I could not believe how beautiful this hotel is! My room has an absolutely amazing view- I made great use of my balcony! I’m glad I decided to splurge on myself a little and upgrade to a Fountain View. Natalia Landrum, who checked me in, and Wendy Vasquez, who helped me with other needs, provided exemplary customer service! I would 100% come back again. Aaaaamazing stay!
Had a great time at the COSMO! Was SUPER CLEAN, Terrace one bedroom with Fountain view was worth the extra money spent although no microwave, coffee pot, and the doors ARE HEAVY ASF! Housekeeping bordered on SUPERB! Casino is cool but they don't have poker to walk a few blocks to go to Aria or Bellagio. Like a 10/15 min walk or so. Recommend getting a bus pass for 24hr $8 to see entire strip and call Ubers or Lyft at night. Plenty to do in house Marquee is exclusive and was lame asl. Decent food. Plenty of places to eat and shop nearby and in house. The terrace makes it the best because I smoke.
If you care at all about your car and personal belongings I highly recommend you DONT stay at the Cosmopolitan Casino. My $5500 Electric bikes were stolen off the back of my car while parked in the Casino parking garage. Someone came in the night and cut my locks and bent the frame locks over the bikes. The Cosmo offered no help whatsoever. Horrible customer service. Didn't offer any compensation at all. They filed a claim through their insurance and denied the claim due to the tiny sign on a pillar that says "we are not responsible for theft". How can you spend so much money at a classy casino and not feel safe parking in their garage?? Absolutely horrible experience and ruined our trip. Over a month later Metro PD was able to catch the suspect selling my bikes online. I now have to appear in court. I called the Cosmo to ask if they could credit me a room for the trouble of having to drive all the way back from San Diego to deal with this issue that shouldn't have happened in the first place.. They said no sorry.. we can't do that. Are you serious? Should be the least they could do for a customer that had to go through this experience. I will never stay at the Cosmo again nor will I recommend anyone to!…
My wife and I wanted to get away from the snow and decided to head to Las Vegas for Valentine’s Day. We had an awesome time. This was our first time at this hotel and we can’t wait to be back, we even scored a free upgrade to a fountain view room.
It all started when we checked in. It took nearly 1 hour of standing in line to check in. The person that was directing traffic to an open check in desk was less than friendly. The next thing that you need to be aware of, IF YOU LOVE THE SMELL OF WEED THIS IS YOUR PLACE! The stink of weed is everywhere, the hallways, the bars, the casino floor. When we got to our room there was a strange funky smell. When we were in our room we had to leave the sliding glass door open to help with the smell. I was gambling one night and the dealer did not have a name tag on like all the other dealers. I asked his name and he started complaining about the company that cleans their uniforms lost his name tag and that the Cosmo wants to charge him $10 for a new name tag that he never lost and how after he has made the Cosmo millions of dollars over the years he refused to pay the $10. We left a little bag of garbage on top of an ash tray/garbage can by the elevator on our floor that was still there 24 hrs later. Did I mention the WEED smell? Once again it is everywhere in the Cosmo. Upon check out, another nearly 1 hour wait and another terrible person directing traffic. When I got to check out counter there was no "how was your stay" or "how was your room" or even "thanks for staying with us" We have stayed at the Cosmo several time over the years and we will not be back. We did have 2 great meals at Scarpetta and STK. The food and service was top notch.…
"If you are a gambler always use your identity card. Ask for the boulevard tower it is close to the casino. Inquire about a fountain view."Read full review
"Best views are the Fountain View rooms."Read full review
"Choose the fountain view - well worth it"Read full review
"If you are into the water show at the bellagio ask for a north facing room"Read full review
"Get a room with a balcony."Read full review
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