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Homewood Suites St. Louis - Galleria

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Homewood Suites St. Louis - Galleria
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626 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites St. Louis - Galleria
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Showing 619: English reviews
Lake Elmo, Minnesota
Reviewed 4 October 2016

Amenities were very nice...social hour with wine and snacks, full buffet breakfast, very helpful staff at front desk, always greeted by housekeeping with genuine smile and greeting clean and generous size room. Glad we selected this hotel pretty nice shopping across the street also!

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Helpful?
Thank lavenderlady089
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

We're glad you selected our property as well! We love to exceed our guests expectations. Thanks for the kind words, I will be sure to share them with the team. We look forward to your return.

Leuven, Belgium
Reviewed 2 October 2016

Blanket and bed sheet are super dirty. I have never seen a hotel with that dirty sheet. There is one "yellow" stain on the back of the sheet. It was ready disgusting. Plus, the room is at 2nd floor where the high way was running next to the window, Arrive in the late afternoon and there is no one at...

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Helpful?
Thank yyhsu
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello, I want to say thank you for your review. We appreciate hearing from all of our guests. I cannot apologize enough. It is obvious that myself and my staff have let you down. I'm going to look further into your stay. Thanks again and we hope you'll give us another opportunity to take care of you.

chicago, il
Reviewed 2 October 2016

We were put in a room overlooking 170 even though I requested a room away from the highway both with my reservation thru Travelocity and when I checked in. The response at the front desk was "you can upgrade." I talked to a number of other guests at breakfast who also said the highway noise was too much. The free...

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Helpful?
Thank travelmore4fun
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello travelmore4fun, Thank you for your detailed review. We have a hundred and fifty-eight rooms throughout our beautiful hotel. We have some guests that prefer to be on the Galleria side and some that prefer to be on the highway side. I am sorry that your stay was less than satisfactory. We hope you'll give us another try.

San Jose, California
Reviewed 2 October 2016

I was put into a room on the second floor right next to the elevator, even though I requested away-from-elevator room. The room was also facing to the freeway. When heavy cars passing by, the lights were shaking. The whole evening is super noisy, impossible to sleep. When I asked for exchange the room, the receptionist said all room were...

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Helpful?
Thank 616taaazz
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello, I'm very sorry that we were booked up and the room that you requested for your stay was sold out. We hope you'll give us another try. Thank you for your review.

Warsaw, United States
Reviewed 27 September 2016

This hotel was able to maintain extreme quiet throughout our stay--lack of mechanical noises, lack of bumping and noise from employees and their carts, etc. Breakfast was excellent and I witnessed the staff prepare a meat-free meal for three Navy men that were staying there. The staff actually solicited for special requests, they didn't have to be 'hunted down.'

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Helpful?
Thank Roy C
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Thanks for noticing how much we care about our guests Roy! We really appreciate it. Can't wait to see you back Home soon.

Monroe, Wisconsin
Reviewed 26 September 2016

Our suite, the gym, and the breakfast were all excellent. The check in process was almost an hour's worth of painful, and we evacuated the hotel repeatedly, in the rain, for fire alarm 'issues'. For the most part, staff were polite; however, they were not proactive, not guest centered, and appeared to be truly clueless at running a hotel.... Especially...

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Helpful?
Thank 127kelly
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hello 127kelly, Thank you for taking the time to share your experience about your recent stay at our hotel. As I am sure you can understand we take our fire alarms very seriously and are dedicated to the safety of our guests. I cannot apologize enough for the disturbance, as well as the apparent way the situation was handled by...

Reviewed 23 September 2016

I travel for work so tend to feel a bit road-weary and jaded at times. The staff here are truly exceptional in terms of being sincerely welcoming and accommodating without being obnoxious or fake. The hotel is located b/t a huge mall and a highway. My room on the 4th floor was directly adjacent to the highway access ramp so...

