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Grand Sierra Resort and Casino

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#8 of 65 Hotels in Reno
GreenLeadersSilver level
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Grand Sierra Resort and Casino
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10,186 Reviews from our TripAdvisor Community

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Showing 10,146: English reviews
Vallejo, California
Reviewed 27 October 2016

First time at the chili and beer festival with family enjoyed our trip. Only complaints were that the maids did not service the rooms in the café could use some work with service and the food. Buffet was very good and the second Street deli was very convenient. We loved that there was lots of things to do for kids...

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Helpful?
Thank 367monicak
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi 367monicak, Thank you for this review and feedback! We appreciate your suggestions in bettering the service in both the hotel and in some of our restaurants. Guest service is one of our top priorities. We are looking gforward to havig you and your family back with us soon. Thnka you!

Sacramento, California
Reviewed 27 October 2016

Been to the GSR quite a few times, always enjoy the trip. The casino and staff top notch. Room is clean and comfortable. Grand Sierra has easy freeway access if you want to get out and explore Reno. I like the Grand Sierra, the location and the hotel has a full complement of amenities. My wife and I always feel...

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Helpful?
Thank Douglas M
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Douglas M, Thank you for your review and recommendation! We value your comments and are happy to hear that you received nothing but topnotch service during your stay with us. As you stated, we are just off of I395 and just a short drive to the I80 junction. Making our location convenient and centrally located. Maybe the Reno-Tahoe International...

Oroville, Washington
Reviewed 27 October 2016 via mobile

I have always loved coming to this hotel but this time the customer service was horrible, miscommunication with different staff from the nightclub, security was rude when asking for assistance. It would take something spectacular to get me to go back. My birthday weekend was ruined...

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Helpful?
Thank Norma K
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Norma K, Thank you for letting us know of your experiences here at the Grand Sierra Resort and Casino. We are so sorry to hear that your Birthday was not as it should have been. We truly do apologize for any inconvenience or stress that you had to encounter on your special day. Your feedback has been forwarded to...

Dillon, Colorado
Reviewed 27 October 2016

I enjoyed my overall stay but the indoor smoking and the pool being closed were not enjoyable experiences. The spa and arcade were very fun also and the food especially the buffet were highlights; the negatives were the front desk being short staffed and then being rude when we asked what options we had to get to the main strip...

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Helpful?
Thank carlossJ8931CX
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi carlossJ8931CX, Thank you for your review and feedback! We appreciate you letting us know that some of your experiences were not that Grand. This feedback has been forwarded to the following departments. We are happy to hear that you were able to have some relax time at the Spa and some evening fun at Fun Quest. We hope that...

Bozeman
Reviewed 27 October 2016

Nice place, has a bowling alley,helpful staff,a Wal-Mart across the street, has rides for kids, nice arcade a Jonny rockets restaurant,good buffet, since big sports book and separate horse racing and has good concerts

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Helpful?
Thank RICHARDKELVINS
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi RICHARDKELVINS, Thank you for this review! We are elated to hear that you enjoyed several of our amenities during your last visit. Guest experience is very important to us. We hope to see you back with us again soon for the next horse race or a burger and fries at Johnny Rockets. Thank you!

Denver, Colorado
Reviewed 27 October 2016

Great location from airport for those early morning flights! The staff at GSR is amazing and so friendly. Rooms are clean, bed is comfy! Valet is perfect and easy in and out - no extra charge which is nice, just tip your runners!

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Helpful?
Thank Julesh5280
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Julesh5280, Thank you for this review! We are happy to hear that we met your travel destination needs by being centrally located, to such things as the Reno-Tahoe International Airport. We are also glad to hear that we were able to exceed all expectation with our luxury rooms and convenient Valet services. We are looking forward to having you...

Silver Springs, Nevada
Reviewed 27 October 2016

I have stayed at your hotel almost every weekend for the past two-and-a-half months and still you guys cannot provide any hard pillows whatsoever. my Casino Host Audrey said that she has put in my request yet everytime I call housekeeping they say they have no hard pillows. how can that be? You have several hundred rooms and probably thousands...

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Helpful?
Thank patrickwW7512JB
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi patrickwW7512JB, Thank you for taking the time to submit a review! We apologize in advance for your previous experience. Guest service is very important to us here at the Grand Sierra Resort and Casino. Thank you for letting us know that we did not meet the Grand experience that you deserve. One of our Executives will be in contact...

Chester, California
Reviewed 27 October 2016

Staying and playing at the Grand is the best. We feel safe and comfortable . The staff is the best and have learned our names and greet us with enthusiasm. The new buffet is delicious with tons of choices. Can't wait to return.

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Helpful?
Thank U2796MAsandrag
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi U2796MAsandrag, Thank you for this review! We are happy to hear that you received excellent guest service during your entire visit. Guest service is very important to us and it appears that you received nothing less. We are also glad that you were able to enjoy several of our amenities during your visit. Please visit us again soon! Thank...

Harrisburg, Pennsylvania
Reviewed 27 October 2016

I stayed with the GSR as part of the ICS World Champion Chili Cook-off. It's amazing to me how they would set aside a block of rooms for the cooks and not have refrigerators in those rooms. I called the front desk and they told me it was an extra 5 dollars per day for a fridge. After setting the...

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Helpful?
Thank Z9250CHjasonw
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Z9250CHjasonw Thank you for taking the time to submit a review! We apologize in advance for your previous experience. Guest service is very important to us here at the Grand Sierra Resort and Casino. Thank you for letting us know that we did not meet the Grand experience that you deserve. One of our Executives will be in contact...

TARZANA
Reviewed 27 October 2016

Great experience! It was a great surprise. It was my first time staying there and I loved it. Comfortable bed and very clean rooms. Great restaurants and a good selections. The hotel location was close to where I needed to be.

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Helpful?
Thank HANNA Z
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi HANNA Z, Thank you for this review! We are happy to hear that we were the perfect fit for your destination needs. Guest experience is very important to us and it appears that it shwed in your most receint stay. We ar looking forward to having you back with us soon! Thnak you!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Grand Cafe
Grand Cafe
Cuisines: American, Cafe
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595-1200
Region: United States > Nevada > Reno
Price Range: $83 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo and Jetsetter so you can book your Grand Sierra Resort and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Grand Sierra Resort And Casino Reno, Nevada
Hotel Style:
#3 Green Hotel in Reno
#4 Spa Hotel in Reno
#5 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sierra Resort and Casino staff and other travellers.
36 questions
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Questions? Get answers from Grand Sierra Resort and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Summit suites are excellent”
 of 5 bubbles dedecolon, 6 Dec 2016 | Read review
“West side has river views, east side has freeway views”
 of 5 bubbles adelel592, 4 Dec 2016 | Read review
“Upgrading not worth the extra money”
 of 5 bubbles nvkrick, 3 Dec 2016 | Read review
“Tons of activities and great food options all in the hotel”
 of 5 bubbles candiecee, 1 Dec 2016 | Read review
“25 and above for the best view and top room”
 of 5 bubbles tjones789, 30 Nov 2016 | Read review
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