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HoteLumiere

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461 Reviews from our TripAdvisor Community

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Showing 453: English reviews
Fredonia, Kentucky
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 March 2015 via mobile

My family stayed at this hotel after attending a Supercross race at the Edward Jones Dome. The room itself was clean and adequate for our needs. I did not like that the fridge in the room is stocked with overpriced drinks and we did not have room to put milk for our son, just a personal preference though. The lobby... More 

Helpful?
2 Thank TonyaOnATrip
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, TonyaOnATrip, for your comments as we appreciate all feedback. I am disappointed to read that you experienced poor service from our Front Desk Team. We have placed a strong emphasis on providing great Guest Service and we have just recently added several new team members to our Front Desk Team. I have also passed your comments to our... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 March 2015 via mobile

Just overall was not impressed with our stay. Front desk was understaffed and unprofessional, at least in the evenings. When we arrived there was one young man at the front desk bent over reading the computer screen. He ignored us as we stood maybe two feet in front of him. We gave the classic cough to get his attention...still no... More 

Helpful?
Thank Hillian709
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Hillian709, for taking the time to comment on our facility. We appreciate all feedback. Please know that your comments have been heard and are being shared amongst our hotel teams. I apologize for the lack of service provided by our Front Desk team - our guests come first and that obviously did not actualize during your interactions. Your... More 

Romeoville, Illinois
1 review
Reviewed 20 March 2015

Rooms big, but bathrooms small. No bags in any of the garbage cans. We asked if there were refrigerators in the rooms, and we were told yes. However you can't store in them as they are already stocked. We finished up at the volleyball tournament and I got to my car and heard a strange noise. I drove less than... More 

Helpful?
Thank Norm R
Eric H, General Manager at HoteLumiere, responded to this review

I apologize, Norm R, for the situation you encountered during your departure. I, too, have experienced air leaks in my tires that have resulted in flats and I know how frustrating that can be! Speaking with our Security Team, it seems their suggestions of several Illinois places of business was based on the knowledge that all of the downtown cars... More 

Illinois USA
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 March 2015

We stayed the weekend at the hotel with 3 other couples. Each had their own room. The location is good especially if you are going to be spending time at the casino. You can walk from the hotel to the casino complex and remain inside the building. The staff is friendly and tried to please. The rooms (and this is... More 

Helpful?
1 Thank Tammy S
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Tammy S, for taking the time to comment on our facility. We appreciate all feedback. Please know that your comments have been heard and are being shared amongst our hotel teams. With our new ownership now in place, we are hopeful for a renovation in our future - to include larger bathrooms. Again, thank you for your feedback... More 

Travellers are raving about these Saint Louis hotels

Ashwaubenon, Wisconsin, United States
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 March 2015

The suites are spacious and the beds are very comfortable. Paul checked us in and was very polite and friendly. The smoke detector was beeping and after contacting the front desk we had a new one within minutes! We were in a non-smoking room but there was still a faint smell of smoke present. We had a larger group of... More 

Helpful?
1 Thank Brian K
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Brian K, for taking the time to comment on our hotel. We appreciate all feedback and especially the kind words about Paul. Again, thanks for your feedback and know that your comments have been heard. We look forward to the chance to serve you again in the future. Keep an eye out for sales and specials that happen... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2015

room wasn't clean. sheets weren't clean. Drinks in the mini fridge were past expired. Kitty at the front desk needs a refresher course on customer service. Definitely better options when traveling to downtown STL

Helpful?
4 Thank PTa109
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, PTa109, for taking the time to comment on our facility. Please know that your comments have been heard, although I sincerely wish you had brought these concerns to my attention while you were here. Please contact me at your earliest convenience so I can obtain specific details in order to address your experience. More 

San Clemente, California
Level Contributor
90 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 February 2015 via mobile

I stayed here the night before flying out of St Louis Airport after being in Columbia, Missouri for business. I didn't read some of the other reviews until after I checked in, and was surprised about some of the so-so reviews. I don't know if there's a newly renovated wing and a block of rooms that are second rate. The... More 

