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Ameristar Casino Resort Spa St. Charles

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Ameristar Casino Resort Spa St. Charles
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609 Reviews from our TripAdvisor Community

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There are newer reviews for Ameristar Casino Resort Spa St. Charles
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Showing 606: English reviews
Warrenton, Missouri
Reviewed 10 November 2015

Always a great place to stay. Restaurants and rooms are awesome. Casino is very large and has a lot of games to offer. Pool and Hot Tub are Excellent!!! Beverly at the front desk was very helpful. This location is close to shopping, movies and many restaurants as well as the historical down town St. Charles main street.

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Helpful?
1Thank kewlsters
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hello - Thank you for your five-star review. We're thrilled to hear that you had such a wonderful visit and enjoyed the restaurants, hotel rooms and hot tub. We're also happy that Beverly provided you with such wonderful customer service and made your experience even more special. We will be sure to share your compliments with our hotel team. Thank...

Reviewed 2 November 2015 via mobile

I love the room with the two separate part. When u walk in the room u have king size bed, then steps u walk down to living room with coach,tv, and view of the lake. Then in the bathroom u have walk in shower, tub and tv which was cool. This is my first time in st.charles,Missouri. And I can...

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Helpful?
1Thank Pooda123
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi - Thank you for sharing your great hotel stay with us. We're so glad to hear that you loved every part of your hotel room and enjoyed the food at our restaurants, especially the carrot cake. Thank you so much for celebrating your birthday with us, and we hope we can host you again soon.

Missouri
Reviewed 31 October 2015

when checking in ask for Debbie or Kristian, both ladies are over the top customer oriented and give you the feeling that they are dealing with an individual and not a a faceless entity as so many people I n customer service, other than that my experience with the casino staff and restaurants has been amazing, the room is plush...

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Helpful?
1Thank Norman C
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi Norman, and thank you for taking the time to share your five-star experience with us. We're happy to hear that Debbie and Kristian were so friendly and helpful, and we'll be sure to share your kind words with their supervisors. We're also thrilled to know that you had a great experience at our restaurants and that you had a...

Reviewed 21 October 2015 via mobile

Love this place... great rooms, awesome staff, and real close to Main ST St Charles. Great place for a mini vaca! Not to mention great turn around on slots! All of the rooms feel like suites and the bathrooms are great. It is a smoking casino but this does not cause problems for me.

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Helpful?
1Thank dunbarm
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hello - Thank you so much for such an amazing review. We're thrilled that you loved your visit to Ameristar, especially your hotel room and bathroom. We look forward to welcoming you back again as our guest. Sincerely, Ameristar St. Charles.

Reviewed 15 October 2015 via mobile

We had a very pleasant visit at this hotel and casino. Needless to say the hotel had shops with plenty of restaurants and bakery. Upon check-in the staff was very nice, reservations were accurate and entryway is impressive. Our hotel room was very clean and had a king size bed, but the bathroom is huge with both a shower and...

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Helpful?
1Thank Doug S
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi Doug, and thank you for sharing your wonderful experience with us. We're very pleased to hear that you loved your hotel room, especially the king-size bed and the bathroom. We're also glad you enjoyed our dining options and that our staff was able to make your experience even better. We look forward to seeing you again soon.

Saint Louis, Missouri
Reviewed 13 October 2015

I love this hotel first the scenery is great both day and night the rooms have walk down living room , the restaurant has such a wide variety of food and desserts salads and the staff is excellent and the valet service is great

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Helpful?
1Thank LOCKMAN27
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hello - Thank you for your five-star review. We're so glad to hear that you loved your visit with us, especially the scenery, and that you enjoyed your experience at our restaurant. We will also be sure to share your kind words about our staff with the appropriate department. Thank you again for your visit, and we look forward to...

Fayetteville, Arkansas
Reviewed 3 October 2015

This is a beautiful property with friendly staff and I felt like I was staying somewhere really posh and luxurious - the pool was over the top crazy and the hot tub was beautiful, BUT... The whole place smells like smoke. If you ask for a smoke-free room, it will still smell like smoke. Yuck. There was a broken glass...

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Helpful?
Thank SolsticeSun
Shayla S, Social Media Specialist at Ameristar Casino Resort Spa St. Charles, responded to this review

Hello and thank you so much for the review. We're pleased to see you found our staff to be friendly and enjoyed the pool area, but we are sorry to see your stay wasn't perfect due to cleanliness. We believe every guest deserves a 5-star stay with us and we apologize you did not get that experience. Please know that...

Elmwood Park, Illinois
Reviewed 28 September 2015

Arrived at 4pm and was told room is ready (and gave us the room #) but not yet checked by housekeeping supervisor-wait would be about 15 min and took our cell phone number. We waited an hour and a half and went back to desk. We were given the same story. We asked the same clerk, Kiara if she could...

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Helpful?
1Thank DND456
Shayla S, Social Media Specialist at Ameristar Casino Resort Spa St. Charles, responded to this review

Thank you very much for your recent visit and for your review. We are troubled to see that your experience wasn't perfect. We apologize for the issues with your check-in experience. We strive to provide the highest level of service to all of our guests. We are passing your message on to our hotel management team. Again, we apologize that...

Goodlettsville, Tennessee
Reviewed 15 September 2015

All rooms are suites. Very nice multi-level room over looking the river. The indoor outdoor pool has speakers under the water and you can actually hear the music. Super nice staff. The restaurants were very clean, and served good food. The casino was clean as well. The only bad review would be the beverage service in the casino. Very, Very,...

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Helpful?
1Thank Jimmy H
Shayla S, Social Media Specialist at Ameristar Casino Resort Spa St. Charles, responded to this review

Hello, thank you so much for sharing the details of your experience. We are thrilled to see you have such a wonderful stay with us. We will be sure to pass the comment about the beverage service on to our team. We hope to see you back here soon!

Washington, Missouri
Reviewed 10 September 2015

The room was large, comfortable, beautiful TV's. The beds were clean and provided a good nights sleep. The phones-did not work, reported this at checkout. The price-twice as much due to Labor Day weekend, but did get free drink coupons. A free breakfast would have been nice. The buffet doesn't start until 10 am so went to the diner instead....

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Helpful?
Thank john d
Shayla S, Social Media Specialist at Ameristar Casino Resort Spa St. Charles, responded to this review

Thank you so much for taking the time to review your stay. We're pleased to see you enjoyed your room overall. We do apologize for the lack of clean towels available. We have passed your experience on to our hotel team. We hope you'll come back to join us soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 

Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Region: United States > Missouri > Saint Charles
Price Range: $193 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles
Hotel Style:
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Resort Spa St. Charles staff and other travellers.
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Questions? Get answers from Ameristar Casino Resort Spa St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely go with the spa suite.”
 of 5 bubbles choatefarms, 20 Mar 2017 | Read review
“River view, watch the city at night and see Lambert flights coming and going.”
 of 5 bubbles blueatari, 23 Feb 2017 | Read review
“Get king suite. Stay higher - Pool on 5th floor. Don't like all the kids running around.”
 of 5 bubbles namickey, 15 Feb 2017 | Read review
“i like the higher rooms because there is a better view of the river or downtown.”
 of 5 bubbles ahbgab, 13 Feb 2017 | Read review
“pick a room up high and facing the river”
 of 5 bubbles Californiagrl75, 30 Jan 2017 | Read review
5 of 5