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Holiday Inn St. Louis - Downtown Conv Ctr

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Holiday Inn St. Louis - Downtown Conv Ctr
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285 Reviews from our TripAdvisor Community

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Showing 280: English reviews
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Quincy
Reviewed 2 days ago NEWvia mobile

Stayed here 1 night using reward night because close to color run next day. My husband and I have stayed at this hotel before with our daughter and it is a nice hotel. The only reason I only did not give excellent rating was because at night @ 10 we were getting ready for bed and you could here neighbor,...

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Helpful?
Thank Christine121376
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown, again for your recent stay in Saint Louis. I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our staff is always eager to hear what you liked and how we can improve....

A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

Not a perfect stay by no means, but the great staff on all fronts made downtown Holiday inn my St. Louis home for future visits. The check-in process was fast and friendly thanks to Rob's team especially Jada, which was amazing considering our conference size and attendees. However, after that, the challenges began. Accommodations of first room did not adequately...

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Thank A TripAdvisor Member
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for taking the time to provide feedback on your stay. I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our staff is always eager to hear what you liked and how we can improve. I am proud to hear that...

Madison, Wisconsin
Reviewed 1 week ago

Stayed here with my two kids for a quick spring break getaway. Everybody was friendly and efficient. The room was clean, well appointed and a good size (two double beds). When traveling with my children, a pool is an important consideration and this one got the job done. The hotel is within walking distance of the City Museam (our reason...

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Thank MommyCampTravels
Charlotte, North Carolina
Reviewed 2 weeks ago

I was attending a conference in the hotel and I had nothing but good things to say, including the front desk staff who greeted me with a smile when I came in after 18 hours traveling by Greyhound bus. The restaurant staff on my first night was great and the food selection was excellent (especially the pasta selection!) The next...

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Thank Mer82
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Racquel G.

Southaven, Mississippi
Reviewed 2 weeks ago

The room was clean and very modern, but the parking if horrible! You have to park down the street in a parking garage and walk back to the hotel, very inconvenient. Do not get a room near the indoor pool cause it's very loud and noisy.

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Thank therotherb
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Tripadvisors has millions of viewers and their site is used for travellers daily. Your response will be shared with others, that they may consider our hotel. Thank you...

Oswego, Illinois
Reviewed 2 weeks ago via mobile

The hotel has been renovated but there were still seem signs of the age. The elevator was old and VERY slow. The room was quite cold! It was 56° when I entered it. I called and after 30 minutes called again. I waited on hold for 7 minutes and finally got a hold of someone and expressed my dissatisfaction. They...

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Thank Tony Z
IHGService, Public Relations Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Dear Tony Z, Thank you for choosing to spend the night in our hotel and going out of your way to share your feedback. I'm pleased to read about your kind words for our clean and modern styled rooms as well as for our breakfast options. On the other hand, I'm sorry to learn about the inconvenience that you've experienced...

Reviewed 2 weeks ago

We could not check in until 4 pm due to capacity. Night front desk staff made us feel like we were too much trouble to check in after a 15 minute wait Standing at the desk. Parking lot gate broken and did not lock. Sue in the restaurant was awesome server. Hotel clean and nice but would stay elsewhere due...

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Helpful?
Thank Keith W
IHGService, Guest Relations Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Hi Keith W, It is always good to receive feedback from a guest like you. Thanks for choosing Holiday Inn St. Louis - Downtown Convention Center, MO for your recent trip. I'm sorry to hear that the service during check-in was a letdown. I have taken note of your comments and it will be used by our Corporate Offices for...

Edgewater, Australia
Reviewed 3 weeks ago

Gave this hotel 4 stars due to the excellent staff, all requests were met cheerfully and acted upon quickly.Comfortable beds, although the pillows did smell of stale smoke. The pool area is great but the water was a touch cloudy. Overall a pleasant stay but a freshenup is needed as it smelt stale.

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Thank peterbEdgewater
Mukwonago, Wisconsin
Reviewed 3 weeks ago

Needed a place to stay near the convention center and the Holiday Inn was suggested to me. Upon arrival I was greeted by the staff who were very helpful in not only checking me in but giving some directions and pointers to things in the area. Room was comfortable and clean. I was a bit better than what I would...

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Helpful?
Thank Peter J
Chicago, Illinois
Reviewed 4 weeks ago

Generally clean, cute decor, and pool and rooms apparently have undergone recent renovation. Rooms had great and comfortable beds and nice decor and great size. Staff were friendly, cheerful, and courteous. However, the entire hotel lobby and common area smells rank/smoky/stale. The pool area is pretty but the water seemed cloudy and also smelled rank. There was a major booking...

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Helpful?
Thank rubypeanut
Racquel G, Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have an opportunity to serve you again. Racquel G.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Holiday Inn St. Louis - Downtown Conv Ctr

Address: 811 N 9th St, Saint Louis, MO 63101-2902 (Formerly Ramada Plaza Hotel - Downtown Convention Center)
Region: United States > Missouri > Saint Louis
Price Range: $179 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn St. Louis - Downtown Conv Ctr 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Holiday Inn Select St. Louis - Downtown (Conv Center) Hotel Saint Louis
Saint Louis Holiday Inn
Holiday Inn Saint Louis
Hotel Style:
#9 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn St. Louis - Downtown Conv Ctr staff and other travellers.
4 questions
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Bowling Green, Kentucky

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Questions? Get answers from Holiday Inn St. Louis - Downtown Conv Ctr staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high room (max 5) facing away from convention center (unless you like looking at concrete).”
MommyCampTravels, 14 Apr 2017 | Read review
“Rooms facing the interior atrium are quieter.”
Mer82, 9 Apr 2017 | Read review
“Rooms near the pool area are noisy”
therotherb, 8 Apr 2017 | Read review
“rooms on outside are quieter, inside rooms are towards the pool, tends to get noisy”
hdsargent, 10 Feb 2017 | Read review
“hotel has rooms with windows facing interior atrium as well as rooms with windows facing outside.”
davidlatham2017, 10 Jan 2017 | Read review
5 of 5