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The only thing inviting about this property is the price.
There is no real lobby just a large hole in the wall through which you interact with the staff. They leave internal doors open so you can see, hear & smell the industrial laundry. There...More
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 24 October 2017
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More
Well, it took 10minutes to get checked in. They didn’t stock the room with eating utensil at all. I told them I’d be back in a couple minutes to pick them up. They did not have them ready. They said, they’d bring them up in...More
Thank Lloyd N
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 19 October 2017
Lloyd, thank you for your candid review. We're sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thanks again for...More
We stayed here the night before our flight back home. It is really close to the airport in a cluster of similar hotels. The hotel seemed to specialize in people who had fallen on bad times. The lobby and halls smelled of cigarette smoke, though...More
Thank Peter A
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 18 October 2017
Peter, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes...More
We stayed for one night because we had flight delays and had to. Got a smoking room cuz none other available. The girls behind the desk were friendly and helpful. Coffee was available in am. This place was not very clean and could use some...More
Response from 00esa, General Manager at Extended Stay America - Elizabeth - Newark AirportResponded 20 September 2017
Thank you for choosing us for your overnight stay. We are glad you liked our courteous service and your room. However, I am sorry for the cleanliness issues you experienced while here. I have shared your feedback with my housekeeping team for review and action....More
Was a single woman on my own after I missed my connection back home. Reservations took a booking for the room but when I got to the hotel at 3am there was no room for me. Reservations said the hotel would find me other accommodation...More
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Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 13 October 2017
Thank you for staying with us, and we apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We assure you this is not normal for us, and we have...More