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The Chase Park Plaza

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1,011 Reviews from our TripAdvisor Community

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There are newer reviews for The Chase Park Plaza
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Showing 996: English reviews
1 review
Reviewed 3 weeks ago

Our two-bedroom suite was FANTASTIC-- quiet, clean, and the perfect amount of space. Room service arrived quickly, and the food was better than most room service food I've had in the past. Could not have asked for better accommodations. HOWEVER: All concepts of hospitality were lost on the front desk staff we encountered during our stay. We made multiple phone... More 

Helpful?
Thank Kathryn M
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

I’d like to take this opportunity to extend my heartfelt apologies, on behalf of my staff, for your disappointing experience with us. Please know that your stay does not reflect the high standards that we aim to achieve and your review will be passed along to the rest of my management team. I would like the opportunity to speak with... More 

Lake Mary, Florida
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 weeks ago

I wanted to love this property and at first glance it is impressive....but not much behind the historic facade. Despite a mid-week check in, I had to wait 2-hours to check in to my room. After a long day of travel, I offered to take a lesser priced room just to be able to check in but the front desk... More 

Helpful?
1 Thank SambaJones
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

We appreciate your insights following your recent stay and are disappointed to see that we didn’t live up to our usual high standards on this occasion. Please accept my apologies for any inconveniences you endured with the power outage that occurred during your visit. We are always willing to relocate our guests whenever it’s possible and deeply regret that we... More 

San Diego, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

After almost two years staying here once per month, I'm officially a former guest of the Chase. The wild fluctuation in service and quality from visit to visit at the Chase is unbelievable - from mostly fair to downright incomprehensibly bad. The ONLY quality rooms are in the "Park Side tower" as my experience during a recent stay re-emphasized. A... More 

Helpful?
1 Thank John A
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Thank you for your recent review. Please allow me to extend my sincere apologies, on behalf of my staff, for the inconsistent service that you received throughout your stay. We constantly strive to meet and exceed our guests’ expectations and regret that we missed the mark for you. I will be passing your comments along to the rest of my... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

The Chase Park Plaza is a landmark, and takes you back to a more refined era without breaking the bank. Staff are always friendly, and yes the rooms may looks a little antiquated, but I honestly find that to be very appealing. Modern rooms wouldn't fit the ambiance of this StL institution. The pool in the summertime is fantastic, and... More 

Helpful?
Thank J. Cody S
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

We are overjoyed to learn that we provided you with such a memorable experience. We can’t thank you enough for the kind sentiments that you’ve shared for our staff, ambiance, and unmatched service at the Chase Park Plaza. We hope you will return for another visit with us soon. More 

Davis, California
Level Contributor
65 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

Stayed in this hotel in August of 2016. This is right on the edge of the Forrest Park (Northeast corner), which is where we spent our time - Zoo, museums, etc. There is no public parking (all valet), so I made a circle around the place before I realized this. Traffic is not too bad, so getting in and out... More 

Helpful?
Thank UC1Scooter
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

We're pleased that you enjoyed so many aspects of your visit from your dining experience to our staff! Guest feedback is invaluable to us, and we thank you for sharing your comments. We look forward to welcoming you back to the Chase Park Plaza the next time you are visiting the area! More 

Scarsdale, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

We visit St. Louis regularly and have now hit most of the hotels in the area. Each has their strengths and weaknesses. The Chase Park has great service. The people are really nice - which is especially surprising given how large the hotel is. When we called down for our car, it was almost always there waiting for us (we... More 

Helpful?
Thank Ellen S
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Thank you for sharing what you loved about staying with us at the Chase Park Plaza! Our staff cares about each guest we welcome, and it's our highest priority to ensure their stay is a special one! We appreciate your feedback on the areas that were less favorable to you, and we'll be sure to share your comments with our... More 

Kansas City
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 weeks ago via mobile

We spent a weekend at this beautiful historic hotel when we came in town for a wedding. I've Never seen such a lovely pool in the middle of a city hotel. If you enjoy dipping, don't leave behind your swimsuit. Also don't miss spending some relaxing moments here even if you don't care for the water. Several fantastic places to... More 

Helpful?
1 Thank enjoyinglifenow
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

