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Castaway Norfolk Island

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Castaway Norfolk Island
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70 Reviews from our TripAdvisor Community

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Showing 70: English reviews
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Baulkham Hills, Australia
Reviewed today NEWvia mobile

Picked up at the airport, arrived at the hotel to be greeted with a smile. Our room was clean and spacious with a newly renovated bathroom. Great location, short walk to all the town amenities. The owners and all staff made our visit most enjoyable. We will be returning!

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Thank U1478TZdavidb
Chiang Mai, Thailand
Reviewed 2 days ago NEWvia mobile

Thanks to Sarah, Tony, Shea and Heidi we had a wonderful week at Castaways. Close to everything in town. Car waiting on arrival was great. Fish fry, progressive dinner and other outings put together as a package by Norfolk Select was wonderful. Friendly service by all Castaway staff. Nice restaurant and bar on premises. Thank you for a great week....

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Thank chrissy1000
Watsons Bay, Australia
Reviewed 5 days ago NEW

We ate at the restaurant and enjoyed the open layout, not noisy and the deck is excellent. Service was friendly and staff stopped by to check whether we wanted more drinks. We ate T bone steaks which were fair, but the accompanying mushrooms were superb. An entree of Panko coated asparagus spears hit the taste spot very well. Top marks...

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Helpful?
Thank Roger B
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Thank you for your review and visiting our Restaurant. Our lovely deck is a new addition and its given a relaxed atmosphere where people can sit and enjoy afternoon drinks and dinner. Thank you also for praising our staff - i will be sure to let them know. We are very proud of the service we provide to our guests....

Roma, Australia
Reviewed 5 days ago NEWvia mobile

Our second stay at Castaways- first time was 7 days and this time was 14 - still not long enough!! Arrived and Sarah welcomed us like family. Such a wonderful venue- relaxed, beautifully renovated ('our' bathroom had been renovated and a new lounge installed since our last visit) - honestly felt like visiting family/friends after being away for a while....

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Thank BJ4455
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Dear Barb and Mark - Thank you again for your review - 14 days wasn't long enough. you are welcome to stay anytime! So pleased you liked your usual room and the bar and restaurant. hope to see you again soon. Thank you again. Regards Sarah and Tony

Reviewed 1 week ago

We were picked up at the airport and arrived to a warm welcome. Our hire car was in the car park out front and the room was clean, functional, spacious and very comfortable. The staff were the friendliest and so helpful. The location meant you could walk to the main shopping and eating areas if you wanted and yet it...

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Helpful?
Thank Ellen J
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Dear Ellen Thank you for your review we are so pleased you had the best week! Im Glad our staff made your stay enjoyable. We love the location too - its great being right in town hopefully we see you on our little island again in the future. Thank you again for your lovely comments. Regards Sarah and Tony

Tweed Heads, Australia
Reviewed 1 week ago

The friendliness of Sarah,Tony and staff needs the first mention, and having live in owners/managers is a big asset to any accomodation house. After staying in several accommodations on Norfolk Island we found Castaway the best thus far! The rooms were clean and spacious and well designed. I would like to make particular mention of the bathroom which was excellent...

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Thank lexiefay
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Hi Reno and Lexie Thank you so much for leaving a review - we really enjoyed your company and thank you for staying with us. Im glad you liked your room - we have been working to ensure the rooms are lovely and modern for our guests comfort. Glad you liked the pizzas - they are very popular on Friday...

Brisbane, Australia
Reviewed 1 week ago

We highly recommend this hotel for your visit to Norfolk Island. The room was clean and recently fully refurbished with a new bathroom. A small veranda overlooked the lawns and gardens - ideal for lunch or a drink before dinner. Sarah could not do enough for her guests. All the staff were cordial and made staying there a delight. Breakfast...

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Helpful?
Thank mikeandjane95
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Dear Mike and Jane thank you for your lovely comments. We are so pleased you enjoyed your stay at the Castaway. Im glad you enjoyed our staff and the meals you had at the hotel. I will be sure to let them know. Thank you again. Sarah and Tony

Reviewed 2 weeks ago

I loved this hotel. It was clean, modern and in a great location. A short walk to the heart of Burnt Pine and the shops, cafes, etc. Our room was very spacious, as was the bathroom, clean and modern. For a small fee you can easily log onto wifi. The location is very peaceful with views over the green rolling...

