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BEST WESTERN PLUS Heritage Inn

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1 room 2 adults 0 children
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BEST WESTERN PLUS Heritage Inn
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809 Reviews from our TripAdvisor Community

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Showing 793: English reviews
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Reviewed 2 days ago NEW

We stayed at the best Western Plus Heritage Inn in Great Fall Montana. We always stay at Best Westerns and we are always pleased with the cleanliness of the rooms and the great customer service. We were not disappointed. In fact the staff surpassed all previous staff we encountered. the front desk staff, the restaurant staff, everyone went out of...

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Thank 16pauletted
Yuma, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 13 December 2016

A very friendly hotel to stay at. We were treated royalty. The breakfast serve was a real treat! The fitness is a great asset to your hotel. After a long day of driving it is good to excerise on good equipment! Thank you, the beds were so comfortable!

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1Thank Abe W
About Hotel's Favourite Review
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello Abe W, We are so happy to hear you enjoyed your stay. Thank you for your review. We hope to see you again. If I can be of any assistance pleas let me know. I can be reached at (406)761-1900 or lpepos@bwheritageinn.com Best wishes, Lyla

Edmonton, Canada
Reviewed 4 days ago NEW

This hotel is below Best Western standards I have experienced but is priced higher. It is showing it's age. Rooms can be noisy especially plumbing and running water noise transferring from nearby rooms. Management has also cancelled it's inclusive breakfast while maintaining a higher room rate.

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Thank U7694FPdons
Great Falls, United States
Reviewed 4 days ago NEW

Overall, my experience at the Best Western was very positive. The staff was helpful, the room and grounds were clean, and there were great services. The main problem was that my room had a shower that wasn't really very functional.

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Thank 566donf
Calgary, Canada
Reviewed 5 days ago NEW

This hotel is a good stopover place for us on our way home. The staff is friendly, service was great.. the only thing was the breakfast wasn't complementary like the rest of the Best Western Hotels and not worth paying for.

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Thank youdance
Calgary, Canada
Reviewed 1 week ago NEW

Service I found was extremely good through the hotel. Check in went smooth and the people working the restaurant were very friendly. Only complaint was I never received a copy of my receipt by email as per the express check out. But for sure would stay here again.

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Thank Ken M
Olds, Alberta
Reviewed 1 week ago

Hot rooms, asked for a view of the courtyard and got a staircase with a boarded wall, asked for a TV guide and was told to search the Internet. Most hotels include breakfast but here you have to pay for a card

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Thank swbasil
LP-GuestService, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello swbasil, I am sorry to hear of you frustrations. We will use your review for staff training to insure we are providing the highest level of services. I hope you will give us a second chance to provide you with an exceptional experience. If I can be of any assistance please let me know. I can be reached a...

Billings, Montana
Reviewed 1 week ago

Ver good. No problems at all, and an excellent value. My spouse loved the beds, she said she slept better than on our 1200$ mattress at home. I strongly recommend you stay here when in great falls. Bar and lounge onsite too.

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Thank David H
Edam, Canada
Reviewed 2 weeks ago

The room was very nicely decorated and the bed was super comfortable. We had a quiet night and the breakfast was great. I always stay a Best western if possible. The up to date room is what I always look for.

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Thank michaelhC8488OS
Edmonton, Canada
Reviewed 2 weeks ago

Internet and tv both did not work! Pretty sad for the amount you pay to have nothing to do but sleep. Also we're charged extra for a service dog. Most places do not charge for service animals but this one hotel did after telling when I booked there would be no charge

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Thank 612alfredr
LP-GuestService, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello 612alfreder, I am sorry to hear of you frustrations, these issues are not typical at our property. I can understand how you feel. I have removed the pet fee from your bill and refunded your credit card. I will work with the IT Manager to troubleshoot the issues with the wifi and cable. Thank you for your feedback we...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Willow Creek Steak House
Willow Creek Steak House
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
We are the premier full service hotel in Great Falls MT. We look forward to providing you with an exceptional experience. ... more   less 

Additional Information about BEST WESTERN PLUS Heritage Inn

Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324
Region: United States > Montana > Great Falls
Price Range: $133 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Heritage Inn 3*
Number of rooms: 231
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotwire, Hotels.com, Travelocity, Best Western, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your BEST WESTERN PLUS Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Heritage Inn staff and other travellers.
3 questions
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Questions? Get answers from BEST WESTERN PLUS Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stop here”
GailM919, 30 Mar 2017 | Read review
“if there is a event afternoon parking can be hard so get a spot and keep it.Also easy to get to any of the musumes and centers.”
dsdmontana, 20 Mar 2017 | Read review
“Kid friendly so pick a room upstairs when possible.”
R6195UUdavids, 14 Mar 2017 | Read review
“Try to have a room close to the lobby if walking is an issue.”
449lesleym, 25 Feb 2017 | Read review
“Avoid the poolside rooms, very noisy”
kaarlb, 28 Nov 2016 | Read review
5 of 5