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BEST WESTERN PLUS Henderson Hotel

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656 Reviews from our TripAdvisor Community

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Showing 617: English reviews
Henderson, United States
Reviewed 2 days ago NEW

After staying at this hotel in 2012 I was greatly disappointed at its decline. This stay was terrible. I didn't mind the construction on the work out room but the rest was un-excusable. TV didn't work Fridge didn't work Chair and carpet needed shampooing Staff was unavailable, unresponsive.

Review collected in partnership with Best Western
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Helpful?
Thank 739pamelak
boulder creek, United States
Reviewed 5 days ago NEW

the room was good breakfast was good but no internet in room sucked we planned our driving on an iphone but could not at this room.we could use it in the lobby but not the room this was the only place on our trip we had no internet.

Review collected in partnership with Best Western
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Helpful?
Thank lisahJ4300PN
Management response:

Thank you for staying with us. Not sure what the issue was with the Wi-Fi during your stay. Our system is monitored 20?7 by Cox Communications and they are accessible for technical support. Our staff or the card in the room has the tech support contact number. Our apologies for the inconvenience.

Reviewed 1 week ago NEWvia mobile

We've stayed here three times lately and it offers great value away from the strip. The breakfast is also very good and the hotel is clean and in a convenient location right on Boulder Avenue. The staff are helpful and helpful with suggesting places to eat.

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Helpful?
Thank Ken M
Management response:

We are happy to hear that you enjoyed your stay and that our staff's restaurant recommendations were helpful.

Reviewed 1 week ago

Our room was great and we felt safe and secure. Hotel very clean and pleasant. Just in an odd area. Desk clerk suggested we could walk to a nearby restaurant. Was after dark and 1 block per the desk clerk. Inquired if it would be safe for 2 elderly females and assured it would be. Turned out to be about...

Review collected in partnership with Best Western
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Helpful?
Thank 608reneen
Management response:

Thank you for staying with us. We appreciate your comments about our hotel and how clean and pleasant it is. Although Henderson is not a busy as Las Vegas, I would have recommended that you take a car or an Uber to the Galleria Mall where there are over 20 plus restaurants. This is only a mile and a half...

Victoria BC
Reviewed 2 weeks ago

We enjoyed the location because it was quiet and a relatively short distance from the Las Vegas sights with our rental car. The staff was outstanding. The facilities were usually great during our 10 day stay. The breakfast was fine and well maintained. Enjoyed the complimentary cookies and fresh fruit and newspapers

Review collected in partnership with Best Western
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Helpful?
Thank leslielips
Management response:

We are happy to hear that you enjoyed your stay and our facilities met your needs. We wish you safe travels and hoep to see you again soon.

Omaha, Nebraska
Reviewed 3 weeks ago

This hotel is a great location 20 minutes from the strip, Hoover Dam and within 30 minutes from Red Rocks. The staff was extremely friendly and the breakfast was very good. The staff made sure everything was always fresh and full. I would highly recommend this hotel if you want to be close to all the Vegas attractions without the...

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Helpful?
Thank Bestadidas_Traveller
Management response:

Thank you for your recommendation. We are happy to hear that our location, service and friendly staff made your stay a memorable one.

McHenry, Illinois
Reviewed 3 weeks ago

Good value,good breakfast,comfy beds. Reasonable prices. Staff is always pleasant and friendly. Breakfast is good and there is a wide variety for everyone. Lots of hot items not just muffins and bagels. Coffee and cookies also in the lobby, which is a nice touch.

Review collected in partnership with Best Western
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Helpful?
Thank 17candys
Management response:

We are happy to hear that your stay with us was a pleasant one. Thank you for recognizing our pleasant and friendly staff. Yes, our breakfast selection is constantly being looked at to offer options based on dietary needs as well as the delicious cookies and coffee in the lobby.

Reviewed 4 weeks ago via mobile

Hotel seemed brand new. As a solo female business traveler, I was slightly concerned with the area, but had no issues. No complaints about hotel, staff, or room EXCEPT for the hallway noise. You could seriously hear a whisper from the hallway inside your room so that was annoying. I didn't use workout facility or pool, but breakfast was nice...

