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Westin St. Louis

Groupon.comUSD 182*
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Certificate of Excellence
GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Westin St. Louis
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1,420 Reviews from our TripAdvisor Community

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Showing 1,406: English reviews
Florissant, Missouri
Reviewed 3 March 2017

The Westin Hotel is a very welcoming home away from home. The friendly staff members welcome guests and ask if they want valet or self-parking. Even though it's a large hotel, it feels like a boutique inn. The public spaces and hallways are very quiet and the rooms are large and comfortable. The Westin is located within walking distance of...

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Helpful?
Thank Tobaccopat
Rochester, Minnesota
Reviewed 26 February 2017

Our stay at this Westin in all respects save one. The hotel is clean, quiet and well located in St Louis. We had a very nice stay while there. The three star rating though is due to a curious event following our stay. My wife inadvertently left her Amazon Kindle in the room when we departed, nearly 100% certain left...

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1Thank Tom G
Dan M, Manager at Westin St. Louis, responded to this review

Dear Tom G, Thank you for providing feedback regarding your recent visit with us. I was thrilled to read that you enjoyed the cleanliness of your guest room. We pride ourselves on providing the right training to keep our cleanliness scores in the higher percentile. I was able to speak with our Housekeeping Director and she is aware of the...

Reviewed 20 February 2017 via mobile

Stayed here expecting similar Westin standards but came up short. Make up and stains on the sheets. Told front desk and they said house keeping would take care of it. Second day same stains. Ate breakfast first day at their restaurant city grill. Get the same breakfast for free at Fairfield inn. They do not do the little things or...

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Helpful?
1Thank G D
Dan M, Manager at Westin St. Louis, responded to this review

Dear G D, First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service and attention to detail expected of our employees and product. Your comments have been shared with our management team to prevent similar instances such as...

Reviewed 14 February 2017

We used a Groupon promotion to book two nights. It was nice, clean and well appointed. It is close to the baseball station and the Arch. You have to pay extra for wi-fi unless you are part of a certain program. The hotel, is very pretty and decorated very nicely, as are the room. The bathrooms are amazing. The parking...

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Helpful?
1Thank Marge A
Dan M, Manager at Westin St. Louis, responded to this review

Dear Marge A, Thank you for taking the time to provide such detailed feedback regarding your experience at Westin St. Louis. I was extremely pleased to read that you enjoyed the cleanliness and spaciousness of your guest room. Our bathrooms are truly amazing as well. Your comments will certainly be shared with our team. I was saddened to learn that...

Reviewed 14 February 2017

We had a really nice King overlooking Ballpark Village and a view that included the Arch. Very clean and comfortable with a huge bathroom and deluxe shower. The service at the front desk, the Valet, and in the restaurant was truly exceptional. Bonus points for the Valet and our server in the restaurant for all the local information and transportation...

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Thank Terri S
Reviewed 12 February 2017 via mobile

This hotel never ceases to amaze me by the service they provide. One thing they are very pet friendly. We have a 60 pound American bulldog and they are very welcoming to her. We got a room without a tub so I made a call and they switched our rooms immediately. The fitness center is almost like a real gym...

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Thank Johnny W
Reviewed 5 February 2017

We stayed here for a Friday night getaway to downtown STL. I booked through Priceline name you price tool and paid $61 + tax which was about $80 overall. This hotel stay was definitely worth that price but not much more. Location is fantastic, right next to the third base entrance of Busch stadium and across he corner from the...

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Thank Mike C
Dan M, Manager at Westin St. Louis, responded to this review

Dear Mike C, Thank you for taking the time to share your experience about your stay at Westin St. Louis. We were delighted to read that you enjoyed the location of our property as well as your encounters with our friendly staff. Thank you for your feedback regarding pricing of our in room amenities. We understand the importance of providing...

Prairie Village, Kansas
Reviewed 2 February 2017

Very nice and clean, what you would expect from Westin. Didn't like that the parking was across the street and the attendant was a little rude. Rooms were nice. We had a corner room and so the set up was a little odd, but very spacious. Very close to downtown activities.

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Helpful?
Thank KCtiger85
Dan M, Manager at Westin St. Louis, responded to this review

Dear KCtiger85, Thank you for taking the time to share your comments regarding your recent stay at Westin St. Louis. We were delighted to read that you enjoyed the spaciousness, quality and cleanliness of your guest room. Please accept our sincerest apologies about your encounter with the parking attendant. We will certainly bring this to management's attention to ensure pleasant...

Boston, Massachusetts
Reviewed 27 January 2017

The Westin's reputation stay has always been really great so I expected nothing less than the best. However, I was really disappointed. First, there was no concierge lounge. Second, the carpeting in the rooms and halls have seen better days. Third, the walls are paper thin, and I think that was the deal breaker for me. My neighbor had some...

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Helpful?
Thank smc46
Dan M, Manager at Westin St. Louis, responded to this review

Dear smc46, Thank you for recently taking the time to share your experience regarding your stay at Westin St. Louis. I was delighted to read that you enjoyed the location of our property as well as our Westin Workout. Please accept my sincerest apologies for not being able to provide an exceptional experience outside of these mentions. I understand and...

Fort Worth
Reviewed 17 January 2017 via mobile

Saw this hotel on various sites for a low rate. We booked it and we're curious as to the low rate. Only drawback was parking was $20 self and $30 valet. But that's par for downtown. That said this is the nicest, cleanest hotel we've stayed on downtown STL. The rooms are very good size, with the typical comfortable bed...

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Helpful?
Thank txscch

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 

Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102-1717
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $224 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Westin St. Louis 4.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Hotel Style:
#2 Romantic Hotel in Saint Louis
#2 Spa Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#7 Luxury Hotel in Saint Louis
#8 Green Hotel in Saint Louis
#11 Family Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Westin St. Louis staff and other travellers.
21 questions
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Questions? Get answers from Westin St. Louis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the ball park..”
Jaxon2004, 17 Apr 2017 | Read review
“Eat side faces direct to Busch Stadium. If you are adverse to noise avoid that side on game days.”
294travisv, 11 Apr 2017 | Read review
“Rooms facing Busch Stadium would have the best view.”
Tobaccopat, 2 Mar 2017 | Read review
“There really aren't bad rooms.”
734margea, 13 Feb 2017 | Read review
“Loved our view of the Arch and Ball Park Village! Especially pretty at sunrise.”
terris171, 13 Feb 2017 | Read review
5 of 5
Groupon.com
USD 182* /night
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TripAdvisorUSD 208
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PricelineUSD 207
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Prices are for 1 room, 2 adults
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