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Comfort Inn Westport

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444 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Westport
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Showing 442: English reviews
Reviewed 10 September 2016

We needed a place for my wife and parents to stay while I was in the hospital at Barnes West. The rooms were super clean, beds were very comfy, and things were kept nice. Microwave is available in the dining area. Parking near main entrances was scarce, and should be better lit. Natalie was very caring and so helpful!!

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Helpful?
Thank jnl04
Saint Louis, Missouri
Reviewed 7 September 2016

We always stay at Choice Hotel Properties but this Comfort Inn left much to be desired. While the room was mostly clean for a newly remodled hotel there was yellow caulking in the bathroom, a coffee pot hidden behind the tv, lamps that did not work and just lots of little details that if fixed would have made our stay...

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Thank jesbigfish
Hot Springs, Arkansas, United States
Reviewed 7 September 2016 via mobile

We stayed here on our way thru St. Louis on a long drive. The room was ice cold and clean when we checked in. Everything was great. The front deck staff was very friendly. We were trying to figure out somewhere for dinner. Justin offered a list of options that would deliver. And also had suggestions on a nearby strip...

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Thank Jennifer M
Muskogee, OK
Reviewed 6 September 2016

We stayed three nights on a visit to St. Louis. The room was very roomy, but the carpets were dirty and the bathtub water ran unless you used a lot of strength to close the valve. We needed an extra luggage rack and were told there were none available because there is only one in each room. The hotel was...

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Thank FrogMuskogee
Reviewed 3 September 2016 via mobile

Dirty carpet..don't walk barefoot in your room....my linen had to be changed it was dirty. Thinking they might of been under staffed........the cleaning ladies were so nice....it has a sandwich and drink place with a pool....

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Helpful?
1Thank mysummervacation2015
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Valued Guest, We strive to provide first class service to every guest and I was disappointed to hear we did not exceed that goal with your recent visit. I have shared your feedback with my team to help us improve our services. Once again my sincere apology. Joe Bryson GM

Medford, Oregon
Reviewed 3 September 2016 via mobile

My wife and I stayed four nights to attend a workshop. Rochelle picked us up at the airport and made us feel like family. At the front desk, all were very helpful. Justin was exceptional, very helpful, friendly and professional. He helped us figure out what we were hungry for. His recommendation was exactly what we wanted, more than once....

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Helpful?
Thank pjgillette
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear pjgillette, Thank yopu for the kind words and positive feedback. I have shared your comments with the team and they were pleased to hear we were able to make your recent stay a positive experience. Once again thanks for the comments. Regards Joe Bryson GM

Alexandria, Virginia
Reviewed 26 August 2016 via mobile

Definitely not a Hilton... Supposed to be a new property but it looks old and run down... Rooms were musty and mildly, restaurant roof was leaking from the rain the night before, the whole thing smelled foul... The only positive from the whole stay is there customer service... They were wonderful.. Wish their attitudes could be bottled and sold elsewhere......

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1Thank Christian B
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Christian B, Thank you for taking time to share your feedback with us. We do take pride in our customer service and we were disappointed to hear that we did not exceed your expectations with your recent visit. We shared your with the restaurant ownership regarding the roof leak, that roof was replaced recently and there should not have...

Saint Louis, Missouri
Reviewed 26 August 2016

I was recently pleasantly surprised by my stay at Comfort Inn Westport. It hadn't been my choice; but I was meeting an old school mate, and happened to be her designated hook up. This hotel has been completely renovated! From the extremely acomodating time spent with reservations, finding exactly what we needed in our room to our final good-bye, neither...

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Thank jackandjeanette
Muncie, Indiana
Reviewed 20 August 2016

I chose this Comfort Inn after my sister, who also lives out of state, stayed here recently when she came to visit our mother who lives in a nearby memory care facility. We liked it just as much as she promised we would. Such nice staff! Breakfast was great and very efficiently managed. Appreciated the space of the big dining...

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Thank Elaine M
Reviewed 14 August 2016

We had to stay at this hotel for over a week to attend treatment at St Luke's Hospital. For such a long stay, the hotel offered a good rate. It was excellent value for the money. The staff were all very friendly and helpful. They air conditioner in the room was very quiet. That is important, because most hotels have...

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Helpful?
Thank Sam837250

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Inn Westport

Address: 12031 Lackland Rd, Maryland Heights, Saint Louis, MO 63146-4001
Region: United States > Missouri > Saint Louis > Maryland Heights
Price Range: $114 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis, MO - Maryland Heights
Hotel Style:
#1 Green Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
#3 Business Hotel in Maryland Heights
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Westport staff and other travellers.
8 questions
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Greenwood, Indiana
Rochester, New York
Montana
over a year ago
over a year ago

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Questions? Get answers from Comfort Inn Westport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms are VERY conveniently placed with the lobby being in the middle of the hotel.”
 of 5 bubbles AABish25, 5 Dec 2016 | Read review
“MIght check the room to make sure it is clean before accepting it.”
 of 5 bubbles jesbigfish, 7 Sep 2016 | Read review
“Ask for a room FAR away from the ice machine.”
 of 5 bubbles FrogMuskogee, 6 Sep 2016 | Read review
“I stayed on the ground floor, requesting to be near the lobby; and it was extremely quiet in the room, and not far from the restaurant.”
 of 5 bubbles jackandjeanette, 25 Aug 2016 | Read review
“Check in early in order to get a good parking place next to the hotel.”
 of 5 bubbles hd452016, 11 Aug 2016 | Read review
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