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Marriott St. Louis West

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348 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Chaffee, Missouri
Reviewed 3 weeks ago via mobile

Pros: Price was great. Location was good for why we went. Hotel is beautiful and clean! Staff was very friendly. Towels were provided at pool. Free parking!! Saw five deer across from hotel. Cons: Pool was a little too chilly.

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Helpful?
Thank Nikki R
St. Louis, Missouri
Reviewed 4 weeks ago via mobile

Why did we ignore the reviews and stay here? I guess I thought it couldn't be that bad. Well, I was wrong. We have traveled the world- stayed in luxury and not. We have NEVER seen such a poorly run hotel. We did not see housekeeping for days- and we literally ran out of toilet paper- called the front desk-...

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Helpful?
Thank Momof2travelers
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greetings and happy holidays, Thank you for taking the time to share your experience with us. I must say, I am extremely disappointed to hear of the issues you encountered while you were here. Your feedback has been addressed with the appropriate managers to ensure that things like this do not happen again. If you would like to discuss your...

Indianapolis, Indiana
Reviewed 4 weeks ago

I stayed at this hotel for 5 nights and I noticed several things throughout my stay. The Good: -While it is an older property, they do a great job with upkeep when it comes to the rooms and that's no small feat. -The service here far exceeded the service I received at the Ritz Carlton in Clayton. The staff here...

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Helpful?
Thank Christopher R
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greeting and happy holidays, First, thank you very much for taking the time to provide us with your valued feedback regarding your recent stay with us. I am very glad to hear that the associates you interacted with were pleasant and welcoming. However, I am disappointed that your experience with housekeeping did not meet the standards that we hold ourselves...

Reviewed 4 weeks ago

Stayed here for a recent meeting for three nights and met on site. The Room was great and so was the meeting room service. Food and room set up was great as well as any IT help we needed. The problem was all the common area Lobby and meeting rooms were under 68 degrees the entire three days. We informed...

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Helpful?
Thank Bill C
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greetings and happy holidays, Thank you very much for providing us with your valued feedback. I apologize for the hotel's heating issues during your stay. Our engineering team has corrected this issue and ensured that our lobby and public areas are at a comfortable temperature during the winter. Best wishes,

Reviewed 18 December 2016 via mobile

We decided to buy a bottle of wine during our stay. On the room service menu it was $16 but then there was an added 2.00 for delivery and 18% gratuity. So we decided to just walk to the bar to skip the extra charges. However, when my husband did this, they bartender offered him a bottle of cheaper champagne...

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Helpful?
Thank Kylie H
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good morning, and thank you very much for taking the time to provide your feedback via TripAdvisor. I'm so sorry for any confusion regarding the pricing of our wine selection. Our room service menu offers half-sized bottles of wine, whereas our full service bar in the lobby sells full bottles. This is the reason that the price is higher in...

Renton, Washington
Reviewed 5 December 2016

I was on a four week project in St. Louis and stayed at the Marriott St. Louis West for four weeks (Sunday - Thursday). If you dine in the restaurant, be sure to get the Gooey Butter Cake. SOOOO good. The good: The hotel staff from the front desk, bellman, bar, concierge lounge, and restaurant, I've never had anything but...

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Helpful?
Thank Kathleen W
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good afternoon! First, please allow me to thank you for your comments. We truly value the feedback we receive and endeavor to better our service based on the information provided by our guests. While I am very glad to hear that we were able to upgrade your room for your first visit, I have to say I apologize that this...

Tahlequah, Oklahoma
Reviewed 28 November 2016

Stayed for Thanksgiving. Room was very comfortable. Locations is perfect for navigating around St. Louis. Right off of Interstate 64 and Interstate 270. Staff very accommodating and priced well. Would stay again.

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Thank Mister R
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Greetings and happy holidays! Thank you very much for your feedback. I am pleased to hear that you enjoyed your stay. We are looking forward to welcoming you back next time your travels bring you to St. Louis. Warm wishes

Reviewed 24 November 2016 via mobile

I slept like a baby in the king size bed with feather down. The staff was friendly & accommodating. I attempted to book online, didnt quite do it correctly but my issue was resolved quickly & efficiently

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Thank Gloria B
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good afternoon and happy holidays! Thank you very much for submitting your feedback. I am pleased to hear that you enjoyed your stay and that you found the staff and service welcoming and pleasant. We are looking forward to seeing you again should your travels bring you back to St. Louis. Best regards,

Springfield, Missouri
Reviewed 14 November 2016 via mobile

Front desk staff was friendly and check was quick. Room was clean, comfortable and included a refrigerator and large desk. Breakfast is not included but hotel has a restaurant that serves a breakfast buffet.

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Thank RuralRoadRunners
Indianapolis, Indiana
Reviewed 4 November 2016

Although it lacks some of the features of newer hotels in the area, the Marriott West provides a full-service option with great service in a convenient, peaceful setting. This is obviously an older hotel that has been updated in recent years. It doesn’t include some of the features common in the newer choices. For example, a king room includes only...

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Thank a123nt
Steve P, Front Office Manager at Marriott St. Louis West, responded to this review

Good morning, and thank you very much for your feedback. I am so glad to hear that you are joining us for the first time as a Starwood member. We are very excited that the merging of our two companies has completed. I am also pleased to know that you were able to successfully merge your Starwood number into a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
This St. Louis luxury lakefront hotel is minutes from Lambert Airport, Busch Stadium, Six Flags, the Gateway Arch, and Forest Park. The St. Louis Marriott West offers on-site dining at the newly renovated Blue Fire Grill, a contemporary fitness center, outdoor hiking trails, indoor/outdoor pools, a sauna and whirlpool. All guestrooms feature plush bedding, marble bathrooms, a large desk, and Bath & Body Works amenities. Concierge-level guestrooms include exclusive access to the Concierge Lounge. ... more   less 

Additional Information about Marriott St. Louis West

Address: 660 Maryville Centre Drive, Town and Country, Saint Louis, MO 63141
Region: United States > Missouri > Saint Louis > Town and Country
Price Range: $127 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott St. Louis West 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
St. Louis Marriott West Hotel Chesterfield
Marriott Hotel Saint Louis
Marriott Saint Louis
Saint Louis Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Marriott St. Louis West staff and other travellers.
2 questions
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Questions? Get answers from Marriott St. Louis West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“look down the road”
 of 5 bubbles SuzSTL, 10 Oct 2016 | Read review
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 of 5 bubbles Fayaya, 4 Oct 2016 | Read review
“Avoid the 2nd floor”
 of 5 bubbles luvsgolf71, 25 Sep 2016 | Read review
“Rooms overlooking Canal are nice and calm”
 of 5 bubbles 2Barnes, 25 Jul 2016 | Read review
“There are a group of rooms that are located between the elevator and the ice machine. Our's was 222. Avoid at all cost.”
 of 5 bubbles Outlawa, 4 Jul 2016 | Read review
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