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Wasn't impressed with hotel. while we appreciated them being pet friendly and that is why we went there, they need to do a thorough cleaning of the rooms. It was obvious that pets have been in the room by the smell. The sheets also weren't...More
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 2 days ago
Thank you for taking the time to review your recent stay with us. Please accept our sincere apologies for the cleanliness problems in the room and the coffee presentation. Your comments were reviewed by the staff, and we will redouble our efforts to make sure...More
We stoppedl here for a halfway point. When we got to our room the bed sheets were burned and stained. The lock for the door was broken. The bathroom was filthy. The outlet shocked our son. When we told the front desk they said they...More
Thank melissa H
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 4 days ago
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness of your room, the lock problem, & indifferent attitude of the person on duty is truly regrettable. We are very sorry for your...More
Stayed here last night as a halfway point in a road trip since they allow dogs. It is definitely not 100% smoke free. Our room reeked of cigarettes, and there were cigarette ashes in the bathtub. The room didn’t seem as if it has been...More
The rooms smelled great and was clean upon arrival...everything worked properly and you get plenty of cable channels...No Cartoon Network 😢...but you do get two HBO channels..The staff is super professional and most of them are really nice and welcoming...The real MVP is the manager...More
On the evening of 14-Nov-17 I was traveling east in Missouri on I-70 and was wanting a place to stay. I called some hotels but they were booked. I called this Red Roof Inn and they said they had vacancies. "Excellent!" I thought.
Response from Michael C | Reviewed this property |
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they... More
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they will they will do special surgery with the situation for you John or Angela but one of the front desk clerks is very very helpful very nice people