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Grand Sierra Resort and Casino

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Traveller (957)
Room & Suite (384)
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Overview
  • Excellent56%
  • Very good27%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“bowling alley”(521 reviews)
“summit rooms”(232 reviews)
“johnny rockets”(219 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Grand Sierra Resort and Casino
Offers & Announcements: Rooms Starting at $31!
Offers from Grand Sierra Resort and Casino
Offers & Announcements: Rooms Starting at $31!
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15,316)
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Traveller rating
8,191
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1,714
653
450
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8,191
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653
450
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821 - 825 of 15,264 reviews
Reviewed 14 December 2017

We love coming to GSR as a quick getaway with the kids. Unfortunately, this time around we had to cut our trip short due to the smoke. It was pretty bad. Even the room was really smokey. Bad for kids.More

Review collected in partnership with this hotel
Thank 302madhavip
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded 17 December 2017

Dear 302madhavip, Thank you so much for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed your quick getaway with your kids. We do apologize about the smoke smell you encountered this time...More

Reviewed 14 December 2017

My husband and I are signature players card holders and try to enjoy a stay at GSR every few months. In doing so, we always choose to facilitate our comps as well as upgrading our room for our stay, and sometimes even extend our stay...More

Review collected in partnership with this hotel
Thank StephaniePoland
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded 18 December 2017

Dear Stephanie Poland: We appreciate you taking the time to submit this review. We are vey sorry about your experience here at the Grand Sierra Resort and Casino in regards to billing/authorization issues, as what you described certainly is not indicative of the level of...More

Reviewed 14 December 2017

As usual, our stay was excellent.... Our stay and staff were amazing. Upgraded as well. Really wasn't a negative at anytime here. Only problem is we couldn't stay longer! Thank you again and looking to stay maybe on the 27th floor this time?!?More

Review collected in partnership with this hotel
Thank fursey95060
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 20 December 2017

Dear fursey95060, Thank you so much for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our amazing Team Members - it is our pleasure to take care of you while visiting GSR....More

Reviewed 14 December 2017

My wife had a medical appt in Reno, we stayed in the Grand and upgraded the room. It was great, clean all the amenities you could want and friendly helpful staff! Excellent choice of food options and shopping and plenty of loose great slots.More

Review collected in partnership with this hotel
Thank ald227
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 20 December 2017

Dear ald227, We loved reading your review. Thank you for sharing your experience and choosing the Grand Sierra Resort and Casino. It is a pleasure to know how much you enjoyed Restaurant Row and the excitement of the casino floor. I do hope all went...More

Reviewed 14 December 2017

Casino and lobby areas are clean, Check in and VIP areas services are good, but the services in buffet court and room cleanliness are average. The draperies in my room are dirty. would be better for the guests if there is a parking garage.

Review collected in partnership with this hotel
Thank jerryt305
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Spa
Bar/Lounge
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Airport Transportation
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Casino and Gambling
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 85 - USD 302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 85 - USD 302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (957)
Room & Suite (384)
Pool & Beach (86)
Dining (23)
Amenities (74)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
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Gary H
27 February 2018|
AnswerShow all 3 answers
Response from Michael H | Reviewed this property |
I have had a deposit being held for a few weeks after the stay. It makes no sense that Reno hotels do this. Because of the policy and the area itself I do not consider Reno on my "must see" list.
1
Vote
StbrnRoz
9 November 2017|
AnswerShow all 3 answers
Response from deeppurple1 | Reviewed this property |
Just follow the signs in the airport to ground transportation at the airport and you will be guided to where the hotel shuttle service will pick up.
0
Votes
Gary H
3 October 2017|
AnswerShow all 4 answers
Response from GSRCustomerCare | Property representative |
Gary: This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit... More
1
Vote
Room Tips
"The A side is slightly more updated and prettier but the Summit rooms have microwaves."
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"When checking in asked for a quiet room. Also, you have a selection of views, for example, the city or the..."
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"Ask for a top floor with city view"
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"Rooms with a pool view are great, but views of the mountains are nice too."
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