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Holiday Inn St. Louis - Downtown Conv Ctr

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Holiday Inn St. Louis - Downtown Conv Ctr
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265 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Reviewed 4 days ago NEWvia mobile

W.Horn I highly recommend this hotel. Upon arrival we were graciously welcomed by the staff. The front desk worker, Rashad, was great help with all of our questions. The room is gorgeous and clean, we will be staying here every time we visit St. Louis. Thank you to Rashad and the rest of the Holiday Day Inn staff.

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Helpful?
Thank Warren C
Reviewed 4 days ago NEWvia mobile

Rooms are very nice. They are modern, spacious, and clean. Upon arriving we were kindly greeted by Rashad at the front desk. He was extremely friendly and helpful. I highly recommend staying at this hotel! A+++

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Helpful?
Thank Joey P
Lincoln, Nebraska
Reviewed 4 days ago NEWvia mobile

We got into the hotel very late, around 1 am, and Rashad was so friendly and positive- a great relief after a long day of travel. He was quick and efficient while checking us in and went the extra mile to make sure that we had everything we needed. Great first impression of the hotel having him at the front...

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Thank tmilly23
Norfolk, Virginia
Reviewed 1 week ago

Terrific staff at this Holiday Inn. Darby and Candace at the Hall of Fame Sports Bar & Grill provided outstanding service with a smile. Everyone at the front desk, including Jada, Connie and Raquel were very helpful, with more smiles to go around. I highly recommend this Holiday Inn.

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Thank davidlatham2017
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip....

Bloomington, IL
Reviewed 1 week ago

I had the best birthday ever....my friends and I stayed at the Holiday Inn and attended the NYE celebration concert with Kid Rock. Amazing...... Rooms were furnished with small fridges (perfect for my leftovers from Ruth Chris Restaurant). We used Uber to get around the city and was very economical way to get to Ruth Chris, to the Scott Trade...

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Helpful?
Thank MIrvinGM
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip....

Dallas, Texas
Reviewed 2 weeks ago via mobile

You can hear everything going on in the other rooms. My room in particular smelled like marijuana and had a few spots missed by housekeeping . But staff was very friendly and the hotel itself seemed decent.

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Helpful?
Thank charris91
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have an opportunity...

Reviewed 2 weeks ago via mobile

This guy at the front desk was so nice an helpful. I could not ask for a better person to help me. I give him 5 stars for be a very nice helpful caring guy at the front desk. He even went the extra mile helping me out

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Helpful?
Thank Barbara L
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Our company take pride in hiring the right staff to service our guest. It's something our staff takes great pride in, so we value your feedback. Racquel G. FOM

Northbrook
Reviewed 2 weeks ago via mobile

From the minute we checked in with Rochelle it was the most pleasant experience. She was so friendly and so helpful and just made it a great stay. Every time we walked by the desk she has a huge smile and a pleasant greeting. Dana as well was so sweet and just kept saying I'm doing my job. I said...

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Thank Rlfchigal10
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you for choosing Holiday Inn St. Louis - Downtown for your recent stay in Saint Louis. We know you have other options and we thank you so very much for choosing us! I am really grateful to have you review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip....

Fairview Height
Reviewed 3 weeks ago

Raquael Gladney was my first contact at this location years ago when someone in the entertainment business recommended this hotel Her and her brother Rashad standout in their professional warm & caring personalities Along with a staff that conveys St Loius mid western charm !!!!! Managers Dana & Lucas are always available to offer needed assistance Since I'm here a...

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Helpful?
Thank James M
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

As always, I appreciate you as our forever guest, friend and loyal IHG Reward Member, MJ. Thank you for choosing Holiday Inn St. Louis - Downtown for all stays and travel in and out of Saint Louis. We know you have other options and we thank you so very much for choosing us! We all are really grateful to have...

Reviewed 3 weeks ago via mobile

S/O to the #FrontDesk great customer service,very respectful,helpful and i believe his name was Rashad, he assisted me and my wife while he managed to continue along with his paperwork, what an awesome guy to have on you guys staff, I will be visiting again and appreciated the comfortable stay at the Holiday Inn Downtown Convention Center....

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Helpful?
Thank Donny S
Racquel G, Front Office Manager at Holiday Inn St. Louis - Downtown Conv Ctr, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service and I am glad to hear staff mentioned by name. I will be sure to share this with Rashad. We hope you will visit us again. Sincerely, Racquel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Holiday Inn St. Louis - Downtown Conv Ctr

Address: 811 North 9th Street, Saint Louis, MO 63101 (Formerly Ramada Plaza Hotel - Downtown Convention Center)
Region: United States > Missouri > Saint Louis
Price Range: $157 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn St. Louis - Downtown Conv Ctr 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Holiday Inn Select St. Louis - Downtown (Conv Center) Hotel Saint Louis
Saint Louis Holiday Inn
Holiday Inn Saint Louis
Hotel Style:
#9 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn St. Louis - Downtown Conv Ctr staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn St. Louis - Downtown Conv Ctr staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hotel has rooms with windows facing interior atrium as well as rooms with windows facing outside.”
 of 5 bubbles davidlatham2017, 10 Jan 2017 | Read review
“If you planning to go to sleep prior to pool closing-ask for room not overlooking atrium.”
 of 5 bubbles MIrvinGM, 9 Jan 2017 | Read review
“Stay away from a room facing the pool”
 of 5 bubbles 97StephenM, 16 Nov 2016 | Read review
“Can be a long walk to an elevator if you have mobility problems. You have a choice of an inside (pool) view or outside view.”
 of 5 bubbles mustang_1880, 10 Nov 2016 | Read review
“Ask for an outside room.”
 of 5 bubbles Armyretired36, 1 Nov 2016 | Read review
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