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Sheraton Mahwah Hotel

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Sheraton Mahwah Hotel
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388 Reviews from our TripAdvisor Community

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Showing 365: English reviews
Fort Myers, Florida
Reviewed 20 October 2016 via mobile

This hotel has a beautiful look from the outside with a nice fountain, but it is quite isolated and in need of some updating. Very few places nearby to eat/go. The restaurant downstairs charged a 22% gratuity, which was not deserved for the service received. The food was average. No fridge in the room, which would be expected for the...

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Helpful?
Thank Meagan W
Saratoga Springs, New York
Reviewed 13 October 2016

The worst part about this place for me was getting to it. You have a dreadful section of freeway going right past the hotel with inconsistent and confusing exit signs, so heaven help you if you miss your turn off. If you book here, turn on your GPS and once you're in the right stretch of freeway, get in the...

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Thank Joyce M
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Joyce M, Thank you for staying with us at the Sheraton Mahwah Hotel. Yes, not all of our rooms have fridges but we do have them available upon request and our Deluxe rooms have them as well. I will pass along your comments about the breakfast buffet to our chef! Thank you Lisa M

Tacoma, Washington
Reviewed 26 September 2016

The hotel is located in a very isolated part of town. There is nothing around. Check in was slow despite the fact that there was no one around. When I finally got to my room the key did not work and I had to go back downstairs. The room needed renovation and the bed was itchy. The walls were so...

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1Thank MariaO253
Henryville, Pennsylvania
Reviewed 26 September 2016

The hotel is interesting and the restaurant is good with a very willing wait staff and the kitchen handled special diet requests easily and seamlessly. Top floor room was clean but the hall carpet had a exposed seam with did present a tripping hazard. The room was clean comfortable with the beds a bit too low for my tastes but...

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1Thank timandJuliecan
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear timandJuliecan, Thank you for staying with us at the Sheraton Mahwah Hotel and for you review. Our hotel is currently under renovation and will be fixing these issues and hoping to give our hotel the love and care it needs! We look forward to seeing you again soon! Thank you. Lisa M

Reviewed 26 September 2016 via mobile

The accommodations were suitable and clean. The restaurant had a breakfast buffet for about $20 but the food was lukewarm at best with very little variety. There weren't a lot of people in there but I think if they did a better presentation of food, they may have a bigger crowd. Thankfully there are plenty of great restaurants within 5...

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1Thank John C
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear John C, Thank you for staying with us at the Sheraton Mahwah Hotel and thank you for your review. I will pass along this information to our Executive Chef and we will use this as a training tool. Thank you Lisa M

Reviewed 22 September 2016

I have stayed here a couple of times on business. The staff are very friendly and helpful; room service was especially. The beds are extremely comfortable. The workout room is decent sized with good quality equipment. The restaurant has good food but it is somewhat slow and overpriced. The only real negative is that there isn't very good sound-proofing in...

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Helpful?
Thank Jessica H
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Jessica H, Thank you for staying with us at the Sheraton Mahwah Hotel and we are happy you chose to stay with us! We are currently going under major renovation which one of our main focus is better sound proofing for our guest rooms! We look forward to seeing you again soon! Thank you Lisa M

Southampton, United Kingdom
Reviewed 20 September 2016 via mobile

Could be the film set for 'the shining' as totally deserted when we stayed. Arrived at 11pm tired and spent all night listening to the lifts going up and down. Changed room the next day much further away but still just as noisy - the sound is transmitted around the whole steel structure. Pool had seen better days and slightly...

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1Thank Douglas D
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Douglas D, Thank you for staying with us at the Sheraton Mahwah Hotel. I do apologize that you had a sleepless night. We are currently going under major renovation which one of our main focus is better sound proofing for the rooms and to update our pool area. Once our renovation is done we hope you will visit us...

Warwickshire, United Kingdom
Reviewed 19 September 2016

I was on my way to the pool at c6.30 am the first morning. When I left my room for the elevator I heard a faint alarm - assumed it to be someone's alarm clock. Then saw a strobe flashing and as the elevator wasn't working assumed this must be the FIRE ALARM - which I COULD NOT HEAR IN...

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1Thank HHandMM
New York, New York
Reviewed 19 September 2016

We had a big family party in New Jersey and stayed at the Sheraton Mahwah Hotel. The staff was lovely and professional; however, the hotel is in major need of renovation. That being said, we paid around $160 for a huge club level room. In all fairness, you do get what you pay for and this is a very cheap...

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1Thank BRLTHREE
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear BRLTHREE, Thank you for staying with us at the Sheraton Mahwah Hotel. I would like you to know we are currently undergoing a major renovation! I will pass along your comments about the food in the lounge to our Chef! I am happy you enjoyed it! We have room service available from 6:30am to 11pm at night. I hope...

Portsmouth, Rhode Island
Reviewed 18 September 2016

Beautiful building from a distance. Lots of use over the years and looks like little care taken. Bar and dining area need cleaning desperately. Rooms was clean and bed was comfortable. Hope to see it fixed and polished soon.

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2Thank David B
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear David B, We are all very excited for the renovation! We hope once it is done you will come to visit us once again! Thank you! Lisa M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more   less 

Additional Information about Sheraton Mahwah Hotel

Address: 1 International Boulevard, Route 17 North, Mahwah, NJ 07495
Region: United States > New Jersey > Mahwah
Price Range: $167 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Mahwah Hotel 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Sheraton Mahwah
Mahwah Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mahwah Hotel staff and other travellers.
1 question
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Questions? Get answers from Sheraton Mahwah Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are other hotels of quality within 5 minutes drive.”
 of 5 bubbles JosephS87, 1 Dec 2016 | Read review
“At a different hotel”
 of 5 bubbles gojushiho, 26 Oct 2016 | Read review
“Don't book here!”
 of 5 bubbles HHandMM, 19 Sep 2016 | Read review
“For very little extra over the price of a standard room, go for the club floor.”
 of 5 bubbles BRLTHREE, 18 Sep 2016 | Read review
“always get a high floor with mountain view.. It is the best thing when the sun comes up and when the sun does down”
 of 5 bubbles 194jaij, 6 Sep 2016 | Read review
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