It is wonderful to learn what you truly loved about your stay and that our professional team's service stood out. We do, however, regret if your evening left you anything less than completely satisfied. We encourage our guests to let us know of any concerns while on-site, so we may assist in creating a better experience. We would love to... More 

Charlotte, North Carolina
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 weeks ago via mobile

The Chase Park Plaza is an iconic hotel with a fantastic location and vintage architecture. Unfortunately, it feels old and the rooms look tired. The rooms are large and spacious, but they look like they need some love and a facelift. That said, the hotel sports its own movie theatre, great restaurants, and you can walk to parks, restaurants, and... More 

Helpful?
Thank Gray D
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Thank you for taking the time to provide feedback on your recent visit. We were glad to hear that you enjoyed our historic movie theater and appreciated our location near Forest Park, great dining, and shopping. We regret, however, if any aspect of your time with us missed the mark. Your feedback is important to us as it allow us... More 

Toronto, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 October 2016

I travel a ton, stay in hotels a ton... And was not impressed with the room of this hotel. For $300 a night, you wouldn't expect depleted rooms with peeling wall paper and stained sheets. I hope not all at rooms are like this, but 630 definitely was.

Helpful?
Thank jaysongaignard
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Thank you for sharing your thoughts. We are very sorry to hear that your accommodations did not impress you. Your feedback is invaluable to us, and our management team will work to ensure that our guest rooms are at their best for future guests. It is our hope that you will return so that we can provide you with an... More 

Orland Park, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2016

My king suite was beautiful and clean. Bed were very comfortable and suite area was clean and comfortable. Our room wasn't ready at 4:00, but the next day I received a note and cookies with a apology with no excuses why our room wasn't ready. Great customer service touch. Employees were friendly and made my 2 nights there wanted more... More 

Helpful?
Thank Sue9112015
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Thank you for sharing such wonderful feedback on your experience here at the Chase Park Plaza. We're happy to know you enjoyed the personal attention and excellent service our team provided as well as our comfortable, well-appointed accommodations. We're thrilled to learn that you'll be back for another visit and we are looking forward to seeing you again! More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
You’ve arrived at The Chase Park Plaza hotel, a vibrant legend accommodating guests in grand style, here in the heart of St. Louis. This stately landmark is home to a celebrated history. Through a recent renovation, that storied past has been lovingly preserved and artfully revitalized, with improvements ranging from décor updates to a five-screen cinema. More than one million square feet of luxurious accommodations await you, including: Impeccable guest suites, five fabulous restaurants, expansive event and meeting facilities, five-screen cinema, outdoor heated pool, first-class spa and fitness facilities, the private residences In addition to premier amenities. The Chase Park Plaza offers you a premier location surrounded by the very best St. Louis has to offer. On your doorstep is the Central West End, one of the city’s most popular dining and entertainment areas. Just across the street you’ll find Forest Park, home to fine museums, a world-renowned zoo and one of the country’s finest public golf courses. As our guest, you’re also just moments away from the Barnes-Jewish Hospital complex, Busch Stadium, Washington University, St. Louis University, the downtown and Clayton business districts and Lambert International Airport. At The Chase Park Plaza you’ll feel truly welcome. In so many ways. ... more   less 

Additional Information about The Chase Park Plaza

Address: 212 N Kings Highway, Saint Louis, MO 63108
Region: United States > Missouri > Saint Louis
Price Range: $173 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Chase Park Plaza 4.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Chase Park Plaza Hotel Saint Louis
Park Plaza Chase
Park Plaza Saint Louis
Saint Louis Park Plaza
Hotel Style:
#3 Spa Hotel in Saint Louis
#11 Luxury Hotel in Saint Louis
#36 Business Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from The Chase Park Plaza staff and other travellers.
8 questions
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Questions? Get answers from The Chase Park Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the club package - it is worth it.”
 of 5 bubbles pbennett684, 26 Nov 2016 | Read review
“Book a room with a view of Forest Park or downtown St. Louis”
 of 5 bubbles 866TaylorB, 8 Nov 2016 | Read review
“Best to stay elsewere”
 of 5 bubbles SambaJones, 6 Nov 2016 | Read review
“Park Side Tower only”
 of 5 bubbles johnaQ7063LM, 5 Nov 2016 | Read review
“Only rooms with balconies are located on the south side.”
 of 5 bubbles UC1Scooter, 1 Nov 2016 | Read review
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