I thought my total charge for the package including flight/hotel was transparent when booking on Expedia. When I got to Bally's I was informed there is a $55. per night resort fee. Why was I not told this during the booking process?
I stayed there in September. I would just recommend to change the colours of the room, because they already look old-fashioned. Everything else was great! The pool is big and clean and the casino is nice.
I like this place had lot to offer and was affordable for me to stay the night and room was clean and presented well close too the strip in Las Vegas which make convenient too walk too lot of shows and attractions on the strip in Vegas I used Expedia for my reservation
They offered us and upgrade to a suite and then said it would take an hour, after already making us wait an hour, only to tell us the suite will be ready when it's ready. The check in lady was super impolite and dismisses of our issues. She talked down to us I'm assuming because she had a long day. Don't stay here
Worst stay EVER!!!!!!! Kept getting told we can check in at different times and we never got to check in like we should have at a decent time. This experience was the worst. I came to get married and this experience has deterred me to not stay at Ballys again unless I’m desperate sad but real talk. The water in the bathroom sink was slow going down.
We stayed in August 2022, rooms were dusty on lamps. For a smoke free floor you could smell people smoking, which is non the fault of the hotel but still frustrating. Online check in and then kiosk was super easy an actually convenient. No toiletries or toilet paper in room, texted ivy there texting service and had supplies brought up fairly quickly. We wanted to use the safe but couldn’t open it, asked for assistance and never got it. Pool area was super nice and enjoyed our pool day. Super super expensive for drinks at pool. Hallways super hot and elevator extremely slow…..assume maybe one was broken as the middle one never opened up. Food choices in my opinion are not that. great. Breakfast at the burger brasserie was just ok….and a cup of ordinary coffee…..$5.99! I can go to Starbucks cheaper! Stay was ok but for sure would not go back and would choose a different hotel.…
We upgraded to the Resort Tower Executive Suite. 1 king. It was really nice. I was worried the bathtub being open to the room would be weird, but it wasn’t at all. The walk-in shower was large. The bed was very comfortable. I know Ballys is changing to Horseshoe, but this location is amazing and I will stay here again.
The check in process is brutally bad. Waited in line for 45 minutes to use one of 6 machines that were glitching constantly. Other than that, the room was very nice and clean. Can't go wrong with that.
So we check in and notice our original room was not what was pictured on the site. The hotel front desk was nice enough, after a good tip, to upgrade us to a room I stayed at in the past. Unfortunately, we had an odor coming from one of the closets. Upon looking on the top shelf, a past guest left their poop-covered underwear up there. Needless to say, we were not going to touch this. We closed the closet used the other one and immediately reported this to the front desk and the text message service they use. On top of the underwear issue, the AC kept going in and out. I have never seen staff in hospitality or any hotel lack customer service as this one does. Even though the reported issue was sent via text, and call every day of our visit, it was only till the last day did we have someone resolve this. I requested management to get in touch with me every day and received a different blow-off answer. An example would be it may take 72 hours to contact a guest! What!! The last night, I demanded to speak with a front desk manager as this was too much and the lack of service was terrible and we wanted them to make this right. On comes Heidi, the front desk assistant manager. She was the most condescending person to speak with, someone that immediately argues and talks over you when you just explaining the situation. I work at Amazon and know what a customer-centric org looks like, this is not it. I question the cleanliness of the property during COVID, I question the safety as many incidents occurred inside the property, and given that management and staff were completely horrible at any customer service speaks volumes to what this company thinks about its guests. Do yourself a favor, ignore the location, pay attention to what others have said, and don't make the same mistake we did by booking here. You're so much better off at other locations. MGM corp even took better care of us in the past and they have all of my future business after Cesar's has fallen so short.…
I would have liked to see cleaner rooms. Our room stunk to high heaven of tobacco, cigars, and marijuana. Couldn't open the window to air out the room, found out the window was screwed shut. We found two marijuana blunts on the ground, confetti all over the floor underneath chairs, trash behind the bed, and lots of blunt/cigar debris in the corners of the bathroom. The lamps, window stills, phone, alarm, and the TV was all covered in a lot of dust. I would have liked for housekeeping to keep the rooms cleaner.