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DoubleTree by Hilton Hotel St. Louis - Westport

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DoubleTree by Hilton Hotel St. Louis - Westport
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810 Reviews from our TripAdvisor Community

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Showing 802: English reviews
Lake Saint Louis, Missouri
Reviewed 2 days ago NEW

Overall this hotel was perfect for our convention over the weekend. We had 60 rooms booked in the hotel and the staff was accommodating in our convention room and hotel! Overall great location for our group and clean and nice.

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Helpful?
Thank Brandi M
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Brandi M: Thank you for composing this review of our DoubleTree, and thank you for choosing our hotel for your convention. I will share your comments with my staff, and I hope you select our DoubleTree by Hilton in the future. Sincerely, Dan Gough General Manager

Reviewed 3 days ago NEW

Room was comfortable and clean it made staying for Thanksgiving great! As always cookies were fantastic, staff was very nice. Pool was a great diversion for the kids, could have been warmer but still was nice.

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Helpful?
Thank La Jeana P
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear La Jeana P: Thank you for taking the time to write this review. I am pleased to hear that you had a pleasant holiday. Please stay with us again. Sincerely, Dan Gough General Manager

Batavia, United States
Reviewed 6 days ago NEW

For the price of the room it would be nice to have breakfast included and a microwave in the room. The rooms were a little small and the noise in hallways was noisy at times. The pool was very crowded two of the four nights I stayed' This is because there was kids staying there for a football tournament.

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Helpful?
Thank Y7668ASterryw
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Y7668ASterryw: Thank you for your feedback. We do have packages that include breakfast in the rate. The rooms are standard size. There is less space in the rooms that have two queen beds versus one King bed. Thank you for staying with us. Sincerely, Dan Gough General Manager

St. Paul, MN
Reviewed 6 days ago NEW

Great hotel with very nice staff. I was traveling for business and chose the hotel primarily for locations. Just don't let them put you in a room that backs up to the freeway. Very loud. I asked to be moved and they accommodated me graciously. Nice lobby and amenities.

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Helpful?
Thank goldwingrider
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear goldwingrider: Thank you for staying with us and thank you for taking the time to review our DoubleTree. I hope that you consider staying with us again in the future. Sincerely, Dan Gough General Manager

Los Angeles, California
Reviewed 1 week ago

My room had a dirty towel and used soap. I called the desk and a housekeeper came immediately. I showed her the dirty items she added new towels and left the dirty items. I had to change rooms in middle of night. It was a bad experience. I was at hotel because my furnace was broken and I wanted an...

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Helpful?
Thank avidtraveler099
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear avidtraveler099: Thank you for staying with us, and thank you for the feedback on housekeeping during your recent stay. My apologies for the huge lapse in service. I have already reviewed your comments with our Director of Housekeeping, Shawn Jeffries. Please consider giving us another opportunity to serve you. Sincerely, Dan Gough General Manager

Linn Creek, Missouri
Reviewed 2 weeks ago

This is our favorite park and fly hotel. Convenient location, airport shuttle with great selection of hotel amenities. On-site restaurant, lounge, indoor pool and business center have kept us retying for over a decade.

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Helpful?
Thank Nancy H
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Nancy H: Thank you for staying with us. I appreciate your long time loyalty. Sincerely, Dan Gough General Manager

St. Michaels, Maryland
Reviewed 2 weeks ago

The service was excellent. I would like to have more non meat items on the in room dinning. Staff is friendly and helpful. There seems to be issues with allowing all charges to be billed to the corporate card on file. My personal card has been charged.

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Helpful?
Thank michellerA4486XA
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear michellerA4486XA: Thank you for the review of our DoubleTree by Hilton. I agree with you. More non meat items would be a move in the right direction. I am not sure exactly what you mean about "allowing all charges to be bill to the corporate card", but I would be glad to look in to this for you. We...

Atlanta, Georgia
Reviewed 2 weeks ago

I always enjoy staying at Doubletree and the cookies are my guilty pleasure. The staff was very friendly and went out of their way to find me a charger for my phone. I would definitely stay here again.

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Helpful?
Thank 966dexterp
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear 966dexterp: Thank you for taking a moment to review our hotel. We are glad you enjoyed the world famous DoubleTree Chocolate Chip cookies with walnuts. I am glad that we could find you a charger, and I am even happier to hear that you plan on returning. I hope you can come back soon. Sincerely, Dan Gough General Manager

Illinois
Reviewed 2 weeks ago

Typically I have difficulty getting a good nights rest away from home, but I was pleased with the cleanliness and quality of both the hotel and room itself. It's a perfect hideaway without being too far from downtown STL.

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Helpful?
Thank midwestlady2016
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear midwestlady2016: Thank you for choosing our DoubleTee. We appreciate the business, especially during the holiday season. This location is very close to everything in St. Louis County, and also very close to St. Charles and St. Charles county. If everything you want is downtown, then some of the Hilton products downtown, by the Arch, and Busch Stadium are the...

Phoenix, Arizona
Reviewed 2 weeks ago

The room was not clean- stains, dust, worn furniture. The wallpaper in the bathrooms was peeling, discolored and molding. Had to check out early. Completely unacceptable experience and will certainly not be coming back to this hotel.

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Helpful?
Thank 526larissah
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear 526larissah: I must apologize for you "Terrible" stay at our DoubleTree. I have put your room out of order for an inspection today with my Chief Engineer, Rudy Guillen. I certainly understand your frustration and you have my guarantee that we will remedy any problem we encounter in your room today after the inspection. Thank you for your patience...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Address: 1973 Craigshire Rd, Maryland Heights, Saint Louis, MO 63146-4007 (Formerly Holiday Inn St. Louis - Westport)
Region: United States > Missouri > Saint Louis > Maryland Heights
Price Range: $124 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Priceline, Odigeo and Travelocity so you can book your DoubleTree by Hilton Hotel St. Louis - Westport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis, MO - Maryland Heights
Hotel Style:
#1 Business Hotel in Maryland Heights
#4 Family Hotel in Maryland Heights
#5 Romantic Hotel in Maryland Heights
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel St. Louis - Westport staff and other travellers.
9 questions
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4 months ago
Leesburg
over a year ago
3 months ago
Cedar Rapids, Iowa, United States

See all questions (9)

Questions? Get answers from DoubleTree by Hilton Hotel St. Louis - Westport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are good!”
 of 5 bubbles arjans742, 16 Nov 2016 | Read review
“away from the highway (lower room numbers on each floor)”
 of 5 bubbles ChristianAnnapolis, 16 Aug 2016 | Read review
“Rooms in the x30 range are away from the highway (ex 529-535)”
 of 5 bubbles sdoggett, 22 Jul 2016 | Read review
“Request not to have an adjoining room”
 of 5 bubbles 615LINDAW, 20 Jul 2016 | Read review
“End Rooms are the best”
 of 5 bubbles HPGM1, 6 Jun 2016 | Read review
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