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I could not caution anyone enough against this hotel. It is not what they have advertised in pictures AT ALL. Upon check in I had to wait about 15 minutes for someone to come to check me in, the person then showed up out of nowhere after I rang the bell on the front desk and front door multiple times. The pool is green, the grounds of the hotel are overgrown and again not what they have in the pictures. When I arrived the building looked abandoned. The spa isn’t available anymore I was told, so why is it listed on their own website. If I knew what type of property I was booking prior to arrival I wouldn’t have confirmed my Booking however the pictures they have posted on booking platforms and their website are false. Upon entering the room I found stains in the pillows, the toilet seat was dirty, hair on the floor from previous guests, moist wallpaper peeling off the walls. I felt uncomfortable and unsafe as a single Woman to be there. I was assigned room 22. The AC did not work. I booked through Agoda, contacted them to let them know the issues and they informed me they were unable to reach the hotel which was the same issue I had when I arrived and tried calling both their WhatsApp number and number listed on a business card at the front desk. I did this because ringing the bells to try and find the person to check me in wasn’t working. I went to the front desk after I checked in and let the employee know I was uncomfortable and the hotel does not match their own website or listing on Agoda and other booking platforms, they responded I’m sorry you feel that way can we do anything? They never offered me another room or solution. Honestly there isn’t a solution other than them being honest about the actual condition of the hotel. They are refusing to refund me my reservation. I drove over 4 hours from Braga to get there. At 7:40pm I booked and Air B and B and drove back 1 and a half hours to Lisbon because now I was unable to find accommodation nearby at that time. I work in hospitality and this is false advertising and poor customer service. They know their current state of the hotel doesn’t match their website that features pictures of cabanas by the pool, a serene spa, beautiful terrace, a nice restaurant which is all not truly how it looks. I will make sure travelers know exactly what they are getting. I feel cheated and deceived and I am a world traveler but being shown something that is not what it truly is, that’s fraud.
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Date of stay: August 2024
Value
Rooms
Cleanliness
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Large balcony with nice view of the mines Functional swimming pool
Cons:
No mini fridge or mini bar No coffee machine in the room The terrace has not been cleaned for a while. The lack of professionalism of the staff. We feel that there is a lack of staff. The Pension restaurant open at will. SPA not in working order. I don’t find it worthy of a 4*
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Automatically translated
Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A nightmare. I will start with the worst of this hotel... they say it has 4 stars, but it is completely unrealistic at this time, not even a 1* hostel. It's really bad. There is only one or two people in the entire hotel to do the reception cleaning , breakfast and dinner, these same live inside the hotel where the children are on the sofas of the common spaces and their clothes extended in a stand at the door of our suite (which had an entrance on the street). These people who have no education or notion of what a hotel is... nor poor guilt, but a disinterest of such a size of the management of this hotel that can not be categorized as such today. After the reservation was made for drinking months I requested the crib, and on arrival they said that they were still going to arrange, and then finally they had no crib and could do nothing else. At this time we just didn't leave because we didn't have anywhere else to sleep... the only restaurant nearby was closed so we risked dinner in the hotel restaurant. There is no one, empty tables, not put for refreshment, the lady of the reception to do the service of both dinner and breakfast. We ordered a steak on the stone, I can't describe with words how bad it was. It was not edible, there was a steak completely strawed, on a cold stone.... I did not realize this concept of steak on stone. Until I tried to eat the steak, it didn't... it looked like plasticine straw, horrible. And they were charging 20€ for this tiny, hard steak. Ridiculous. We got up and went to dinner elsewhere because we had the children hungry without being able to eat the meal they served us. The lady doesn't know how to solve these problems. She just says, "Well, I'm sorry." After breakfast that costs 10€ per person...there is bread, butter and cheese. The worst-looking measured eggs I've ever seen. Anyway... an amateur situation of the worst I've ever experienced so far.
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Automatically translated
Date of stay: July 2024Trip type: Travelled with family
Room Tip:Prefiram pousadas de 1* , são melhores que isto.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terrible customer service/reception. Invasion of privacy by giving the key to strangers without consulting or informing the customer. Parking is not private, non-customers enter without control. Any car is not safe.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terrible service and service: people without qualifications and without presentation to be at the reception of a hotel. Zero customer service! We arrived around 12pm and they only gave us the room at 4pm because it was the local rules even when the room was already free, this kind of attitude is ridiculous and a shame! I was not even informed at the time of booking the check in time. Terrible breakfast: the bread was frozen and another was from the previous day, terrible croissants, juice from the packet, ham was 3 cm thick, everything with a careless presentation.
In short, a beautiful hotel with a well-kept space, in a very beautiful and peaceful area, but nothing like 4 stars! I don't recommend it and I'm sorry not to go back!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Não escolher de todo este local
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A 4-star hotel has nothing, a weekend where only the pool saved the stay, even so it was dirty, cloudy, a bit greenish. Large but poorly used bedroom area, no air conditioning, reasonable breakfast and restaurant. Sloppy service. I don't intend to go back.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It could be good but not... The outdoor space is beautiful, spacious and clean. Good with the room, but the service is terrible. Pure amateurism. Young kids who don't know what they're doing. Certainly the owners don't want to pay properly or don't understand anything about what they are doing. The pool bar is nothing suitable for a day at the pool. The 4 young employees there are very weak. 4 don't make 1 good! They have no idea what that job is. One afternoon, the owners' children and one of the employees had a real “chavascal” in the pool. Jumping, shouting and swearing as if they were at home with their friends. Getting into the pool became an adventure. Terrible behavior and the parents were there and said nothing. At dinner, the food was good, but the service was once again amateurish. I waited 10 minutes for the bill after initially being obligingly ignored by the girl who was serving. I do not recommend! I'm not even talking about the careless attire. 4 stars for this hotel is clearly exaggerated!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Não vão! Escolham outro!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$113 - AU$122 (Based on Average Rates for a Standard Room)
LOCATION
PortugalAlentejoSetubal DistrictMinas do Lousal
NUMBER OF ROOMS
10
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