in the room was sooooo loud. Also, I heard plainly through my walls where the neighbors were very easy to hear. And they weren't yelling. Just too loud. Next time will stay in Philly.
Response from Teresa N, Director of Communications & Social Media at Aloft Mount LaurelResponded 25 October 2017
Dear Jane, We apologize for any noise that disturbed your stay. If there is ever a time when our team can assist with noise or other issues in your guestroom, please let our team know. We are happy to address it your needs. Thank you.
We could hear right through the walls at night and also during the day. Lots of wedding guests from multiple weddings whooping it up and shouting at all hours. Loud in the lobby, loud in the hallways, loud through the walls of our room.
Response from Ernst G, General Manager at Aloft Mount LaurelResponded 10 October 2017
I just read your review and wanted to take the time to apologize for your experience at the Aloft Mount Laurel .
I regret that your hotel stay was less than satisfactory and that your general impression of the hotel was not what...More
Great location. Ale house and Starbucks are next door. The hotel is right off 73 and near lots of shops and restaurants. You can jump on the interstate and be in Philly in 30 minutes.
Cheap but chic rooms, modern decor. Very dark rooms, can't...More
1 Thank Jade1stone2
Response from Ernst G, General Manager at Aloft Mount LaurelResponded 6 October 2017
We would like to extend to you our heartfelt appreciation for choosing The Aloft Mount Laurel for your accommodation needs. However we apologize that your recent stay with us was less than perfect .
Your points will be addressed and discussed with the...More
Stayed here with friends after a wedding in Bucks County & reception in Cinnaminson.
Check in was a little sterile, without much information provided, yet friendly. Room was ok, but they shouldn't set thermostats to 66 degrees; and don't use the thermostat on the wall....More
Thank Charles D
Response from Teresa N, Director of Communications & Social Media at Aloft Mount LaurelResponded 26 September 2017
Thank you for choosing to stay with us for your friend's wedding weekend. We sincerely appreciate your comments about customer service and will share this with our team. Overall, we are glad your stay was satisfactory. We will use your review to enhance the level...More