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Grand Sierra Resort and Casino

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#9 of 64 Hotels in Reno
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Grand Sierra Resort and Casino
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10,648 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sierra Resort and Casino
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Showing 10,606: English reviews
Auburn, California
Reviewed 24 November 2016

The casino, the hotel, restaurants, the people, the maids, the hostess's, etc. were all fantastic !! I had a very good time !! I will continue to stay at the Grand Sierra Hotel and casino in the future.

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1Thank 790alfredc
Belmont, California
Reviewed 24 November 2016

We stayed here 5 nights (for the Gun Show and gambling), and ate at all the restaurants. they were all wonderful, with the big exception of La Cantina......horrible! Extremely LOUD, all the walls, ceiling, floors were hard surfaces, no hanging that might absorb the sound (and make it look better). we could not converse at all. The food was bad/cheaply...

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Helpful?
Thank V7596HHmichaelm
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi V7596HHmichaelm, Thank you for taking the time to submit a review! We value your feedback regarding the Cantina and apologize for the low quality of your meals at that restaurant. Guest experience is very important to us and we pride ourselves in high quality experiences with great guest service. It is clear that we fell short of our Grand...

WINCHESTER
Reviewed 24 November 2016

Great, large improvement in the whole service experience. The front desk check in was much faster and waiting time for bell hops and car hops was far less than in past. Service in the Buffet and Restraunts was much better also.

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Thank LINDA W
Eugene, Oregon
Reviewed 24 November 2016

We always enjoy our stay at the Grand Sierra. Our casino hostess is the best and always does a nice job with our reservations. Staff is friendly and helpful. On my last trip we had two things that we weren't happy about. First was a group wanted to go to the Reserve wine area. Called for reservations and told it...

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Thank wagnerpatt
Portland, Oregon
Reviewed 24 November 2016

Room that we had #2410 was substandard, worn out, dirty, noisy bath fan, beat up furnishings, poor availability of power outlets at bedstand for medical equipment, no reading lights for bedside opposite one nightstand between beds, no complimentary soap or shower products after the first night (we stayed 5 nights), tv worked fine and bed was surprisingly comfortable.

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Helpful?
Thank jimwV6035TW
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi jimwV6035TW, Thank you for taking the time to submit a review. We are sorry to hear about your most recent stay. Please take our sincere apologies regarding the quality of your room and amenities. This is unacceptable and your comments have been passed onto the appropriate department for resolution. Guest experience is very important to us and it is...

Pittsburg, California
Reviewed 24 November 2016

We found this resort/casino to be a very nice and relaxing place to stay. There are plenty of things to do and places to eat without ever having to leave the property. The buffet is one of the best in the area.

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Thank sirphilk
Lakeland, Florida
Reviewed 24 November 2016 via mobile

I loved it and would love to go back. Took a scenic tour through the hotel and had a great day. Lake Tahoe was beautiful. I would catch the city bus and go to Reno during the day. The scenery was awesome and was able to get some great pictures.

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Thank sosrose
South Lake Tahoe, California
Reviewed 24 November 2016

GSR is our "GO TO" hotel stay when in Reno. Always clean, affordable and great location to airport Played in our first slot tournament this trip... very accommodating (even though we didn't win!) Like having the on property gym to workout in too!

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Thank micduo
Elk Grove, California
Reviewed 23 November 2016

My overall experience was great. I wish there were more tables to play either Blackjack, craps or Roulette. The little amount of tables opened had a bunch of people crammed in, making it difficult to join in.

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Thank kensleev
San Francisco, California
Reviewed 23 November 2016

As usual, I had a great time at GSR. The rooms were great. The food was great. Finally tried PAN, so good and reasonably priced too. I noticed the general customer service was even friendlier than last time I was on property.

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Helpful?
Thank danielptyr

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Grand Cafe
Grand Cafe
Cuisines: American, Cafe
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595-1200
Region: United States > Nevada > Reno
Price Range: $104 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline and Jetsetter so you can book your Grand Sierra Resort and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Grand Sierra Resort And Casino Reno, Nevada
Hotel Style:
#4 Spa Hotel in Reno
#5 Luxury Hotel in Reno
#5 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sierra Resort and Casino staff and other travellers.
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Questions? Get answers from Grand Sierra Resort and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain views are great. Request a tub room, if you want a bathtub.”
 of 5 bubbles fairgirl59, 17 Jan 2017 | Read review
“Rooms away from elevators are quieter, but don't go too far as it can be quite walk.”
 of 5 bubbles lh427, 14 Jan 2017 | Read review
“All had good views - just a matter of you wanting a city view or a mountain view.”
 of 5 bubbles X8019RYmarys, 9 Jan 2017 | Read review
“Get a room closer to the elevator. The walk can be long...”
 of 5 bubbles CekayFarnsworth, 9 Jan 2017 | Read review
“Rooms are roomy and quiet on the concierge floors.”
 of 5 bubbles Marge7514, 1 Jan 2017 | Read review
5 of 5
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