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Sheraton Mahwah Hotel

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Sheraton Mahwah Hotel
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403 Reviews from our TripAdvisor Community

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Showing 379: English reviews
Kings Langley, United Kingdom
Reviewed 21 August 2015

I stayed at this property after a week in New York on business. I booked it because it was close to the outlet I wanted to go to and looked an impressive establishment. I must admit that it seems to be in an unusual place but that is not important. I found the hotel very easily thanks to the hired...

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Thank JPDKL
Chicago, Illinois
Reviewed 17 August 2015 via mobile

I like my Starwood stays. The hotel is a little off Rt 17. Large complex. Big concierge lounge for those with status. She knows the regulars. I had this huge corner suite. Always sad to have a nice room when you are there for one night. Really pretty view from the hotel.

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1Thank Ellis_NC_IL
Philadelphia, Pennsylvania
Reviewed 12 August 2015

Stayed there for the weekend - attending a wedding. Property is wonderful, great scene for an outdoor wedding. Wedding staff & coordination seemed to be very good and on top of things. Room is average. Had all the necessities and a very comfortable bed. Problem here is service. They are barely a notch above horrible. They do not even think...

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Thank ServiceIsAMust
North America
Reviewed 11 August 2015

I did not have much contact with the employees but the hotel looks beautiful but it's really in the middle of nowhere. The hotel is not near any shops or food locations. The rooms where very nice and I had a very nice view during the sunrise. The elevators moves really fast that it gives me a headache but there...

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Thank Jenn_Tu
Atlanta, Georgia
Reviewed 7 August 2015 via mobile

We stay here once a year for an annual event. I am SPG Gold. The rooms desperately need to be refurbished. The furniture is broken and scuffed up and everything is starting to look very worn, especially the carpet in the rooms and the hallways. Another surprise change is that the lounge is now only open to Platinum members. So,...

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1Thank LawGirlATL
New York City, New York
Reviewed 3 August 2015

We came there for a wedding and were disappointed from check in to departure. First of all even though we needed to get ready for the wedding we were told it was impossible to check in early because our room was not ready. When pressed they had another room of similar tyoe available. Why not offer that to us without...

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1Thank honduro
Montreal, Canada
Reviewed 30 July 2015 via mobile

We needed to make a stop in New Jersey and stopped here becauwe we had stayed here several years ago. Our room was lovely but the halls and Club Level were shabby. In addition there were very limited hours and food at the Club

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1Thank joannkf1234
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear joannkf1234, Thank you for sharing your hotel experience. The hotel will be undergoing a renovation in 2015-2016 including the Club lounge and guest corridors. The food and beverage service hours for the Club Lounge will be reviewed to ensure we are providing the proper service times. We look forward to the opportunity to serve you again soon! Best Wishes,

Philadelphia
Reviewed 26 July 2015 via mobile

I had a very positive impression of this hotel upon first arrival - check in was speedy and I was provided a large room overlooking the nearby mountain. Very comfortable accommodations. Ate in the restaurant that evening which was depressing in decor and didn't seem that clean, but chain hotel restaurants are rarely a treat, so I didn't discount them...

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2Thank elizabeth7887
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Elizabeth7887, Thank you for sharing hotel experience. We appreciate your positive comments. My apologies for us not responding appropriately to the water issue you experienced. The hotel has been updating and improving the water system which caused the discoloring. We are retraining our service associates to respond better to guest concerns. We hope to have the opportunity to serve...

Brooklyn, New York
Reviewed 24 July 2015

I stayed here for one night with my wife for a mini vacation. The staff was very courteous. the room was clean and spacious. the grounds are well kept and pretty. would definitely stay here again. a bit hard to find even with gps.

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Thank isaac g
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear IsaacG, Thank you for sharing your hotel experience. We appreciate your positive comments and look forward to the opportunity to serve you again soon. Best Wishes,

Reviewed 21 July 2015 via mobile

Nice place but its more for business than tevrl its not near anything or restaurant so ur constantly traveling but the rooms were very nice and the staff also. I just don't think its worth the money i spent on it.

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1Thank Moshe M
Richard G, General Manager at Sheraton Mahwah Hotel, responded to this review

Dear Moshe, Thank you for sharing your hotel experience. We appreciate your positive comments and suggestions. We hope to have the opportunity to serve you again soon. Best Wishes,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more   less 

Additional Information about Sheraton Mahwah Hotel

Address: 1 International Boulevard, Route 17 North, Mahwah, NJ 07495
Region: United States > New Jersey > Mahwah
Price Range: $188 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Mahwah Hotel 3.5*
Number of rooms: 225
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Also Known As:
Sheraton Mahwah
Mahwah Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mahwah Hotel staff and other travellers.
2 questions
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Questions? Get answers from Sheraton Mahwah Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are going to stay here, unless you need an adjoining room - ask for one which is NOT adjoining. Noise levels are very high.”
 of 5 bubbles Punam71, 18 Feb 2017 | Read review
“Ask for an Upgrade and/or the Club Level.”
 of 5 bubbles , 19 Jan 2017 | Read review
“There are other hotels of quality within 5 minutes drive.”
 of 5 bubbles JosephS87, 1 Dec 2016 | Read review
“At a different hotel”
 of 5 bubbles gojushiho, 26 Oct 2016 | Read review
“Don't book here!”
 of 5 bubbles HHandMM, 19 Sep 2016 | Read review
5 of 5