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I am so tired of this place not having hot water. They spend hundreds on grass cutting but never no Hot water. They make turn a breaker and it works for thirty mins. this has been going on for some time. Why don't they buy...More
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 11 July 2017
Thank you for taking the time to review your recent stay. Please accept my apology. I am so disappointed that, after extensive repair work one month ago, the boiler issue has returned. Our contractor has already been back to the property and has identified an...More
Trash all over, The WI_Fi didn't work. The hot water is the worst. Had to keep calling the front desk. This happened for three days as I stayed. Most housekeepers were on their phones yelling and Wow it takes them forever to clean rooms. It...More
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 29 May 2017
Thank you for taking the time to review your recent stay. I sincerely apologize for the trash all over, the spotty wi-fi, & the hot water problems. To ensure that a situation like yours doesn't happen again, my team has corrected the hot water problem,...More
I have stayed at several red roses because I have a dog. All rooms are non smoking nbut wreak of stale cigarettes. I sprayed febreeze but nothing could salvage it. There were no towels or soap. Internet was slow and not as many tv stations....More
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 18 April 2017
Than you for taking the time to review your recent stay with us. I sincerely apologize that your room had a bad smoke odor missing guest amenities. To make sure this doesn't happen again I am retraining the housekeeping staff on removing smoke odors from...More
We stayed here because they had truck parking and we have dogs, the front desk was helpful and it all ended there. Trash all over the parking lot, people hanging around outside pretty sure they are living here. Rooms are dirty looked as if had...More
2 Thank Christine B
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 4 April 2017
Thank you for taking the time to review your recent stay. I'm sorry your experience was unsatisfactory. I apologize for the lack of cleanliness in your room. We will redouble our efforts to make every guest's stay here a clean, comfortable one at a great...More
The Red Roof Inn is convenient just off I-70. It has excellent handicap access with parking just outside the door. The path from the car to the door was easily handled by my handicapped wife. It is clean. The TV worked as did the heating...More
1 Thank cgalley
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 20 January 2017
Thank you for taking the time to review your recent stay with us. Please accept our most sincere apologies for housekeeping missing your room one day and the minor items that were overlooked in your room. I have spoken with housekeeping to ensure that rooms...More
USD 54 - USD 77 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Response from Michael C | Reviewed this property |
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they... More
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they will they will do special surgery with the situation for you John or Angela but one of the front desk clerks is very very helpful very nice people