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Embassy Suites by Hilton St. Louis St. Charles

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1,006 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton St. Louis St. Charles
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Showing 1,006: English reviews
O'Fallon, Missouri
Reviewed 2 weeks ago

Not friendly , the hotel lets people run around barefoot and in pajamas while eating breakfast, will never stay there again or recommend them . High priced for the value , will stay at the Ameristar Casino

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Helpful?
1Thank Lisa M
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so sorry to read that you had such a negative experience. Our team takes great pride in offering warm, personalized service to our guests so I apologize for any situation you encountered with one of our team members that was not in line with our mission. Guests are not allowed to come into the breakfast area inappropriately dressed...

San Antonio, United States
Reviewed 2 weeks ago

Consistent in excellent service and accommodations. Great breakfast and evening reception. Good parking experience with plenty of spaces. Elevators are fast and quite. Plenty of elbow room in the dining area.

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Helpful?
Thank Eric C
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and saying such kind things about your stay. We look forward to seeing you on future stays!

Kansas City, United States
Reviewed 3 weeks ago

The food and lodging was great as always. What is missing from some hotels is the personality and helpfulness of the staff. Not here everyone was great and Tony the shuttle driver was the best. Thanks for a great stay!

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Helpful?
Thank Brian R
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and especially for noticing our team members. Tony is one of our stars and we thank you for saying so!

Atlanta
Reviewed 3 weeks ago

If you leave even the smallest item behind, the hotel staff will be extremely unhelpful sending you to the chargerback.com website without any explanation how to use it. The website does not seem to be in any way affiliated with the hotel, but you will be asked to file a report and pay $10 shipping fee. You will need to...

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Helpful?
Thank KWAtlanta
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am sincerely sorry to hear you felt we did not give the personal touch on this issue. Without question our staff should have discussed with you any possible options to take to retrieve your possessions. The chargerback program is nation wide throughout the Hilton organization and has proven to be the best tool to guarantee our guest receive their...

Lutz, Florida, United States
Reviewed 3 weeks ago

Hotel is attached to the conference center. Great location and the rooms are extra large. The hotel staff was very friendly and helpful during my stay on a business trip. I would recommend this for business or pleasure. KM

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Helpful?
Thank Kristi282
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us. Sounds like you were here on business. Come back when you have some leisure time, there's a great area of Old St Charles I'm sure you would enjoy.

Northfield
Reviewed 3 weeks ago

I have had the honor of having multiple day business meetings at this Embassy Suites. Excellent experiences Very well staffed and great facilities I always get a good nights sleep here Easy access to Airport

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Helpful?
Thank scottbQ9951WF
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us. I'm pleased to hear you enjoyed your stay.

ofallon, illinois, United States
Reviewed 3 weeks ago

Overall experience was excellent. The staff for the evening cocktail reception and made to order breakfast really hustled and wanted to meet the customer's needs. These staff members were excellent.

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Helpful?
Thank debbiehP6093JV
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and also the kind comments. We love hearing when we meet our guests expectations.

Reviewed 3 weeks ago via mobile

The bartender Reniece was the best bartender we have ever had. The staff was friendly. As an honors member the late check out should be better than what they are offering. To extend our checkout 2 hours they were going to charge $50. That is a bit much.

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Helpful?
Thank Judy W
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

So very pleased to hear you enjoyed your time with us and Reniece met your expectations. Please visit again soon.

Lyon, France
Reviewed 3 weeks ago

A great hotel with good breakfast (for free) and good beds. The gym is a little bit limited but the pool was larer than in most other hôtels, so don't forget to bring your shorts if you like swimming.

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Helpful?
Thank ronsE3071UW
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us at Embassy Suites. It nsounds like you enjoyed the breakfast. We hope to see you in the future.

Saint Louis, Missouri
Reviewed 4 weeks ago

The Embassy Suites in St. Charles is a wonderfully beautiful hotel. Our wedding party and many guests stayed there and everyone was very complimentary of the facilities. Their breakfast buffet was awesome! The staff was also very accommodating (and we were a bit demanding). I would highly recommend this hotel for any occasion.

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Helpful?
Thank Bryan N
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so pleased that you selected our hotel for such a special celebration. Congratulations! Our staff is proud to deliver excellent guest service and will be very excited to hear your feedback. Thank you again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plz, Saint Charles, MO 63303-2153
Region: United States > Missouri > Saint Charles
Price Range: $226 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, HotelsforEveryone, Odigeo, Travelocity, Hotels.com and Priceline so you can book your Embassy Suites by Hilton St. Louis St. Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton St. Louis St. Charles staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton St. Louis St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner suite if traveling with teens. The extra space was worth it.”
 of 5 bubbles ohchad, 28 Nov 2016 | Read review
“Corner suites are huge and great if you have a group.”
 of 5 bubbles FederalExpress, 14 Oct 2016 | Read review
“Corner suites are huge and worth the extra money.”
 of 5 bubbles Hockeytravel17, 1 Sep 2016 | Read review
“High floors gave us great views of the city”
 of 5 bubbles NothappyTravelor, 29 Aug 2016 | Read review
“Don't use this for a shuttle to the concert venue. No longer supplied”
 of 5 bubbles rogersc33, 29 Aug 2016 | Read review
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