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Thank Melinda F
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Dear Melinda Thank you so much for your lovely review. It was a great week meeting you and your group of girls! So pleased you loved our little hotel and Island. we love the location too. being right in town but tucked back that it feels like you are in the country! You are most welcome to come and visit...

Reviewed 2 weeks ago via mobile

What a gem this accomodation turned out to be...! I booked online and right from the word go the booking process was so easy. The rooms were large and clean with housekeeping done by Gina each day. Wifi, although not included in the tariff, was perfectly OK to download the newspapers from home in WA. There is an onsite restaurant...

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2Thank Phill W
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Dear Phill and Carol Thank you so much for your review and also staying with us at Castaway. Gina is a Gem! We are pleased you liked everything on offer - its a working progress getting everything up to a lovely standard for our Guests to enjoy. It was so lovely to meet you both and hear all about your...

Reviewed 3 weeks ago

Our room was great for our stay, all our needs attended to promptly and cheerfully. Location is just beautiful and ideal for a short walk into town. Food was excellent and endless requests for dietary requirements met with a smile. No problem at all. The owners are both friendly and professional and have a happy and friendly staff. I would...

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Helpful?
Thank Judith F
castawayhotel, Owner at Castaway Norfolk Island, responded to this review

Hi Judith So pleased you enjoyed your stay and you liked it here at Castaway. We are lucky to be in such a great location! Also glad you enjoyed your meals and our friendly staff. Thank you again for staying with us. Regards Sarah and Tony

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
About Castaway Norfolk Island Castaway Norfolk Island is owned and run by Sarah and Tony Watts who have undertaken an extensive refurbishment program to present Norfolk Island's newest addition to its accommodation offerings. Built in the 1970s by Sarah's grandfather, Ken Prentice, The Castaway, as it then was, had a long and illustrious life as one of Norfolk's cherished accommodation houses. Sarah has taken on the rejuvenation of this Norfolk icon as a personal challenge and Castaway Norfolk Island has flourished under her energetic approach. Sarah, Tony, baby Stella and schnoodle, Pepsi, make Castaway Norfolk Island your home away from home. Location Situated in the heart of Burnt Pine, Norfolk's shopping, cafe and commercial hub, Castaway Norfolk Island is the most centrally located guest accommodation on the Island. But don't expect hustle and bustle! Our breakfast cafe has panoramic mountain views, while our well-appointed rooms overlook our enormous banyan tree or neighbouring Phillip Island. Staying at Castaway Norfolk Island, you are at the heart of everything, but enjoy the peace and quiet of a secret hideaway. The Property Castaway Norfolk Island underwent a major refurbishment at the beginning of 2015, so you now have the choice of fourteen freshly renovated rooms and apartments in a beautifully landscaped garden. In addition, you can enjoy the amenities of the brand new breakfast cafe and bar, with French windows overlooking Mt Pitt and Mt Bates and the massive fire place promising cosy warmth in the cooler months. The extensive renovations have been carefully designed with our guests' comfort in mind. The fresh vibrant look and the latest fixtures and fittings invite you to kick back and soak up that holiday feeling. Unwind at the bar, on the cafe terrace or the patio of your room. Take a quick stroll to the shops, or take in one of the many tours or attractions on offer. You will have a wealth of choices at Castaway Norfolk Island. Facilities: - Lively Restaurant and Bar - Meeting room - Complimentary guest laundry - Clothes lines - Fully serviced rooms - Mobile wood-fired pizza oven - On-site managers - One of the largest banyan trees on the island ... more   less 

Additional Information about Castaway Norfolk Island

Address: Taylors Road, Burnt Pine, Norfolk Island 2899, Australia
Region: Australia > Norfolk Island > Burnt Pine
Price Range: $148 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castaway Norfolk Island 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Castaway Norfolk Island South Pacific
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Questions & Answers

Here's what travellers have asked, with answers from Castaway Norfolk Island staff and other travellers.
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Questions? Get answers from Castaway Norfolk Island staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are spacious and airy”
 of 5 bubbles judithf577, 4 Feb 2017 | Read review
“Rooms in the Nobb Suites have better views.”
 of 5 bubbles robybedford, 7 Nov 2016 | Read review
“Our room had just been redecorated, good position 204.”
 of 5 bubbles robbojen2549, 5 Nov 2016 | Read review
“Rooms facing the airport (in the SE over hills, in the distance) have a better view.”
 of 5 bubbles johnb19532016, 25 Sep 2016 | Read review
“Away from diner”
 of 5 bubbles 74minerva, 5 Aug 2016 | Read review
5 of 5