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Crowne Plaza Hotel Fairfield

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Crowne Plaza Hotel Fairfield
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302 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Reviewed 1 week ago

I was there for a conference and beg to differ with ScottnDana. The service was awesome. The Hotel was clean. The real problem was the conference manager Not at the Hotel but the one that is supposed to organize the conference was nowhere to be found most of the time I was there. The employees did there best but were...

Thank Stephen S
Billings, Montana
Reviewed 2 weeks ago

This hotel is very outdated and is in need of some updating. Stayed here for a conference and not one staff person was friendly and we were appalled with the manager who ran the conference area. I saw him repeatedly scolding the staff in front of conference attendees. Very poorly run and no attention to detail (needed additional chairs in...

Thank ScottnDana
cpff, Manager at Crowne Plaza Hotel Fairfield, responded to this review

Thank you for your candid review and for sharing your feedback with us. We apologize that the hotel's decor was not to your liking despite having spent $12.5 millions dollars renovating the property just 7 years ago. During this week long conference, our staff worked very hard to provide superior service to all attendees each day. On many of the...

Middletown, Delaware
Reviewed 2 weeks ago via mobile

The hotel is easily accessible to a local mall, restaurants and gas stations. It's quiet. The hotel is modern with a contemporary style. The staff are friendly and very helpful. Warm baked treats are available for free by the front desk. The food in the restaurant is tasty. There is free shuttle that is available. Free parking. The price of...

Thank Tajavien
cpff, Manager at Crowne Plaza Hotel Fairfield, responded to this review

Thank you so much for your review of our hotel. We are happy to hear you enjoyed your stay with us and that you got a chance to enjoy many of our hotel's amenities while you were here.  Next time you visit us, be sure to try one of our dinner specials! We thank you for your feedback and look forward...

Reviewed 4 weeks ago

Hotel staff is not overly friendly, however the inhouse restaurant is good. Beds are comfortable and rooms are clean. Good location and easy to access. Good business hotel if you are in the area. Noise may be a bit high due to proximity to the road, but overall a good stay.

Thank QCcutie
North Brunswick, New Jersey
Reviewed 17 November 2016

The hotel looked great on- line. I was not happy when I got there. They show two large fireplaces and it was a cold evening a neither fireplace was lit. The place looked run down and old. The room was non-smoking but I could smell old cigarette smoke. The hotel was not cheap and there are too many places in...

2Thank lovettevaughngayle
IHGService, Guest Relations Manager at Crowne Plaza Hotel Fairfield, responded to this review

Dear lovettevaughngayle, Thank you for taking the time to relay your comments regarding our property during your recent stay. We apologize you were not fully satisfied with your accommodations during your stay. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We have taken note of...

Chicago, Illinois
Reviewed 29 October 2016 via mobile

I am an IHG Platinum Ambassador and typically enjoy the Crown Plaza brand. Stayed at this location and was upgraded to the Presidential Suite. Yay, right. Not... Hotel lobby looks good. Room was a 1970's throwback. Outdated and worn furniture. TVs had limited channels and very few HD. Best part - shower was so clogged that I couldn't even shower...

1Thank KMALS
cpff, Manager at Crowne Plaza Hotel Fairfield, responded to this review

Thank you for your candid review and for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Our hotel underwent a $12.5 million dollar renovation in 2010 and we continue to make improvements to the property on a semi-annual basis. Just this past year alone...

Seattle, Washington
Reviewed 25 October 2016

We selected this hotel due to proximity to our friends home. We made a error, we should have stayed some where else. Room was very dirty and was smell of some kind. Lobby staff was good but helpless. Breakfast was ok, nothing special

2Thank jedwards1966
IHGService, Guest Relations Manager at Crowne Plaza Hotel Fairfield, responded to this review

Dear jedwards1966, Thank you for taking the time to write a review about your stay with us. We would like to apologize for failing to meet your expectations regarding our breakfast options and the condition of the room you were given. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly...

