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HoteLumiere

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HoteLumiere
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468 Reviews from our TripAdvisor Community

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Showing 460: English reviews
Saint Louis, Missouri
Reviewed 1 week ago

We received one of the recently renovated rooms, but it didn't look very new. The shower had mold in it, the closet doors were broken and the TV in the bedroom did not work. The lighting in the bathroom was also very low, hard to see anything while taking a shower. We only stayed for one night, if it had...

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Helpful?
Thank Erin424
Teutopolis, Illinois, United States
Reviewed 1 week ago via mobile

They are remodeling this hotel but it needs more than fresh paint and new carpet. We checked in, staff was rude didn't even tell us where our room was located. Got up to our room only to find out their couch is a love seat and hard as a rock. We booked a King suite with our 13 yr old...

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Thank Holly H
Carterville, Illinois
Reviewed 2 weeks ago via mobile

This hotel was horrible. They boast of the millions of dollars in renovations they just did, but they apparently can't afford housekeepers that will actually clean the rooms. All of the rooms are suites and they are a nice size. Ours looked nice upon first glance, but it was filthy. There was still toothpaste and water spots on the sink...

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Thank torigallo12
Reviewed 3 weeks ago via mobile

Wished I could give it a negative rating. Charged a fee for a closed pool and to park a block away. Told if I move anything for more than 30 seconds I am paying for it. Had a view of the underside of a highway. No free breakfast. Could the bathroom be any smaller? Shower head rusty and installed wrong....

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Thank Jonathan M
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Jonathan M, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. The hotel fee includes many things - to include overnight parking (not a block away but at the bottom of our driveway). Many downtown overnight parking charges (alone!) are much higher than our daily...

Carbondale, Illinois
Reviewed 3 weeks ago

The remodeled rooms at the Lumiere are bland and lacked charm. The electrical outlets did not work in the bathroom, the thermostat did not work in the room, and the small sofa was like sitting on bricks, very uncomfortable. I expected much more when they advertised "remodeled" rooms.

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Helpful?
Thank David U
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, David U, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. I'm sorry to hear that you don't like our new rooms. I'm surprised at your comments that our rooms "are bland and lacked charm" as the color palette has been referred to as "bold"...

Eau Claire, Wisconsin
Reviewed 5 weeks ago via mobile

I'll start off by saying that our hotel room was beautiful. The remodeled rooms are very nice and have a modern color palette, comfy beds, and a large step-in shower. A few minor things in the room that could have been better: 1) some plaster or sheet rock compound from the construction was left smeared on the the bathroom counter,...

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Helpful?
Thank Olson13
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Olson13, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. It's great to hear that you like what we've done so far! I know the construction noise can be overwhelming - and that's why we post that information on ALL avenues used to book our...

Tynong, Australia
Reviewed 17 December 2016

Great late night check in after a long days travel from Chicago (sightseeing Route 66). Front desk staff very accommodating. Glass lift has amazing views of colourful foyer. Works being done whilst there, didn't hinder our stay for the night. Received $$ on a card to use at Casino. So of course we visited, used up our $$, had a...

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1Thank Nicole W
Saint Louis, Missouri
Reviewed 8 December 2016

This hotel is under remodeling were they do half then another half Is a nice new refresh ... I prefer the rooms with the walk in shower instead of the tub shower combination. The tub shower combination just does not reflect a change or new feel to me. The staff is ok but not happy looking or helpful they seem...

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Thank FIRSTPICKVALET
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, FIRSTPICKVALET, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. Our renovations are nearly done. The remaining rooms and the pool/fitness center should be completed by mid February. The skywalk is open - it was just closed for 3 days in order to replace all...

Chicago
Reviewed 1 December 2016

Never in my life have I been treated this bad at a hotel! Where do I start! For one...I checked in and there were no issues with the front desk. Only bright spot. Get into my room and it's cold. Turned the heat on and I went to gamble. Come back and it's still cold. The room temperature never went...

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Thank Jason M
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, Jason M, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. I sincerely apologize for the cold room and for Housekeeping coming to your room early. I have shared your comments with our Maintenance and Housekeeping Teams as we can always learn from our guest's...

Reviewed 17 November 2016

The girl who checked us in was friendly. The NEWLY RENOVATED rooms are AWFUL! Dark, dingy and disgusting! NEW theme reminds me of a day care setting with over stimulating bright blue and green color scheme. Heavy, wrinkled drapes were drawn and room was pitch black upon entry (we checked in during daylight). Dark tinting on room window. After turning...

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1Thank PJx2
Eric H, General Manager at HoteLumiere, responded to this review

Thank you, PJx2, for taking the time to comment on our facility. We appreciate all feedback and please know that your comments have been heard. I'm sorry to hear that you don't like the color scheme of our new rooms. The "dark" picture you posted did, in fact, appear dark as it was obviously taken at night (all of the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Meeting Rooms
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
HoteLumiere is a 294 all-suite hotel that is seconds from downtown Saint Louis and the famous Gateway Arch. The hotel is connected to the casino at Lumiere Place via sky bridge, features suites outfitted with two flat panel TVs, iPod® docking stations, refreshment centers and amenities from Wolfgang Puck and Gilchrest & Soames. In addition, all signature pillow-top mattresses are dressed with a plush Italian duvet and 100% Egyptian cotton sheets. ... more   less 

Additional Information about HoteLumiere

Address: 999 N 2nd St, Saint Louis, MO 63102-2571
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $146 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HoteLumiere 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Hotelumiere Hotel Saint Louis
Lumiere Place Hotel
Hotel Style:
#4 Spa Hotel in Saint Louis
#4 Casino Hotel in Saint Louis
#14 Luxury Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from HoteLumiere staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“think embassy suites stay above 4th floor”
 of 5 bubbles SemperFi1775, 22 Sep 2016 | Read review
“Stay on a higher floor if possible, the view at night is amazing!”
 of 5 bubbles tara41482, 14 Sep 2016 | Read review
“The swimming pool looked clean. The casino wasn't bad if you like to gamble. Any two star hotel would be better than this.”
 of 5 bubbles arigney65, 18 Jul 2016 | Read review
“Questionable if there are any good rooms!!!”
  • Outside our door in front of elevator (slaw, stains, odor!!)
  • Stain in front of sofa
  • Who knows what these stains are between beds.
 of 5 bubbles elainek305, 15 Jul 2016 | Read review
“Southern view over the river, of course.”
 of 5 bubbles Tallytraveler34, 14 Jul 2016 | Read review
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