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Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
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1,055 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton St. Louis St. Charles
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Showing 1,055: English reviews
Reviewed 21 May 2016

My husband and I always stay at the Embassy Suites; however, this time it was a huge mistake. There was a scary costume convention going on at the same time we checked in. All we saw were ghosts, zombies, fake blood, etc. It was so weird!! We always had to wait for the elevator because most of the elevators were...

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Helpful?
Thank Sandra G
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am very sorry your experience was not good with the Anime Convention in town. There were over 4500 people that visited our establishment in a matter of three days and made it more crowded than normal. I will speak to the restaurant manager to discuss his staffing practices. Please know that what you experienced during your stay is not...

Seattle,
Reviewed 20 May 2016 via mobile

We arrived in clear sight of the hotel only to be turned around by road closures due to road demolition. There were no clear detour signs and since the road work was new our GPS didn't pick up an alternate route. So we went around a bit for 20 minutes to get to the hotel. After a 5 hour drive...

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Helpful?
Thank krismb2015
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am very sorry the road construction caused such problems. Yes we have been working hard with the city, county and Missouri department o f transportation to do a much better job with the signage however it seems to be taking forever to get results.

Piedmont, United States
Reviewed 20 May 2016

Overall I loved the look and set up of the hotel! Beautiful place, friendly staff, immaculate cleanliness. I highly recommend and have no doubt that I would love to return. This was my first time staying here for a business trip and I absolutely loved every minute of it.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dianna D
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you so much for the kind remarks in regard your stay. We also look forward to seeing you in the future.

Reviewed 20 May 2016

I arrived at the Embassy Suites hotel in St Charles MO at around midnight. I had a confirmed reservation under a state contract. I was attending a conference hosted at the hotel under a block of rooms. I was greeted by the news that "we don't have a room for you - we oversold the hotel." Then the clerk said...

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Helpful?
Thank Mark S
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Please except my apologies for this mishap. This is not the way we do business. Other than what you have written i of course do not know exactly what happened to cause this however i will look into it. We do not of course ever want to send guests to other hotels however it does happen. For your reservation to...

Reviewed 20 May 2016

The room was excellent. The convention center was also very good. The only item preventing this from being a 5 star was the lack of food choices in the hotel. I would highly recommend this hotel/convention center if you are going to have a conference in the St. Louis area.

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Helpful?
Thank Brian J
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for the kind words. We are very proud of our hotel and have a great team to take care of our guests.

Mexico, Missouri
Reviewed 19 May 2016

We stayed here for two nights so I could attend a convention. My wife traveled with me and while I checked into the convention, she inquired about an early check-in. I know this can be a hassle for front desk staff but they were very helpful and cheerful and hotel gods smiled cause there was a perfect room for us...

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Helpful?
Thank MrMoose581
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so pleased that we were able to accommodate your early check in request. We appreciate your business. We will share your comments with the staff.

Mercersburg, Pennsylvania
Reviewed 18 May 2016

This was my second time staying at this embassy and again it exceeded expectations. The service was great, rooms were very clean and quiet. I will definitely stay again next time my business travels take me to the St. Louis area.

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Helpful?
Thank TES-PA
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are pleased to read that you have enjoyed your visits each time you have come to our property. We are excited to have you as a loyal customer. We look forward to serving you again soon.

Nashville, Tennessee
Reviewed 17 May 2016

This Hotel is the friendliest and best kept Hotel. I have never had any issues with this Hotel and have stayed here many times in the past. I recommend anyone traveling to the Saint Louis area to check out the hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 262kentw
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I cant thank you enough for the kind words in regard our hotel and your stay. We are very proud of our hotel and our team members and enjoy the recognition. We look forward to servicing you in the future.

Lansdale, Pennsylvania
Reviewed 17 May 2016

My entire experience was excellent. The staff super super friendly I was there for business and they were on point with every aspect of my stay. The evening reception was a highlight after a long day of work very much appreciated as was the full customized breakfast. The chef at breakfast I think his name was Sean was incredibly courteous...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 557natalien
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am pleased to hear you enjoyed your stay with us on your business trip. Sean is one of many of our shining stars. Thank you for recognizing him. We look forward to having you stay with us in the future.

Reviewed 17 May 2016 via mobile

A friend told me about this hotel. I had to travel to St Peters MO for work and wasn't sure where to stay. This hotel was amazing. When you enter and check in instead of 1 big reception desk, they have 4 small ones with people ready to help you. Checkin took 3 mins. Then we went to our room...

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Helpful?
Thank Josh R
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so pleased to hear you enjoyed your stay and appreciated the Suite you stayed in. We take great pride in our hotel and the team we have ans always love to hear when we exceed our guests expectations. We look forward to seeing you again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Region: United States > Missouri > Saint Charles
Price Range: $223 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton St. Louis St. Charles staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton St. Louis St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fantastic staff!”
 of 5 bubbles Sparkles557, 23 Feb 2017 | Read review
“higher floors have less noise”
 of 5 bubbles LarryJ64, 16 Jan 2017 | Read review
“Get a corner suite if traveling with teens. The extra space was worth it.”
 of 5 bubbles ohchad, 28 Nov 2016 | Read review
“Corner suites are huge and great if you have a group.”
 of 5 bubbles FederalExpress, 14 Oct 2016 | Read review
“Corner suites are huge and worth the extra money.”
 of 5 bubbles Hockeytravel17, 1 Sep 2016 | Read review
5 of 5