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Ameristar Casino Resort Spa St. Charles

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Traveller (205)
Room & Suite (243)
Dining (89)
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Overview
  • Excellent64%
  • Very good20%
  • Average7%
  • Poor3%
  • Terrible6%
Travellers talk about
“sports bar”(30 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (697)
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Traveller rating
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435
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42
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All reviewssunken living roomsports barview of the riverslot machinesan indoor outdoor pooldouble sinkshuge bathroombeautiful roomsitting areamissouri riverbeautiful propertycoffee tableflat screen tvameristar casinohot tubwalk in showermini fridge
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21 - 25 of 694 reviews
Reviewed 26 January 2018 via mobile

They have a great spa with wonderful employees You don’t have to leave the place for food they have several choices to eat at the casino is very big and easy to get around and employees are very friendly and helpful

Thank Kellie S
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 7 February 2018

Kellie, thank you for taking the time to review us. We are thrilled to see your overall experience was great and that you took advantage of our spa and restaurants. We look forward to your next visit!

A TripAdvisor Member
1
Reviewed 25 January 2018 via mobile

The food was disgusting. The staff was pitiful. The casino was so horribly rude we chose not to visit. This is the worst hotel/casino I have stayed in in my 25 years of weekly travel. I suggest closing the doors and starting over. It was...More

Thank A TripAdvisor Member
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 7 February 2018

Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We value your feedback and would like to learn more about your recent...More

Reviewed 24 January 2018

Brought my son here for his birthday. The room was spacious, loved the drop down living room facing the river.The bathroom was huge with double sinks ,large tub and shower. The decor of the hotel area was nice,clean and very modern.Love the free valet parking.

Thank Dwain E
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 7 February 2018

Thank you for choosing Ameristar St. Charles to celebrate your son's birthday. We are thrilled to see you enjoyed your stay with us. Looking forward to having you as a guest again soon. Thank you for the review.

Reviewed 21 January 2018

OK, I get it. Missouri allows smoking in casinos. But they don't REQUIRE it!!! Why can't one Missouri/St. Louis area casino be strong enough to voluntarily go smoke free? Are gambling and smoking vices so closely associated that you can't imagine one without the other?...More

1  Thank Bob D
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 7 February 2018

Thank you for the feedback Bob. Air quality is top of mind for us, as we know many of our guests can be sensitive to the smoke. We will share your comments with our team. Thank you for being our guest.

Reviewed 21 January 2018

Ameristar is a little town in itself. The road literally ends in the Ameristar. The experience of the motel starts as soon as you turn onto Ameristar Blvd. The lobby is beautiful. The staff were very kind and helpful to get us checked in. We...More

Thank penni h
Response from PNKinc, Guest Relations Manager at Ameristar Casino Resort Spa St. CharlesResponded 7 February 2018

Thank you for taking the time to review us. We're so glad you have such a great time and enjoyed the restaurants, shops, and atmosphere. We will pass your feedback regarding the pillows on to our hotel team. Thank you for being out guest. We...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Casino and Gambling
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 149 - USD 356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 149 - USD 356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (205)
Room & Suite (243)
Dining (89)
Pool & Beach (32)
Amenities (84)
Questions & Answers
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Donna M
10 May 2018|
AnswerShow all 4 answers
Response from nikib1964 | Reviewed this property |
The airport is not far at all. You can have front desk call a cab for you. If there's a shuttle I didn't see it but we self parked.
1
Vote
Donna M
10 May 2018|
AnswerShow all 3 answers
Response from Kellie S | Reviewed this property |
No you can have free soda and coffee but no alcoholic drinks you have to pay for that
1
Vote
Stacy M
5 March 2018|
AnswerShow all 4 answers
Response from PNKinc | Property representative |
Hello Stacy, thank you for your interested in Ameristar St. Charles. The pool will be closed May 14th - 18th. The pool should reopen on May 18th in the late afternoon. You can find information regarding pool hours on our... More
0
Votes
Room Tips
"request a river view"
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"I should have requested a room change and hoped for a better mattress."
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"We had a river view, but honestly i bet the pool view would've been nice also"
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"Ask for a even number room. Thats the side the river is on."
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