Cumberland Resort & Spa
100 Taylors Road, Burnt Pine, Norfolk Island 2899 Australia
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About
#2 of 7 lodges in Norfolk Island
Location
Cleanliness
Service
Value
4 STAR AFFORDABLE LUXURY, SPA INDULGENCE RESORT. WHY NOT PAMPER YOURSELF?Free Rental Car (excl. insurance), Personal Return Airport Transfers, Town Tour, Breakfast Starters (incl. eggs, bread loaf, juice, milk, condiments). Relax and put balance back into your life at this intimate boutique resort set in tropical gardens. Centrally located, there are 1-, 2-, 3-, 4- & even 5-bedroom options - every exec bedroom has en-suite bathroom with spa bath or massage spa shower, or both. Enjoy a week of indulging.Soak in the hydrotherapy heated swim spa, de-tox in the infra red Sauna or take in a few hours of massage and body treatments at the day spa. Stroll a few minutes to trendy cafes, restaurants and shops. With your free rental car you can explore the island at will. Then, come home to Cumberland and just chill out on your private spacious, sunny verandah. Utilize the onsite friendly managers with their local knowledge, book a tour or spa treatment.Property Features: Heated Swim Spa, sauna, day spa, tour desk, wireless internet, DVD movie library, snorkel gear/beach towels, guest laundry, central location, en-suite massage showers & spa baths, satellite TV, Free Wi-Fi throughout the resort, tennis (nearby).Room Features: Fully equipped kitchens, king beds, LCD/LED TV, DVD/CD/iPod docks, modern en-suite spa bathrooms, private BBQ's, picnic sets, snorkel gear, wireless internet and all the modern features you have come to expect.Heated Swim Spa Sauna.Onsite Day Spa Massage,Tour Desk Fulltime Reception, Free Wi-Fi, DVD movies (450+) Library, Games Snorkel Gear Guest Laundry Central Location, Foxtel satellite TV (57+ channels), Tennis (nearby).En-suite Massage Showers,Spa Baths Beach towels & Chairs Room Features: Fully equipped stainless steel kitchens, king beds, LCD/LED TV, DVD/CD/iPod docks, modern en-suite spa bathrooms, private BBQ's, Waterfalls, Picnic Sets.Also, indulge with the White House, where leisure meets luxury.Located in the prestigious Buck's Point area, this Presidential, five-bedroom hillside ocean view spa villa is for your Exclusive Indulgence - no other guests or neighbours. Enjoy absolute luxury and total privacy with breathtaking 180 degree panoramic ocean views from all rooms & massive wrap-around verandahs. Includes your own Turkish Sauna, separate Finnish sauna, outdoor jacuzzi/spa, indoor spa bath, skydeck, 8-seater mini-van, and private 8-acre bush walk.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Coffee shop
Bicycle rental
Bowling
Books, DVDs, music for children
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Complimentary tea
Game room
Hiking
Horseback riding
Mini golf
Squash
Archery offsite
Fishing
Patio
Free airport transportation
Airport transportation
Car hire
Spa
Body wrap
Facial treatments
Full body massage
Head massage
Massage
Neck massage
Steam room
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Bathrobes
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
iPod docking station
Electric blanket
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish, Dutch
Location
71Somewhat walkable
Grade: 71 out of 100
11Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
100 Taylors Road, Burnt Pine, Norfolk Island 2899 Australia
Getting there
Rental CarsSee all Burnt Pine car hire
334Reviews5Q+A99Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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The resort is inviting, comfortable + clean and the feeling of welcome is ever present. The absolute "icing on the cake" is Tima, the resort manager, who went above and beyond to ensure that your stay was wonderful.
