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St. Louis City Center Hotel

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St. Louis City Center Hotel
St. Louis City Center Hotel
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972 Reviews from our TripAdvisor Community

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Showing 962: English reviews
Ozark, Missouri
Reviewed 20 November 2013 via mobile

For a Sheraton it's gross! It's very old and outdated when it's got so much potential for a good remodel... Which they haven't done yet obviously. My husband and I got a suite for the Justin timberlake concert. So a positive is the location. The negative is that the suite looks like a model 6 suite (if they had one)...

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Helpful?
1Thank Alisha B
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience following your recent stay at The Sheraton St. Louis City Center Hotel & Suites. We are deeply sorry to hear that you were disappointed with your experience during your last visit. I would like to sincerely apologize for the inconveniences you encountered; and want assure you that...

San Diego, California
Reviewed 19 November 2013

Parking is tight, rooms are very old, lobby is old and worn, restaurant is ok but nothing special. Staff was very friendly and the location is OK. I would stay elsewhere if I travel to St. Louis again as I prefer more modern places.

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Helpful?
Thank BigCityCowboy
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear us40, Thank you for choosing the Sheraton St. Louis City Center Hotel & Suites; it was a privilege having you as our guests. We truly appreciate you staying with us and appreciate the time you took to provide feedback on your experience. We are deeply sorry to hear that you were disappointed with your experience during your last visit....

New Brighton, Minnesota
Reviewed 17 November 2013

This is a huge hotel very close to the Blue's arena. We walked the 1.5 miles to Edward Jones dome and felt safe in the day time. I was OK at night, just stay on the busy streets. Took the Metrolink light rail train from the airport and it couldn't have been easier. Just get off at Civic Center station...

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Helpful?
Thank Larsmatic
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Valued Guest, Thank you for you choosing the Sheraton St. Louis City Center Hotel for you recent visit to St. Louis, It was a privilege having you as our guests. As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the...

Saint Louis, Missouri, United States
Reviewed 13 November 2013 via mobile

I will start with positives...beds comfy and nice size rooms. Room has couch and t.v. However rooms are outdated with older furniture even though hotel is not that old. We had a horrible experience.in lobby bar\restaurant. It took us 50 minutes to get a drink served to us. We were never given silverware or napkins for food. Parking is expensive....

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Helpful?
Thank TraceyC683
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Tracey C, Thank you choosing the Sheraton St. Louis City Center Hotel & Suites, and for taking the time to share your experience from you last visit. I sincerely apologize for the lack of attention to detail on the part of the associates you encountered in our Lounge. I want to assure your that this is not typical of...

Hazelwood, Missouri
Reviewed 12 November 2013

We were staying at the hotel for the weekend (Sat and Sun). My fiance's daughter was getting married on Sunday. The hotel is nice. The room was spacious. Double sinks for the bathroom. The shower was okay, but it took a long time to get the hot water running. The water pressure was so-so, but usable. The bed (king size)...

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Helpful?
Thank cardnut23
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Cardnut23, It was a privilege having you as our guest, thank you for taking the time to share your experience after your departure. I hope that you will have the opportunity to come back soon to experience our Sheraton Sweet Sleeper Bed as so many other guests have. Since your visit we have completed the renovation of our Lobby,...

Reviewed 4 November 2013

Should have guessed... The outside has beautiful architectural features painted on it. It's just an old building that looks cool from a distance due to the paint. This negative review is not If you want a place to party and you party hard I would highly recommend this hotel. The previous guests had already gashed and scratched the furniture. Stained...

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Helpful?
Thank Tom F
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Valued Guest, It was a privilege having you as our guests and thank you for choosing the Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to provide feedback on your experience. I sincerely apologize for the disappointing experience you encountered, I...

Covington, GA
Reviewed 31 October 2013

Stayed here for a couple of nights for a business trip. Took the local train from the airport, and 25 minutes later, the hotel was right across the street from one of the stations. Appears to be a renovated old mill building on the edge of downtown. Check-in was fairly quick, given there weren't many people in line at the...

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Helpful?
Thank Cov Traveler
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Cov Traveler, I want to extend my sincere gratitude for you taking the time to offer your feedback regarding you last stay at the Sheraton St. Louis City Center Hotel. It was a privilege having you as our guest and hope that when in St. Louis you will come and visit us again. We truly appreciate your business. Warm...

Lacey, Washington
Reviewed 30 October 2013

I received excellent service from the moment I checked in through check out and getting my car from valet. Rachel set the bar high upon check in. I was tired from an 8 hour drive, and it was nice to be welcomed to the property in such a friendly fashion. My checkout experience with Maggie (who is always a pleasure...

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Helpful?
Thank Rodger W
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Rodger W, Thank you very much for choosing the Sheraton St. Louis City Center Hotel, and for giving us the opportunity to demonstrating our commitment to total customer satisfaction. Good or bad, we truly believe that feedback is a gift. It was gratifying to read that you rated all areas as excellent; your comments will be shared with our...

Hilton Head, South Carolina
Reviewed 28 October 2013

We were relocated to the Sheraton by the Westin due to the MLB taking up the majority of the hotel for the World Series despite our reservation being made prior. Checking in at the Sheraton was fine, the lobby was dated, but nothing that would cause me to walk out; however, upon exiting the elevator to my floor, the carpets...

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Helpful?
Thank Aposha00
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

posha00, Thank you for taking the time to share such honest feedback with us. We apologize your guest room was presented to you in that manner and we will address this with our housekeeping team immediately. We apologize for the inconvenience you experienced when you left the hotel and hope you enjoyed your visit to St. Louis despite the way...

New York City, New York
Reviewed 21 October 2013

Stayed at the end of a business trip. While it is close to the Scottrade Center, not much else nearby to recommend it, other than proximity to the train station across the street which is a cheaper alternative to the airport other than the $45 cab ride or $22 airport shuttle. While the employees are great, the hotel is old...

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Helpful?
Thank Stan P
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

Stan P, Thank you for your review of the Sheraton St. Louis City Center. We are so glad to know the staff took great care for you, but are disappointed to know you didn't love your visit with us. Thank you for sharing your feedback regarding the hotel so that we know where to begin moving forward.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 

Additional Information about St. Louis City Center Hotel

Address: 400 S 14th St, Saint Louis, MO 63103-2708 (Formerly Sheraton City Center)
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $151 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#7 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from St. Louis City Center Hotel staff and other travellers.
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Questions? Get answers from St. Louis City Center Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an outside room if you want any kind of view.”
Tommy9097, 17 Apr 2017 | Read review
“Just don't book here!”
Guerrabug45, 11 Apr 2017 | Read review
“there are no good rooms”
Traveler2011973, 28 Mar 2017 | Read review
“very accessible to the uptown area and center city attractions”
sapphire46687, 10 Mar 2017 | Read review
“5th floor king single was a nice room”
T9605JWmarkw, 12 Feb 2017 | Read review
5 of 5