Helpful?
Thank Hutchonthego
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Hutchonthego, for taking the time to offer your feedback. I'm glad you enjoyed our hotel! We do not have a "newly renovated wing" nor do we have a "block of rooms that are second rate." All of our rooms are dated the same and have the same layout. Thanks again for your feedback and we look forward to... More 

Rockville, Indiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 February 2015

We stayed there this past weekend. The casino was dirty. Most of the ppl in the casino appeared to be gambling money they couldn't afford to lose. The buffet was terrible considering the price. The room was generally clean, but worn. Its a nice location and cheaper than River City, but if you are just going to primarily gamble, I'd... More 

Helpful?
5 Thank Sam S
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Sam S, for taking the time to comment on our facility. We appreciate all feedback. Please know that your comments have been heard and are being shared amongst our Casino Teams. While it seems most of your comments are directed to the casino side of the operation, I can appreciate your comments about our guestrooms being clean but... More 

Minneapolis, Minnesota
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 23 February 2015 via mobile

Front desk staff was welcoming upon arrival. This is an old Embassy Suites location and looks to not have been updated in some time. Although kept very clean, it is quite noticeable it needs a refreshment...Worn Carpet in the room, drab paint, dark/small bathroom. It is nice they are suites (separate bedroom). The bed was very comfortable and linens &... More 

Helpful?
Thank HolaSeniorNacho
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, HolaSeniorNacho, for taking the time to comment on our facility. We appreciate all feedback. I appreciate your comments about our property being worn but also recognizing the cleanliness. We are hopeful for a renovation in our future. We have already replaced several guestroom carpets as well as the hallway carpet on the fourth floor. Again, thank you for... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 February 2015 via mobile

Stayed here for a blues game. Front desk was very nice and helpful. I just expected more for a 4 star hotel. Exploded vacum was left in the hallway with dust all over the floor, stairway is horrible. Room was decent but headboard was all torn up. The skywalk to the casino was nice. Just an average overall experience.

Helpful?
Thank Usfleggo
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Usfleggo, for taking the time to offer your feedback. I appreciate your nice comments about our Front Desk Team but am sorry to hear we did not exceed your expectations as an overall hotel experience. I have shared your comments with all of our hotel Teams and we will strive to do better. Thanks again for your feedback! More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
HoteLumiere is a 294 all-suite hotel that is seconds from downtown Saint Louis and the famous Gateway Arch. The hotel is connected to the casino at Lumiere Place via sky bridge, features suites outfitted with two flat panel TVs, iPod® docking stations, refreshment centers and amenities from Wolfgang Puck and Gilchrest & Soames. In addition, all signature pillow-top mattresses are dressed with a plush Italian duvet and 100% Egyptian cotton sheets. ... more   less 

Additional Information about HoteLumiere

Address: 999 N 2nd St, Saint Louis, MO 63102-2571
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $151 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HoteLumiere 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Hotelumiere Hotel Saint Louis
Lumiere Place Hotel
Hotel Style:
#4 Casino Hotel in Saint Louis
#4 Spa Hotel in Saint Louis
#14 Luxury Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from HoteLumiere staff and other travellers.
12 questions
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Questions? Get answers from HoteLumiere staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“think embassy suites stay above 4th floor”
 of 5 bubbles SemperFi1775, 22 Sep 2016 | Read review
“Stay on a higher floor if possible, the view at night is amazing!”
 of 5 bubbles tara41482, 14 Sep 2016 | Read review
“The swimming pool looked clean. The casino wasn't bad if you like to gamble. Any two star hotel would be better than this.”
 of 5 bubbles arigney65, 18 Jul 2016 | Read review
“Questionable if there are any good rooms!!!”
  • Outside our door in front of elevator (slaw, stains, odor!!)
  • Stain in front of sofa
  • Who knows what these stains are between beds.
 of 5 bubbles elainek305, 15 Jul 2016 | Read review
“Southern view over the river, of course.”
 of 5 bubbles Tallytraveler34, 14 Jul 2016 | Read review
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