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Ameristar Casino Resort Spa St. Charles

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Ameristar Casino Resort Spa St. Charles
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572 Reviews from our TripAdvisor Community

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Showing 570: English reviews
Littleton, Colorado
Reviewed yesterday NEW

I was really impressed with the lovely room with a view that was amazing. Needless to say the room was inviting and the beds and bedding were luxurious. The restaurants with in the campus provided a good variety from steaks, to filling Southern fare. I especially loved the Southern friendliness of the wait staff and dealers in the casino. They...

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Helpful?
Thank sally102242
Reviewed 4 days ago NEWvia mobile

I was not impressed at all with the casino staff--there was a definite lack of hospitality. Before we even entered the casino, we encountered rude service. A staff member checking IDs made an unnecessary and rude remark about my fiancé's license photo. Once inside, we wanted to try the slots. Given that it was our first time in a casino,...

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Helpful?
Thank Claire R
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning Claire, thank you for your review and comments. We are sorry to hear that you did not receive the 5-star customer service that we strive to provide to all of our guests. Will you please email us at socialmediaasl@ameristar.com with your contact information and details about your visit?

Nassau, New Providence Island
Reviewed 4 days ago NEW

We really enjoyed the spacious rooms at Ameristar. All of the room are suites with 3 tis. The rooms reminded me of the Venetian in Vegas. They were oversized and comfortable and I really enjoyed the large bathroom and tv. The Spa really surprised me. It had all the amenities you could ask for and also and indoor outdoor heated...

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Helpful?
Thank Jenny0124
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review, we are glad to hear that you enjoyed your stay with us, especially your room and your treatments at the spa along with the pool and spa amenities. We hope to see you back for another visit or spa treatment soon.

Bloomfield Hills, Michigan
Reviewed 2 weeks ago

My only regret is that I had only one night to stay here. Several restaurants, a good sized casino with fairly loose slots, easy access, free parking... The décor was cute and entertaining. Everything was clean and well cared for. My room had three levels with the living room area sunken from the bedroom with a balcony overlooking the river....

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Helpful?
Thank Debbie B
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good evening Debbie, thank you for taking the time to give us a review. We are glad that you had a wonderful stay with us and enjoyed the restaurants, the casino, and your room with its view. We hope to see you back for another stay soon.

Saint Charles, Missouri
Reviewed 2 weeks ago

The ladies at the front desk were so accommodating, the rooms were lovely & clean. We were there for a wedding in the area and there was so much for our group to do for entertainment during down times. Thank you for the lovely weekend!

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Helpful?
Thank kathrynbrines
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are glad that you had a nice stay with us and enjoyed the wedding that you attended. We hope to see you back soon.

London, United Kingdom
Reviewed 2 weeks ago

Spacious, very well made luxurious rooms. You have river view rooms and the view of the river is simply beautiful. Had a very comfortable stay! Was here for a business visit and they also have some conference room facilities which are extremely good as well.

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Helpful?
Thank RekhaRam
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review and comments. We are glad to hear that you enjoyed your stay with us, especially the view and your room. We hope to see you back again soon.

Lee's Summit, Missouri
Reviewed 2 weeks ago

I stay there once a month or so for work. Everybody working has great attitudes. Couple pretty good restaurants. I really like the new Asian one. Brain and Wynter in the sales department make things easy to get a room. My room has always been clean and has good views of the river. Good place to stay and have a...

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Helpful?
Thank nickmR5818JC
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good evening and thank you for your review and comments. We are glad to hear that you enjoy visiting us and that we have a chance to welcome you so often. We are happy that you like our dining options and your rooms. We look forward to seeing you again for another visit.

Reviewed 3 weeks ago via mobile

Went to buffet for my son's 23rd birthday. Planned on gambling a bit. My husband has had 35 dollars stuck in a machine for the last hour. Many machines are flashing for service. I called guest services and they are aware of the problem and are fixing it as quickly as possible. My night of entertainment is my husband keeping...

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1Thank super8col
Reviewed 4 weeks ago via mobile

Rooms were not clean, called housekeeping to re-do and they still didn't vacuum the floor or dust...dust was 2" thick on the curtains and tables....I took a bath and the next day they didn't even clean the bathtub...the headboard of the bed had probably never ever been cleaned.,,will never stay here again!!

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Helpful?
Thank Helen H
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good afternoon Helen, thank you for your review and for your comments. Our team is aware of your experience and hope that you were satisfied with their resolution. Please email us at socialmediaasl@ameristar.com if we can do anything to make your next stay even better.

Reviewed 2 November 2016

room was fantastic. Great place felt very relaxed. Great food late at night too. Plenty of options. Sheets could have been better, but other than that great stay. Quiet room, large bathroom, very nice.

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Helpful?
Thank La Jeana P
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Good morning and thank you for your review. We are glad that you had a nice time with us and that you enjoyed the late night meal options and your hotel room. We will pass along your comments about the sheets and we hope to see you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 

Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Blvd, Saint Charles, MO 63301-3500
Region: United States > Missouri > Saint Charles
Price Range: $229 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles
Hotel Style:
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Resort Spa St. Charles staff and other travellers.
16 questions
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wlfd,ct
over a year ago
Evansville, Indiana
over a year ago
Fort Myers, Florida

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Questions? Get answers from Ameristar Casino Resort Spa St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top level for great views facing the river. The oyster bar is to die for!”
 of 5 bubbles kathrynbrines, 21 Nov 2016 | Read review
“River View rooms”
 of 5 bubbles RekhaRam, 21 Nov 2016 | Read review
“river front very nice”
 of 5 bubbles , 1 Nov 2016 | Read review
“This is the best place to stay for your money. It has all the amenities and attractions for the perfect family get-a-way.”
 of 5 bubbles go4it2013, 1 Nov 2016 | Read review
“Rooms are quiet.”
 of 5 bubbles 55joanno, 31 Oct 2016 | Read review
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