Our bathroom door lock was not working so we couldn’t lock the bathroom. Fro t door won’t close properly and it would get stuck/jammed. And time of booking I was not informed about the additional resort fee per day. My husband is handicap and we reserved the handicap accessible room but time of booking they said they don’t see that request but after talking to the manager they gave us handicap accessible room which main door won’t close properly and bathroom door lock was broken!
Beautiful hotel and location in Incline Village. Great restaurants at the hotel as well as walking distance. Very rare to have a hotel with good food, a casino and a sports book. The gym is also one of the best I've seen at a hotel.
Going during the snow and not a skier, activities are limited. But including smores kit and free drinks helped. Having the activities sheet with things to do like sledding, painting and hikes were appreciated.
Hotel is in a very pretty spot by the lake. Staff were very friendly. Rooms meet the standards of a 4 star hotel without being anything special. The restaurant down by the lake was good. Charging for self-parking is outrageous, and overall the price was very expensive for what you get. But maybe that is typical of Lake Tahoe? The hotel has activities such as meditation and hikes that I would have loved to have participated in if we'd had more time.
We visited here during pandemic season to go Diamond Peak resort. Quit worried about health safety but after staying we are totally satisfied with hotel’s cleanliness and health-safety rules during our stays. We would love to stay again next visits.
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