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HoteLumiere

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HoteLumiere
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462 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Saint Louis, Missouri
Reviewed yesterday NEW

This hotel is under remodeling were they do half then another half Is a nice new refresh ... I prefer the rooms with the walk in shower instead of the tub shower combination. The tub shower combination just does not reflect a change or new feel to me. The staff is ok but not happy looking or helpful they seem...

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Helpful?
Thank FIRSTPICKVALET
Chicago
Reviewed 1 week ago

Never in my life have I been treated this bad at a hotel! Where do I start! For one...I checked in and there were no issues with the front desk. Only bright spot. Get into my room and it's cold. Turned the heat on and I went to gamble. Come back and it's still cold. The room temperature never went...

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Helpful?
Thank Jason M
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Jason M, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. I sincerely apologize for the cold room and for Housekeeping coming to your room early. I have shared your comments with our Maintenance and Housekeeping Teams as we can always learn from our guest's...

Reviewed 3 weeks ago

The girl who checked us in was friendly. The NEWLY RENOVATED rooms are AWFUL! Dark, dingy and disgusting! NEW theme reminds me of a day care setting with over stimulating bright blue and green color scheme. Heavy, wrinkled drapes were drawn and room was pitch black upon entry (we checked in during daylight). Dark tinting on room window. After turning...

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Helpful?
1Thank PJx2
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, PJx2, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. I'm sorry to hear that you don't like the color scheme of our new rooms. The "dark" picture you posted did, in fact, appear dark as it was obviously taken at night (all of the...

Saint Louis, Missouri
Reviewed 4 weeks ago

My wife and I stayed here this past weekend for one night to celebrate our anniversary. We had a voucher for a free night that I got at a silent auction for a charity. I have to say that due to the renovations and looking at the pictures online the hotel has done very well in upgrading the rooms. Very...

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Helpful?
Thank cruisefanatic69
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, cruisefanatic69, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. As you know, we are currently undergoing our long awaited renovation and we are more than half way done! It's great to hear that you like what we've done! Again, thank you for your feedback...

Reviewed 3 November 2016 via mobile

I stayed at Hotel Lumiere in October for the BOA tournament and had a wonderful time there. The hotel stay went above and beyond on numerous occasions. I also liked that we were able to walk from the hotel to right across the street from the Edward D Jones Dome without having to go outside. I would also want to...

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Helpful?
1Thank Brian C
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Mr. B C, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. Again, thank you for your feedback and we look forward to serving you again in the future!

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 27 October 2016 via mobile

This is by far the worst hotel I've been at in years. Cigarette smell in the rooms, burns on the floor, too many stains to mention. Changed rooms 3 times. Old, musty, dirty, nasty. Do yourself a favor and stay next door at the Four Seasons.

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1Thank A TripAdvisor Member
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, michellesopinion, for taking the time to comment on our facility for a second time.

Bradenton, Florida, United States
Reviewed 26 October 2016 via mobile

They had to move my room 4 times in a 2 night stay so that I could find a room that didn't smell like cigarette smoke. Every room looked like a crime scene - blood stains, dirt, who knows what! If you have NO standards this place is perfect for you.

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Helpful?
Thank michellesopinion
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, michellesopinion, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. As you know, we are currently undergoing our long awaited renovation and we are more than half way done! Again, thank you for your feedback and we look forward to serving you again in the...

Chicago, Illinois
Reviewed 23 September 2016

Well I for one was very disappointing as this is a reworked Embassy suites hotel not at all what I thought and everyone else was disappointed very high daily rate maybe that is cover for the Casino. Seriously stay someplace else. Unless you like an overpriced embassy suites. Rooms are the same as embassy suites. Had no issues with the...

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Thank SemperFi1775
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, SemperFi1775, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. Again, thank you for your feedback and we look forward to serving you again in the future!

Copenhagen, Denmark
Reviewed 19 September 2016

It looks like this hotel used to be very nice, but over the years, it has lost its charm. Now, the carpet is faded, worn out in spots and speckled with cigarette burns. The pool area is mediocre with black spots on the pool floor, a lukewarm hot tub and a slow-to-heat-up sauna. I will say it's a secure hotel....

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Helpful?
Thank Debbieg777
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Debbieg777, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. As you know, we are currently undergoing our long awaited renovation and we are more than half way done! Again, thank you for your feedback and we look forward to serving you again in the...

Saint Louis, Missouri
Reviewed 18 September 2016

I was offered a room in HoteLumiere this past Friday evening as a part of my casino play. After booking the room, I checked these reviews and was terrified of what the night had in store for me and my partner. After arriving at the room, I realized that, yes it could do with some tidying up (all of the...

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Helpful?
Thank Daniel G
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Daniel G, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. Again, thank you for your feedback and we look forward to serving you again in the future!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
HoteLumiere is a 294 all-suite hotel that is seconds from downtown Saint Louis and the famous Gateway Arch. The hotel is connected to the casino at Lumiere Place via sky bridge, features suites outfitted with two flat panel TVs, iPod® docking stations, refreshment centers and amenities from Wolfgang Puck and Gilchrest & Soames. In addition, all signature pillow-top mattresses are dressed with a plush Italian duvet and 100% Egyptian cotton sheets. ... more   less 

Additional Information about HoteLumiere

Address: 999 N 2nd St, Saint Louis, MO 63102-2571
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $148 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HoteLumiere 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Hotelumiere Hotel Saint Louis
Lumiere Place Hotel
Hotel Style:
#4 Casino Hotel in Saint Louis
#4 Spa Hotel in Saint Louis
#14 Luxury Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from HoteLumiere staff and other travellers.
12 questions
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Questions? Get answers from HoteLumiere staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“think embassy suites stay above 4th floor”
 of 5 bubbles SemperFi1775, 22 Sep 2016 | Read review
“Stay on a higher floor if possible, the view at night is amazing!”
 of 5 bubbles tara41482, 14 Sep 2016 | Read review
“The swimming pool looked clean. The casino wasn't bad if you like to gamble. Any two star hotel would be better than this.”
 of 5 bubbles arigney65, 18 Jul 2016 | Read review
“Questionable if there are any good rooms!!!”
  • Outside our door in front of elevator (slaw, stains, odor!!)
  • Stain in front of sofa
  • Who knows what these stains are between beds.
 of 5 bubbles elainek305, 15 Jul 2016 | Read review
“Southern view over the river, of course.”
 of 5 bubbles Tallytraveler34, 14 Jul 2016 | Read review
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