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My husband is currently staying there. In his first room, he discovered fleas. When he reported it to the front desk, he was told that they are a pet friendly hotel, so they were not surprised. They moved him rooms and offered nothing else.
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Response from Deven S, General Manager at Residence Inn DeptfordResponded 23 October 2017
Thank you for sharing your concerns on behalf of your husband. We are currently looking into this situation and will make sure that it is rectified in an expedecious manner.
Attention all potential Marriott Guests. You can write all day long about the accommodations, location, service, etc. None of that matters here. Because this is a Marriott hotel that gives away your room, so that when you arrive, you don't have a place to stay....More
1 Thank PennyLane59
Response from Deven S, General Manager at Residence Inn DeptfordResponded 17 October 2017
Good Morning PennyLane59,
Thank you for your feedback. We appreciate you sharing your experience and we will look into this situation directly.
Had a two night stay reserved at the Residence Inn, Deptford, NJ, one month in advance in conjunction with a Travel Softball Showcase. Modified the reservation from two nights to one when I learned of my daughter's softball team schedule and a first game not...More
2 Thank Peter L
Response from Deven S, General Manager at Residence Inn DeptfordResponded 11 October 2017
Thank you so much for sharing your feedback. We noticed that you have been a loyal Marriott Rewards Member for a number of years and we value your business. We understand how frustrating this experience can be on anyone and we can assure...More
We checked in at 4:30 to what we hoped would be the kind of Marriott accommodations we have found in the past. Not so with this place. Our suite had torn carpeting that just had a piece of shredding carpet plopped down on it. There...More
Management response:Responded 25 August 2017
Good evening and thank you for bringing your concerns to our attention. We take the cleanliness of our hotels serious. We are currently looking into your concerns, but would like to discuss your concerns directly. We look forward to speaking with you and allowing...More
Room was clean. Elevator malfunctioning did not warrant a look by the desk clerk. Breakfast was on the low end of the type for this level property. While not exactly within the control of the management, there was a gauntlet of smokers to make it...More
1 Thank whiskey3pa
Management response:Responded 4 August 2017
Thank you for your feedback and sharing your experience with us. All of your concerns are important to us and we will look into them immediately. We appreciate you staying with us and allowing us to accommodate you during your travels. We would love...More