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We had a wrestling tournament here and decided to make it a weekend. After we left the first day, the room wasn’t cleaned, no trash picked up. The hotel didn’t take cash (we wanted to use it because we had it). Also, the pool was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel St CharlesResponded 5 days ago
Thank you for letting us know about your experience and choosing to stay with us.
I am sorry that the cleanliness of our rooms and condition of our pool didn't meet your standards. Our goal is to deliver exceptional service and comfortable accommodation...More
My husband andI found this hotel very comfortable. The room was clean and bright. The staff was very kind and helpful. It was out of the way a bit but easy access. We were next to housekeeping room but heard nothing.
Great, quiet, hotel close to Craftsman Industries. Can't beat the price, the breakfast is always good and the staff is friendly. Always stay at this hotel when we come to pick up vehicles from Crafstman. It is a 15-20 min drive to the airport, there...More
Clean hotel. Very quiet and peaceful. Close to Main Street but not in the hustle of it all. Only complaint I have is my son said the pool was cold and both mornings our eggs and sausage were cold at breakfast.
I have stayed at this HI Express before. I have found this an enjoyable stay each time. They are nicely located to highway 370 and the business that I visit in St. Charles. Further, they are close to Fountain Lakes Park and St. Charles Soccer...More
Response from ChiefGuru | Reviewed this property |
If you mean the St. Charles Soccer Complex Park, it is roughly 1.5 miles from the HI Express. However, I suspect that you mean the Family Arena at 2002 Arena Pkwy, St Charles, which is about 7 miles away or about 17 minutes... More
If you mean the St. Charles Soccer Complex Park, it is roughly 1.5 miles from the HI Express. However, I suspect that you mean the Family Arena at 2002 Arena Pkwy, St Charles, which is about 7 miles away or about 17 minutes depending on traffic.