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We booked the Holiday Express in the Central West End because of its great location. The building is old, on the National Registrar, lobby is nice, but our room was just disgusting. Albeit, we check in late at night and might have gotten on of...More
Thank deb P
Response from Kimberly O, Front Desk at Holiday Inn Express St. Louis Central West EndResponded 29 October 2017
Thank you for taking the time to tell us about your experience at Holiday Inn Express ST LOUIS - CENTRAL WEST END.
I'll sorry for the bad experience you had during your stay. Please know that your feedback is extremely valuable to us. I'll make...More
We were in town to visit family and this was a good location for us without breaking the bank. It is an older hotel and the rooms (especially the bathroom) are a bit small but for what we needed it was great. The staff was...More
Problems here started with the luggage carts which didn't roll well and had to be pushed up a half-story carpeted ramp. Difficult to get a cart plus 2 people into the elevator. Rooms were fairly small with almost no bathroom shelf space. The bed was...More
Management response:Responded 2 October 2017
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ST LOUIS - CENTRAL WEST END.
I would like to start by apologizing to you for not meeting your expectations. We strive to...More
Well....it served our needs. In a nice neighborhood. Staff was amazing...BUT the hotel rooms need new carpet. And all to be cleaned!!! The first room was nasty. Got mov d and it was nasty. I just don't think the housekeepers have been trained correctly. I...More
Stayed as part of a weekend trip to St. Louis. The room was sufficient, however, there were stains in the carpet and our room did not have a TV remote. I went to the desk, about 10pm and asked about a remote. The male working...More
1 Thank Bruce S
Response from IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West EndResponded 29 August 2017
Hello Bruce S,
Thank you for your feedback regarding your stay at Holiday Inn Express St Louis - Central West End, MO. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the...More
USD 107 - USD 177 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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