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Fairfield Inn & Suites Helena

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#12 of 21 Hotels in Helena
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Fairfield Inn & Suites Helena
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164 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Merritt
Reviewed 2 September 2016

Fairfield Inns are consistently clean and comfortable. This one was no exception. Everything was in good working order and the staff was friendly. Two minor inconveniences kept me from providing a perfect rating. Their Saturday breakfast starts later than on weekdays. We needed to leave 1/2 hour prior to the breakfast start time and they were not able to provide...

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Helpful?
Thank Donald B
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Donald, I apologize for the inconvenience of our breakfast bar hours. We are always happy to allow our early risers to chose items from the breakfast bar prior to the official opening time. Chantelle M, General Manager

Billings, Montana
Reviewed 27 August 2016

Our stay was short- we didn't check in until almost 11pm and left at 5am, but the front desk clerk was very friendly and helpful. Rooms were nice and clean. Coffee in the lobby was good as well. We would definitely come back again, hopefully being able to stay a little longer to enjoy the amenities and venture around Helena.

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Helpful?
Thank JessicaPatterson
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Jessica, Thank you for your kind comments on your shortened stay. When your travels bring you back this way please be sure to ask about the many attractions Helena and the surrounding area have to offer. Not only do we have pamphlets, books, and magazines on these places, my staff is extremely knowledgeable as well. Chantelle M, General Manager

Reviewed 19 August 2016

The hotel was clean, had fast internet, a free breakfast, and was close to the Capital. It wasn't as nice as other Marriott properties I've stayed at (and I don't think it was worth $120 a night), but it was a fine choice for a quick overnight stay.

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Helpful?
Thank Zachary W
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Zachary, I am sorry to hear that you were not overly satisfied with our property. We just finished a full top to bottom renovation earlier this year. Hopefully the next time your travels bring you to Helena you will have more of an opportunity to explore our many amenities. Chantelle M, General Manager

Reviewed 4 August 2016 via mobile

We stayed here for the Helena rodeo. Great service at the front desk, very friendly and helpful. Our room was very clean and bright. We really only slept here but it was a good sleep! I would recommend this hotel to anyone going through Helena. Also it's very convenient to the interstate!

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Thank Megan M
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Megan, Thank you for your kind words and we look forward to having you return for next year's rodeo. Chantelle M., General Manager

Calgary, Canada
Reviewed 3 August 2016

My Family have stayed at this hotel a few times over the years as we travel south for our summer vacation in Nevada. The staff are super friendly and very fast in getting us checked in and out and the beds are super comfortable and the hot breakfast is super delicious with excellent tasting coffee! Thank you very much to...

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Helpful?
Thank Adrian C
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Adrian, Thank you for your kind words and we look forward to seeing you on your next visit. We are striving hard to make the hot breakfast accommodating to everybody and I am thrilled that you enjoyed it. Chantelle M, General Manager

Canada
Reviewed 1 August 2016

We stay here when we travel to California. The location is convenient and the hotel is scheduled for renovations, which we are looking forward to. There were problems with the toilet and someone checking out also had problems. Hopefully everything is new and refreshed for the next time.

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Helpful?
Thank Anon_Contributor
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Traveler, I am very sorry that you experienced an issue with my property. I am not sure when you stayed at the Fairfield, but please know that we just finished a top to bottom renovation. The property has the fresh new look and feel that you have come to expect from Marriott properties. We look forward to your next...

Helena, Montana
Reviewed 25 July 2016

Jason greeted us with a cheerful, respectful and friendly attitude. His demeanor is an asset to this establishment. He made us want to stay here and that is a wonderful change of pace over other similar establishments within the tri-state area. The room was clean and comfortable. We would definitely stay here again. Thank you Jason for making us feel...

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Helpful?
Thank casmn2012
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Casmin2012, I will pass on your wonderful comments to Jason as he takes great pride in his customer service skills. We look forward to your next stay with us! Chantelle M, General Manager

Middleton, Idaho, USA
Reviewed 16 July 2016

This was a week long business trip. We appreciated the rate that the hotel gave us for the "extended stay" and the fact that we had 2 rooms. The hotel was in the process of being remodeled, so there was a lot of noise during working hours in the hallways, but everything was quiet after 5 or so. It is...

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Thank OnTheRoadAgain944
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear OnTheRoadAgain944, Being at the end of the shipping chain it is difficult to get good produce in. We try to get the best that we can, but sometimes it just isn't the season for it. The remodel has been completed and all of the containers removed from the parking lot which makes parking much easier. Chantelle M, General Manager

Laurel, Montana
Reviewed 5 July 2016

Our first night was fine, We arrived late so we just went to bed. In the morning housekeeping knocked before we had even showered. We told them we were not ready yet. We finished getting ready and left before 11 AM to attend a family function. We arrived back at our room around 7 PM to find that no housekeeping...

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Helpful?
Thank 406Nita
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Traveler, I would like to apologize again to you for the misunderstanding with housekeeping service. My housekeeper was under the impression that you did not require housekeeping service that day when you asked her to leave. I was unable to get back to you right away as verification was needed from my head housekeeper and she had a very...

Michigan
Reviewed 3 July 2016 via mobile

We were greeted by a very friendly and helpful woman at the front desk. She helped us find a sporting goods store and gave us all the help we needed with the laundry. The hotel is clean, updated and comes with all the services you expect from a Fairfield.

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Thank MichiganTravelwriter
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Michigan Travelwriter, Thank you for the compliments on my staff and the cleanliness of the property. We just finished a top to bottom renovation and it is fabulous knowing that our guests appreciate it! Chantelle M, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
Remodeled in 2016 the Fairfield Inn & Suites has a modern look with a homey feel. The staff strives to make each stay as comfortable and welcoming as possible. A free breakfast includes many hot and cold options, healthy options, and kid friendly options. The pool and outdoor gathering place is a wonderful place for families to gather and enjoy each other's company. The hotel also has a small meeting space that can be rented for half days and/or full days. ... more   less 

Additional Information about Fairfield Inn & Suites Helena

Address: 2150 11th Avenue, Helena, MT 59601
Region: United States > Montana > Helena
Price Range: $124 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Helena 2.5*
Number of rooms: 58
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Also Known As:
Fairfield Inn Helena Hotel Helena
Fairfield Helena
Helena Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Helena staff and other travellers.
2 questions
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Forestburg, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Helena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check in early to enjoy the amenities!”
 of 5 bubbles jeriet, 13 Oct 2016 | Read review
“i stayed on the 3rd floor and it was definitly quiet”
 of 5 bubbles dorianb460, 12 Oct 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles 406Nita, 5 Jul 2016 | Read review
“We had two rooms and both were great -”
 of 5 bubbles beverlyh605, 8 Jun 2016 | Read review
“I requested a first floor room and received it. Too bad it was right next to the bathrooms. There was an odor! ”
 of 5 bubbles M4045KUandrewc, 9 Mar 2016 | Read review
5 of 5