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Courtyard Keene Downtown

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#3 of 6 Hotels in Keene
Certificate of Excellence
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Courtyard Keene Downtown
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328 Reviews from our TripAdvisor Community

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Showing 326: English reviews
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Boston, Massachusetts
Reviewed 1 week ago via mobile

First I will say the staff was very friendly and the hotel was exceptionally clean. The room on the second floor was sufficiently large, clean, modern and well kept. Although we only used the bar / eatery area for morning coffee it was also very clean and reasonably priced. Parking in their lot is a little tight, it had snowed...

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Helpful?
Thank Joe W
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Joe W, Thank you for sharing your recent experience with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. I apologize for any noise issues due to other guests and thank you for your understanding. Your feedback is integral to our ability to continue to improve our service. Thank you again for...

Reviewed 1 week ago via mobile

Great few days! The hotel is clean and modern. The staff are attentive, friendly and genuine! They dealt proactively with a disruption issue, acted on + took complaints very seriously! Most impressed!

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Helpful?
Thank Denise H
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Denise H, Thank you for the feedback on your recent stay with us. Your feedback will be shared with our Team. We hope to see you again soon! Kind Regards, Meghan Morey General Manager

Reviewed 2 weeks ago

I stay here pretty often for school and it's always really pleasant. Nice staff, especially Brenna and the nice housekeeper who left chocolates in my room. Rooms are clean. Great location. Main issues I've had have been outside of hotel's control - rowdy guest pulling fire alarm, crying babies, etc. That stuff can happen at any hotel. Additionally, the internet...

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Helpful?
Thank Victoria D
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Victoria D, Thank you for taking the time to share your experience with us. I am happy to hear you enjoy our hotel. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind Regards, Meghan Morey General Manager

Boston, Massachusetts
Reviewed 3 weeks ago via mobile

Have been staying at this hotel since they opened in 2010. Come regularly for work, at least 5-7 nights per month. Was always greeted by name and a smile by the front desk, and more often than not was given an upgrade into one of the suites. Hotel was always nice, clean, and functional. Staff was competent and attentive. However,...

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Helpful?
Thank Dante F
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Dante F, Thank you for sharing your recent experience with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for...

Westbrook
Reviewed 4 weeks ago

Upon arriving at the hotel, the staff was very friendly and welcoming. The room, however, had much to be desired. The bathroom sink was plugged, which we could over-look for one night. But, in the morning when my husband took his shower, he had water up past his ankles. There was black mold floating all around the tub. When he...

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Helpful?
Thank Linda L
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Linda L, Thank you for sharing your recent experience with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Your comments have been shared with our Team to ensure this is an isolated situation. We hope to have the opportunity to accommodate you again in...

Reviewed 4 weeks ago

First of all, my wife and I lived in the Keene area for the better part of 10-12yrs...then moved away and came back recently for our granddaughter's birthday. We took her to a Play and stayed here. We are seasoned travelers and can easily tell when a manager is worth their salt or not. It was about 4 when we...

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Helpful?
Thank Jim D
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Jim D, Thank you for sharing your experience with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. I am disappointed to learn that we fell short of your expectations. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with...

Princeton, New Jersey
Reviewed 4 weeks ago

I can't say enough good things about the Courtyard Marriott in Keene, NH. The staff is so friendly and accommodating. The rooms are clean, organized, the WiFi is stellar and everyone was helpful. We were traveling with our college-age son and two four-month old golden retriever puppies...who were the "celebrities" of the hotel the weekend we stayed. We were situated...

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Helpful?
Thank Lisa S
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Linda S, Thank you for sharing your experience with us! I am delighted to hear you and your puppies enjoyed your visit. We hope you choose to stay with us again whenever your travel needs bring you back to Keene. Kind Regards, Meghan Morey General Manager

Dartmouth, Massachusetts
Reviewed 6 February 2017

we recently stayed at this hotel. The room was clean and good size. The staff were friendly and helpful. The woman serving drinks in the lounge area was fun and informative. We will definitely be back.

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Helpful?
Thank gawlfnut62
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear gawlfnut62, Thank you for sharing your recent experience with us. I am delighted to hear you enjoyed your stay and we look forward to seeing you again in the future! Kind Regards, Meghan Morey General Manager

San Diego, California
Reviewed 5 February 2017

Pros: location (great), room (clean), front desk (nice) Cons: guests (children everywhere), noise (I am up at 8am on a Sunday after being woken up, a second day, by children running around) If you need to get work done or want to sleep when YOU want to go to sleep this isn't the hotel for you. It may just be...

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Helpful?
Thank wanderingtheworld200
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear wanderingtheworld200, Thank you for providing feedback on your recent stay with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Please accept our apology for not meeting your expectations during your stay. Upholding our commitment to...

Ridgewood, New Jersey
Reviewed 3 January 2017

My family and I stayed for the second time at this Courtyard. It is a 2 minute walk from the center of Keene and is modern, clean and well staffed. One nice aspect of this property is that it has a pool table in a common area, which gave the lobby a warm and friendly feeling when we arrived (as...

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Helpful?
1Thank Bill07450
Meghan M, General Manager at Courtyard Keene Downtown, responded to this review

Dear Bill07450, Thank you for the feedback on your recent stay with us. We take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope to see you again soon! Kind Regards, Meghan Morey General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of a charming New England town, where historic homes and white-washed steeples line the streets, you'll discover a hotel that offers unparalleled service, amenities and meeting space - the Courtyard Keene Downtown. As the only LEED-certified accommodations in Keene, our commitment to the environment is matched only by our dedication to our guests. ... more   less 

Additional Information about Courtyard Keene Downtown

Address: 75 Railroad St, Keene, NH 03431-3742
Region: United States > New Hampshire > Keene
Price Range: $168 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Keene Downtown 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Courtyard Keene Downtown Hotel Keene
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Keene Downtown staff and other travellers.
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Questions? Get answers from Courtyard Keene Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the top floor. Was quieter but that's not a guarantee.”
 of 5 bubbles victoriadQ8882SI, 7 Mar 2017 | Read review
“Stay away....not worth it....really”
 of 5 bubbles C7914UIjimd, 24 Feb 2017 | Read review
“We like the end of the hallway for maximum quiet.”
 of 5 bubbles lisas734, 23 Feb 2017 | Read review
“Just don't stay here as I was upgraded to a suite on the top floor and still dont recommend”
 of 5 bubbles wanderingtheworld200, 5 Feb 2017 | Read review
“Our room was very quiet so no concerns with room selection.”
 of 5 bubbles Mr_IPA, 19 Oct 2016 | Read review
5 of 5