Reviewed 21 October 2016

Michelle and staff did an outstanding job for our party. Everyone raved about the food. The room was beautifully set up. From the first meeting about the event through the party, everything was top notch. Michelle was so helpful, and I greatly appreciated all of her time and efforts. I highly recommend their services.

Thank Andrea E
cpff, Manager at Crowne Plaza Hotel Fairfield, responded to this review

Thank you for taking the time to write this review of your recent experience at Crystal Falls Banquets, located within Crowne Plaza. We appreciate your recognition of our staff's dedication and hard work throughout the entire process of planning your event. It is our goal to provide exceptional service to both you and your guests and we are delighted to...

Acton, Massachusetts
Reviewed 6 October 2016

We had a very nice stay recently at the Crowne Plaza. The roms are spacious, clean and quiet. The lounge is comfortable and accessible, and the restaurant, Chives,is quite good. If you are looking for a venue for a corporate or private function, this is the place for you.

Thank Jerry R
Fair Lawn, New Jersey
Reviewed 23 September 2016

The meeting rooms can be "cozy" for a small gathering or expanded for a full-sized meeting! Excellent assistance from the Conference manager/catering manager and staff!! Even last-minute requirements (actually on the spot) were quickly and efficiently handled so our meeting could get on-the-way without a delay! This was a lecture meeting with dinner and two members of Staff served and...

Thank Travelexpert65
cpff, Manager at Crowne Plaza Hotel Fairfield, responded to this review

Thank you for sharing your experience at Crowne Plaza Fairfield with us! We are pleased to hear that the conference was a success! We take great pride in the level of service that we provide to our guests during our functions and we truly appreciate this recognition. We will be sure to share your comments with our Catering Manager and...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Fairfield sets the standard for quality & convenience in northern New Jersey. Situated in the heart of Essex County s corporate community just bordering Morris County, the hotel boasts ease of access to I-80, NJ Turnpike, Garden State Pkwy, I-280, Rt. 46, just 30 miles from NYC, and 21 miles from Newark Int l Airport. With the easy access to New York City, Giants Stadium, the Meadowlands Sports Complex, Rutgers University, the Williowbrook Mall, and many upscale restaurants, our location is exceptional. This hotel is perfectly located for business & group travelers close to Bayer Healthcare, RICOH Corp., Covanta Energy, Konica Minolta, Cytec Industries, Chilton Memorial Hospital, and BAE Systems with complimentary shuttle service to the surrounding businesses. Our hotel features 204 renovated guestrooms & suites offering: The Crowne Plaza Sleep Advantage seven layers of comfort combined with special amenities provide a fabulous night s rest! Our rooms offer complimentary, wireless Internet, in-door pool, sauna, health club, restaurant, and lounge. In addition, we are known as The Place To Meet in New Jersey with 16,000 square feet of flexible meeting space. The most important day of your life should take place in our Grand Ballroom with its cascading waterfalls and marble dance floor. Whether your trip is business or leisure, rest assured that your stay at the Crowne Plaza Fairfield will be memorable. ... more   less 

Additional Information about Crowne Plaza Hotel Fairfield

Address: 690 Route 46 East, Fairfield, NJ 07004 (Formerly Prime Hotel & Suites)
Region: United States > New Jersey > Fairfield
Price Range: $183 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Fairfield 3.5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Crowne Plaza Fairfield
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Fairfield staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Fairfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from Ice Machines”
 of 5 bubbles , 9 Feb 2017 | Read review
“Rooms on the 5th floor are quieter, but most rooms are just fine.”
 of 5 bubbles JerryR242, 6 Oct 2016 | Read review
“No tip...but the standard rooms are great!”
 of 5 bubbles CeriM113, 3 Aug 2016 | Read review
“Not much to view here.”
 of 5 bubbles deboraha956, 24 Jul 2016 | Read review
“435 is fantastic”
 of 5 bubbles mrgregg333, 8 Jun 2016 | Read review
5 of 5