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My friends and I stayed here in May for a bachelorette party. The rooms was way out of date and it was no dishes in the room. We later found out we could request dishes at the front desk. We wanted to know some fun...More
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded yesterday
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We will surely share your praises with Domink. It was a pleasure hosting you at Extended Stay America,...More
My family and I had to stay here after hurricane Maria and the General Manager went out of her way to make sure we were taken care of. The location is very close to the airport/nyc, rooms are great and they accept pets which was...More
Thank Amara P
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 21 November 2017
Amara, thank you for choosing Extended Stay America and for your awesome review. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also impressed with your room. We will share your wonderful compliments with the entire...More
One redeeming quality: They let us check in at 11am.
BUT Overall Dirty (hallways are littered), Smells like smoke/weed(?) as soon as you get off the elevator, Airconditioner does not work properly, tv entertainment limited to 15 channels, RUDE front desk clerks - they make...More
Thank Mary Grace B
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 3 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
I stayed here March 7th- March 8th. My room was out to date but the cleanliness of the room was wonderful. Every room comes with a kitchenette which is great for saving money. I was overly impressed by the front desk agent Dominque she helped...More
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 11 May 2018
Thank you for taking time to leave such wonderful feedback about Extended Stay America. It's rewarding to receive reviews such as yours. We will personally thank the Dominque staff on your behalf. She will be thrilled to know their actions succeeded in making your stay...More
This room was OK if all you care about is price. The cleanliness was lacking (smelled like sweat), the bedding was cheap (flat pillow, thin blankets, crummy sheets). No coffee maker (one was provided when I asked), TV didn't work. Staff was friendly enough, but...More
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Thank Jack M
Response from 00esa, Manager at Extended Stay America - Elizabeth - Newark AirportResponded 12 March 2018
Jack, thank you for the feedback about your stay at our hotel. We apologize for the service issue you faced during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We hope you will...More