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Helpful?
Thank T895FXjamiem
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hi there T895FXjamiem Wow! I can't thank you enough for this amazing and thourough review of yoruyr stay with us. It was wonderful to really get to "get inside" your stay with you. If I hadn't stayed or seen this hotel before you truly painted a picture of it. I appreciate it very much. We can't wait to welcome you...

Belleville
Reviewed 21 September 2016

The hotel staff was EXCELLENT. The happy hour or evening social was great. From the time of check-in until the time of check-out the Front Desk staff along with the General Manager and Housekeeping Supervisor were all so helpful. Thanks for the experience, you don't find service like this everywhere.

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Helpful?
Thank LaKeitaG
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hi there LaKeitaG! Yeah! We are so glad you enjoyed your stay with us. Can't wait to welcome you home again. Lori S

Terre Haute, Indiana
Reviewed 20 September 2016

Ts was my first stay at a Homewood Suites. The room was great. Very roomy and comfortable. Very friendly staff, greeted with smiles from everyone. This was close to the venues we were attending, and getting around was easy. Nice amenities, as well.

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Helpful?
Thank Connie F
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

HI Ms. Connie F, Thank you for choosing our hotel for your visit. We love to hear from our guests. Safe travels. Lori S

Reviewed 16 September 2016

Hotel is generally well maintained, but my room AC thermostat didn't work, carpet had holes and one could see hotel carpets need replacement. Staff was very friendly and helpful. Free shuttle to nearby places was a real convenience. Be sure to request quiet side of hotel away from the freeway. Pricey for what you get--but probably average these days.

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Helpful?
Thank 10ivank
Lori S, General Manager at Homewood Suites St. Louis - Galleria, responded to this review

Hi 10ivank, I hope you received my personal email to you in regards to your stay. We always want to make our guests happy. We look forward to your return visit. Lori S

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
A home away from home for business, shopping and exploring St. Louis Centrally located with easy access to Lambert-St. Louis International Airport (STL) and downtown St. Louis, the Homewood Suites by Hilton® St. Louis – Galleria hotel puts you in a great place to make the most of your stay. In the heart of Clayton’s business district you can make this all-suite hotel your home for a few days or a few months. With the St. Louis Galleria Shopping Center only yards away you can shop as much as you’d like. Keep active on the road with a workout in the 1,400 sq. ft. fitness center, have a swim in the indoor pool or soak in the whirlpool. Complimentary Wi-Fi lets you surf the web or get some work done from the comfort of your spacious Richmond Heights hotel suite. Start every day off in style with a full hot breakfast. Take the hassle out of the end of the day when you come home to our complimentary evening social*, available every evening Monday through Thursday. This St. Louis extended stay hotel’s meeting room is the perfect venue for your intimate St. Louis meeting or celebration. *Local and state laws apply ... more   less 

Additional Information about Homewood Suites St. Louis - Galleria

Address: 8040 Clayton Rd, Richmond Heights, Saint Louis, MO 63117-1102
Region: United States > Missouri > Saint Louis > Richmond Heights
Price Range: $195 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites St. Louis - Galleria 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Homewood Suites St. Louis - Galleria Hotel Richmond Heights
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites St. Louis - Galleria staff and other travellers.
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chicago
Wadley, Alabama
over a year ago
West Plains, Missouri

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Questions? Get answers from Homewood Suites St. Louis - Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are going to stay here make sure you get a room away from I-170 and bring ear plugs.”
 of 5 bubbles travelmore4fun, 1 Oct 2016 | Read review
“Ask for the mall side, if not available, bring earplugs.”
 of 5 bubbles T895FXjamiem, 23 Sep 2016 | Read review
“Ask for a room on the car park side, it will be quieter”
 of 5 bubbles kohkoh, 22 Aug 2016 | Read review
“Hotel staff friendly if you need to drop off your luggage prior to actually getting into your room.”
 of 5 bubbles briancarlj, 31 Jul 2016 | Read review
“Rooms on highway side are noisier”
 of 5 bubbles Taketimer, 25 May 2016 | Read review
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