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The hotel room was dirty and they had taken the theft bar (or whatever its called) off the door of our room and on the day of checkout, two hours before checkout, one of their employees barged into our room with a pass key without...More
Room not ready until 6:30, and not just for me, but for the 12-15 people waiting in line. Awful customer service, shoddy hotel.
Hey - good location though...that is about it overall. If you are staying here for business, go somewhere else.
Don't do it! Checked in after midnight & I had to sleep like a horse. Scared to sleep in the bed because the overall conditions was older than your great grandmother's house. Not to mention, it's not clean! No towels, bad odor. Stay AWAY! I...More
City place has a great location, reasonably priced and a friendly staff. After that it is all down hill. The hotel is worn and tired. Although the rooms are clean the hotel looks tired and needs updating. There was no hot water on Saturday night...More
Response from FrontDesk_GM, General Manager at City Place St. Louis Downtown HotelResponded 1 week ago
Thank you for sharing your valuable feedback with us. Your review is critical as we work to make positive changes to our guest experience. Although we are pleased to hear that our accommodations were clean, comfortable, and affordable, we are sorry that some aspects of...More
Over all, nice hotel they are doing renovations and fixing it up so I’m sure once they are done it will be lovely !! Loved the elevator view and my view from the 23rd floor . Only complaint is we were really tired so we...More
Thank Katlin C
Response from FrontDesk_GM, General Manager at City Place St. Louis Downtown HotelResponded 2 weeks ago
Thank you for sharing some of your stay with us! We are delighted to hear that you had a positive experience and are as excited about our updates as we are. It is, however, unfortunate to read that our restaurant service was slower...More
USD 97 - USD 217 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I too freaked out a bit. My room was clean, large and comfortable. Its not a luxury hotel by any means but not worth the worry. People seem to be very dramatic on theses reviews. Be nice to the staff and they will take... More
I too freaked out a bit. My room was clean, large and comfortable. Its not a luxury hotel by any means but not worth the worry. People seem to be very dramatic on theses reviews. Be nice to the staff and they will take care of you.