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Helpful?
Thank whitney f
Management response:

Thank you for your great comments. Our staff takes pride in keeping our facilities and guest rooms very clean and in working order. Thank you for recognizing our cleaning staff. We wish you safe travels and hope to see you again soon.

Reviewed 8 January 2017 via mobile

The lady that checked us in, made us feel welcome, but I can understand that some guests had noticed that the desk personnel did not explain everything. We just asked that information. And at the end all was clear. We had 2 rooms and they were neat and clean. In both of our rooms we could hear the sounds of...

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Helpful?
Thank John S
Management response:

Yes, we should always take that into account with families. There are time were we have high occupancy and this is not always possible based on the demand but certainly an opportunity for us to review such a process with our front desk staff. Thank you for your suggestion. We wish you safe travels and hope to see you again...

San Antonio, Texas
Reviewed 7 January 2017

Very clean,very quiet, everybody was very good,helpful. Front desk personal very good,happy and helpful. No problems at hotel . You ask questions they are willing to help . First BW hotel that I been too, that everybody that works there is in good terms and happy ,helpful my trip was very good . Wil always come back

Review collected in partnership with Best Western
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Helpful?
Thank Y2214JIjoeb
Management response:

Great to hear that you had a good experience and our friendly, helpful staff was able to make your stay enjoyable. We wish you safe travels and hope too see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to BEST WESTERN PLUS Henderson Hotel!The BEST WESTERN PLUS Henderson Hotel in Las Vegas is very centrally located to most of the outdoor activities, Water Park, several casino's, shopping, attractions and evening entertainments whether you're a leisure traveler or on the go business traveler. Only nine miles from the McCarran Las Vegas airport and Las Vegas Blvd. The City of Henderson, offers all the necessary amenities.The hotel, built two years ago, offers 115 well-appointed rooms and suites featuring free direct connect high-speed and/or Wi-Fi Internet access, cable television with over 50 channels, a microwave, refrigerator in all rooms and many other amenities. A complimentary hot breakfast and in addition Best Western Rewards members receive a copy of USA Today newspaper daily. After a long a day guest can relax at our full bar in the evening. Guests can also take advantage of the outdoor heated pool and fitness center.For leisure traveler, this is your destination for rest and relaxation. Access to 12 golf courses, five shopping centers, many attractions, site seeing and outdoor activities for the entire family, all within 15 miles radius from the hotel, and of course many more beyond the 15 mile radius. Call and tell us about how you would like to spend your vacation and one of our experienced staff would be happy to provide more information on points of interest.For the business traveler, we offer the same tools, available to you in your own office: Free wired/wireless Internet access, private voice mail, work desk with ergonomically designed desk chair, fax and copying capability, two-line speaker phone and access to the business center. ... more   less 

Additional Information about BEST WESTERN PLUS Henderson Hotel

Address: 1553 N Boulder Hwy, 9 Miles From the Strip, Henderson, NV 89011-4131 (Formerly Holiday Inn Henderson)
Region: United States > Nevada > Henderson
Price Range: $116 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Henderson Hotel 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Henderson
Henderson Holiday Inn
Hotel Style:
#2 Green Hotel in Henderson
#3 Family Hotel in Henderson
#3 Romantic Hotel in Henderson
#8 Business Hotel in Henderson
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Henderson Hotel staff and other travellers.
5 questions
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Mattituck
5 months ago
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Henderson Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For us this didn't appear to be an issue”
 of 5 bubbles trevora589, 18 Nov 2016 | Read review
“we had a quiet room on the 3rd floor”
 of 5 bubbles MesaMac, 6 Nov 2016 | Read review
“Ask for a room facing the Mountains.”
 of 5 bubbles E2688GHdavidd, 30 Oct 2016 | Read review
“Third floor above the street noise, though hotel is set back from road. Off the strip.”
  • So relaxing, after dinner.
  • Looking NE
  • Our setup for dinner in our room
 of 5 bubbles DiRider, 18 Oct 2016 | Read review
“In my opinion, All rooms are good”
 of 5 bubbles 117chucka, 14 Sep 2016 | Read review
5 of 5