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Black Bear Lodge

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Black Bear Lodge
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245 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Austin, Texas
Reviewed 27 September 2016

Black Bear Lodge is very average. It's clean, well located, but it's like going back to the fifties, the rooms are very old looking, dark, strange settings. The bed mattresses are old and not very comfortable and the pillows smell badly. The continental breakfast was bad, canned fruit, bagels, white bread and Cheerios. For one night, it's bearable but to...

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Helpful?
Thank Titiritin T
Kim B, General Manager at Black Bear Lodge, responded to this review

Dear Bus Tour Guest: I am deeply sorry we did not meet your expectations during your recent stay. Having 107 unique units may in some ways, be challenging if one is used to the conformity of more traditional style hotels. Thank you for taking the time to write up this review. Continued guest communication is our "life line" and we...

Waltham, Massachusetts
Reviewed 20 September 2016

We just got back from a long weekend with the kids at Black bear Lodge which we had picked up through Groupon. What a great time we had! Firstly the staff were really really friendly, even after my 3 year old pulled the fire alarm on Sunday (it was pretty mortifying - the fire department showed up, the guests all...

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1Thank Alex T
Kim B, General Manager at Black Bear Lodge, responded to this review

Hello: WOW..what a great review! Thank you so very much for taking the time to write up a wonderful over-view of our Lodge and your experience (s). We are glad you took advantage of our "Groupon" promotion. It is quite limited so you must have found it at just the right time. The staff and managers here pride themselves on...

Reviewed 18 September 2016 via mobile

What a great place, the room we stood in was wonderful. Full kitchen to cook meals if you choose too. Across the street is the Town Square with entertainment and shops. Black bear has wonderful employees always smiling and ready to help. Kris and Charlie at the front desk are always ready to help with a big smile. We love...

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Helpful?
Thank sherrylyn5
Kim B, General Manager at Black Bear Lodge, responded to this review

Greetings: Thanks so much for the kind response posted above. Our kitchens are one of our best features and we are glad you were able to make good use of them. Our memorable guest service is something we all here at the Lodge take great pride in and many guests remark about the positive experience (s) with our Front Desk...

Reviewed 31 August 2016 via mobile

Beautiful suite great costumer service, beautiful grounds... didn't even want to leave our room! 2 TVs fireplace full kitchen....loved it! Will definitely stay again. Was there for my boyfriend's company outing staff was friendly and excellent.

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1Thank JUDITH G
Kim B, General Manager at Black Bear Lodge, responded to this review

Greetings Judith: Thank you so much for your kind feed back! The staff and I are very happy to hear about your recent stay. Guest communication certainly is important to us and you can be sure we will be here for you the next time you are in need of lodging. Warm regards,

Wilmington, Massachusetts, United States
Reviewed 26 August 2016

The hotel was very well maintained and the staff very friendly! The Freedom pass they offered was a great added bonus! It allowed us many different activities to enjoy during our stay. We were able to rent mountain bikes, take a chair lift to the top of the mountain to bike down. They had different types of boat rentals available...

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Helpful?
1Thank Thomas T
Kim B, General Manager at Black Bear Lodge, responded to this review

Good Afternoon Thomas: Thank you for your positive feed back regarding the Lodge! As you can be sure, maintenance on such a large building is quite a task. Glad to hear you enjoyed the Freedom Pass. It does offer a wide variety of venues to take advantage of while you are here. Hope to host you again should you be...

Concord, New Hampshire
Reviewed 24 August 2016

Checked in and upon entering our room was very disappointed, very old, furniture with tears in it, mold in bathroom. Went to front desk to see if another unit was available and the woman at the front desk was extremely rude and unwilling to work with us. Finally after displaying much exasperation to us and other guests, she gave us...

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Thank gmjx3
Kim B, General Manager at Black Bear Lodge, responded to this review

Was able to contact Mr & Mrs directly and offer them something special here at the Lodge.