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were very disappointed in this accommodation as it is nothing like it promotes itself as. The good points: Tima was great and helpful host. Bed and linen comfortable. Breakfast starter pack was thoughtful. The whole "resort" needs maintenance. There are no spa facilities and haven't been for several years I believe, yet it is still advertised as available. An updated website would have been useful so not to raise expectations. The heated pool is in a delipidated courtyard and unappealing surrounds. It is a requirement that the user remove and replace the pool cover which we found to be a 2 person job. None of public areas were appealing and a few garden beds were interspersed with what is essential a big carpork. I was most disappointed with the fact that there was no view from back door, front door or window only fences and driveways. On an island with such beautiful vistas we would have booked elsewhere if we had known the reality. The ancient gas heater did not work. No fresh linen change but offered clean towels mid stay.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 27 June 2023
We are sorry that you were disappointed with your stay. However, we thank you for your valuable feedback. By the way, we offer an excellent spa service including the sauna and heated pool, and spa baths. Perhaps there may be some confusion with another entity.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at the Cumberland Resort for a week. On arrival we thought that the resort looked a bit run down, but we were reassured by the warmth of the welcome and our accommodation was newly refurbished and spotless. Our package included the supply of a car and although it was fairly old, like the vast majority of vehicles on Norfolk Island, it did the job very well. Cumberland Resort is self catering, but all the essentials were supplied in a starter kit, and could be topped up by guests as needed. The resort is located at the far end of Burnt Pine, coming from the airport, but is only a short walk to the shops, restaurants etc. It is very handy for tours, sight seeing etc. The resort would be very appealing to families or friends holidaying together, with a variety of accommodation, a good size pool and of course spa facilities. However the big draw are the friendly and helpful staff who go out their way to assist visitors. …
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 28 May 2023
Thank you very much for taking the time to provide feedback. We always appreciate this, so we can make sure we are meeting our guests' expectations, and make any improvements. We are pleased that you enjoyed the convenient location in the Golden Mile of Burnt Pine, the facilities such as heated pool and spa, and most of all the friendly and helpful staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently two couples and a friend travelled from WA to Norfolk Island and stayed there for 8 days. Our accommodation was at Cumberland Resort and Spa were we booked two adjoining units which had 3 bedrooms and three ensuites, ideal for personal privacy. The units were immaculate and had all things ne essary for us to do what we needed to without eating out all the time. The beds were beautiful and comfortable and the lined top quality. The units are set in lovely gardens and quiet surroundings just a short walk walking distance to town. There are outside undercover areas ideal for relaxing in the fresh Norfolk air with electric jugs, cups and utensils if you want to sit outside. Tima and Rael were in charge and they were wonderful and very helpful especially with Technology which gets the better of the older generation. Having done quite a lot of travelling we would highly recommend Cumberland and would highly recommend them for your stay on the beautiful island with friendly, lovely residents.…
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Everything great, well worth the cost and the long distance to travel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 28 May 2023
Thank you for the wonderful review. We are so pleased to hear how much you enjoyed your stay, including the convenient location to the shops and cafes, the resort facilities as well as the room amenities.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A lovely place to stay! I went with my mum and sister. We stayed at The Cumberland for four nights and had 2 units that were interconnecting. Each room had its own ensuite which was wonderful. It seems like it has been recently renovated as everything was very clean and modern. Comfortable lounge and kitchen with everything you could need. Tima was a lovely host with a warm smile. Nothing was too much trouble at all. She looked after us so well and there was even a fresh loaf of bread and eggs in the fridge for us! The beds are sooooo comfortable too! Within walking distance to town. You can also hire a car from them as well. Could not fault The Cumberland at all!
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 28 May 2023
We really appreciate the great feedback. It is wonderful to hear how much you enjoyed the comfortable beds, and the facilities, and the location in town. It is heartening to hear how much you enjoyed the little touches like the breakfast provisions, and the friendly service. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I booked this on the basis of a swim spa and on-site massage. Managers first words were the day spa was closed. This should have been told at time of booking! My impression was it had been closed for a while. No reason was given. The swim spa did not look like the picture on the brochure: Decking needed re painting, tropical plants dead or non existent in wall planters, spa jet buttons were mouldy. Pool was covered with a tatty tarp that guests were told to roll up and back. I couldn't do it on my own and don't think that is the guest's job. Worse still on our last swim the pool was green, clearly not been maintained with chemicals. We did not go in. If I had seen up to date photos of the pool I would have booked a place with an on-site Cafe instead. Room was functional and fine but not 4 stars. 1000 thread sheets ? Microfibre I think. Bathroom had cracks around bath....not a sumptuous feel. Old rusty looking heater, rusty handles in kitchen. Bed was comfy. Possibly this was an older room...if so, charge less! Resort it is not. Cars are the major view in the middle, has some nice gardens although our tin fence blocked them from view Manager and owner friendly and helpful, car good, breakfast starters appreciated but paying TOP prices I expected more. Don't book if day spa and pool are important!…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 28 May 2023