Boston
Reviewed 22 August 2016 via mobile

This place is settled in a valley in the white mountains, and is surrounded by quaint and gorgeous lodges and resorts which match the quality that you get at black bear! There is a local Waterville town center which offers bike rental, kayak and paddle boat rental, chair lift to the top of the mountain, restaurants and great drinks! It...

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1Thank Stefmacapple
Kim B, General Manager at Black Bear Lodge, responded to this review

Greetings: Thank you for taking the time to write a nice bit about our wonderful location and many activities! We do provide everything you might need (towels & bedding) but can't replace that 1 special pillow you are used to sleeping on. Our loft suites are very popular and we are pleased you were happy with the lay out of...

Boston, MA
Reviewed 16 August 2016

My family has stayed at Black Bear Lodge for MANY years, but this was the first time that we stayed in the Black Bear Suite. It is the only condo in the place that has two levels with 3 bedrooms and 2 full bathrooms. It has AC on both floors (the lofts only have AC on the first floor) and...

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3Thank gmuise
Kim B, General Manager at Black Bear Lodge, responded to this review

Dear Lodge Guest: So happy to hear that the Black Bear suite worked out well for you and offered exactly what you needed during your recent stay. All of our Loft suites offer 2 levels but you are 100% correct when stating only a select few units have 2 AC's (most have just 1). The full size kitchens (in all...

Westford, Massachusetts
Reviewed 11 August 2016 via mobile

I booked a stay at Black Bear Lodge using a Groupon. We are a family of five, several of us are over 6 feet tall. The room we stayed in (111) was on the lower level. Our patio was a grassy area off the back of the lodge facing woods. Loved that no one was behind us. Our room was...

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1Thank Khi_p
Reviewed 5 August 2016

Black Bear Lodge was far from professional and accommodating. They would not allow us to check in until 4pm, even thou I had requested early check in...we had a wedding at 4pm, I was looking to get into room for pm so we could change and get ready for wedding. I was told to go use a public restroom they...

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Helpful?
Thank Lucie C
Kim B, General Manager at Black Bear Lodge, responded to this review

Greetings Lucie C: So concerned to hear about your recent stay and all. This is very untypical of how we are used to operating and wish you could have had a more positive stay. Guest feed back is our lifeline and I do appreciate your comments. Please feel free to contact me directly regarding a future stay. Best,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the heart of the White Mountains in picturesque Waterville Valley Resort, the Black Bear Lodge is a family friendly, well appointed all suite hotel with one bedroom condominiums. ... more   less 

Additional Information about Black Bear Lodge

Address: 23 Black Bear Road, Box 357, Waterville Valley, NH 03215
Region: United States > New Hampshire > White Mountains > Waterville Valley
Price Range: $177 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Black Bear Lodge 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Black Bear Hotel Waterville Valley
Black Bear Waterville Valley
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Questions & Answers

Here's what travellers have asked, with answers from Black Bear Lodge staff and other travellers.
8 questions
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Questions? Get answers from Black Bear Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room and ask if there is a hockey tournament.”
  • Make up on the blow dryer
  • Outdated kitchen
  • Dinning chair #1
  • Living room chair
  • Make up on the door
  • Living room chair
  • Living room chair
 of 5 bubbles 581Julie, 14 Mar 2017 | Read review
“Definitely the upper floor loft condos seem to have the most space.”
 of 5 bubbles FLRD, 1 Nov 2016 | Read review
“Avoid 1st floor ,as you will see parking directly.you can do many activities with freedom passes included in the stay.”
 of 5 bubbles Mousumi111, 30 Sep 2016 | Read review
“Request an updated/renovated room on a high floor, not facing the parking lot”
 of 5 bubbles sadieash, 27 Sep 2016 | Read review
“All rooms are great, choose depending on the size of the party!”
 of 5 bubbles gmuise, 15 Aug 2016 | Read review
5 of 5