We are disappointed that we failed to meet your expectations. However, we are grateful for the feedback so that we can prioritise improvements, which we take seriously. Guest reviews are very helpful in this regard. Thank you for the valuable feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 2 nights and found it quite comfortable. It wasn't quite what I was expecting - to my mind it's not a resort, but it had everything we needed. The staff were lovely and Timo was exceptional - so helpful and efficient. A car was included with our stay, we just had to pay a little for insurance, and that was really great. While we were there we had a visit from Cyclone Gabrielle. The staff provided us with information and kept us well informed as to what was happening and what we needed to do. There were free DVDs available for us to watch and we managed to watch four - we had to spend a whole day inside sheltering from the storm, so those DVDs helped take our mind off the noise of the storm. It was a bit scary but our accomodation was very sturdy. No casualties except a lot of avocados that came off the tree!…
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Date of stay: February 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 16 Feb 2023
Thank you for your lovely 4 star review. We are pleased that you enjoyed our friendly service and resort facilities, as well as the convenience of the allocated rental car. Please come back for longer next time as Norfolk Island offers such a wonderful, unique and special experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wrote a review yesterday that I posted and am unable to edit. In fairness to Management/owner I did not point out some positive facts. Issues we had and reported were attended to promptly & efficiently. The bed was very very comfortable. The unit had everything in it we needed. The BBQ was very clean. One of our biggest issue was miscommunication from Cumberland when we booked regarding their car availability for $34 a day and that every unit has a car provided. Had we have known this we would not have hired a car externally. Airport pick up to Cumberland said “for a small fee”, so we picked up our externally hired car a day early on arrival from the airport. We were told afterwards that it is a “free” pick up. Hope this clarifies some positives it was not all gloom and doom and we thoroughly enjoyed our time on Norfolk. Suzanne F…
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We chose this accommodation to stay, celebrating our 50th Wedding anniversary based on the marketed photos…well, judging from those photos the unit we were given was very sub standard, so disappointing, It was expensive to us. I will not go fully into the issues and problems. On the up side the features that are promoted are all there. Communication was very poor. Would we ever stay here again.. NO. Would we return to Norfolk Island YES. We did check out alternate accommodation for our next visit. Loved Norfolk and the lovely friendly people we met, a beautiful place to visit.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Yes…read all reviews before you book your accommodation & take note of owner/manager’s...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 15 Feb 2023
We are disappointed that we did not meet the guest's expectations on this occasion. Our communications are considered excellent, starting with detailed information before arrival, and fulltime onsite reception during the stay. Despite clear written communication to the guest before arrival that a Cumberland rental car is allocated with every booking, they mistakenly assumed (without checking with us) that we only had one or two rental cars, and so they rented an expensive rental car from another company. We have a whole fleet of rental cars (more cars than we ever need), and have never been short of any rental cars. It is just another amenity that we offer to every guest as a convenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friends and I recently spent a wonderful 12 days here. Rayle, Timo and staff couldn't have been more friendly and helpful. 2 bedroom apartment was well maintained with a great kitchen. Thanks for a great stay.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rael Donde, Owner at Cumberland Resort & Spa
Responded 21 Jan 2023
Thank you for your lovely feedback. It was an absolute pleasure to accommodate you. We wish you safe travels in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 143 - USD 215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cumberland hotel burnt pine
LOCATION
AustraliaNorfolk IslandBurnt Pine
NUMBER OF ROOMS
10
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Claim Your ListingCUMBERLAND RESORT & SPA (AU$214): 2023 Prices & Reviews (Burnt Pine) - Photos of Lodge - Tripadvisor
Frequently Asked Questions about Cumberland Resort & Spa
Which popular attractions are close to Cumberland Resort & Spa?
Nearby attractions include Reflections of Norfolk Island (0.4 km), Diamonds Exclusive (0.4 km), and MiniBar (0.4 km).
What are some of the property amenities at Cumberland Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and a spa.
Which room amenities are available at Cumberland Resort & Spa?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Cumberland Resort & Spa?
Guests can enjoy barbeque facilities and complimentary tea during their stay.
Is parking available at Cumberland Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Cumberland Resort & Spa?
Conveniently located restaurants include The Olive Cafe, Cafe Tempo, and Castaway Restaurant and Bar.
Are there opportunities to exercise at Cumberland Resort & Spa?
Yes, guests have access to a pool and a sauna during their stay.
Does Cumberland Resort & Spa have airport transportation?
Yes, Cumberland Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Cumberland Resort & Spa located near the city centre?
Yes, it is 1.0 km away from the centre of Norfolk Island.
Are any cleaning services offered at Cumberland Resort & Spa?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Cumberland Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and Dutch.