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Sheraton Westport Chalet Hotel St. Louis

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Traveller (73)
Room & Suite (41)
Dining (5)
Overview
  • Excellent24%
  • Very good32%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“the club lounge”(21 reviews)
“small balcony”(9 reviews)
“an older hotel”(10 reviews)
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (476)
There are newer reviews for Sheraton Westport Chalet Hotel St. Louis
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Traveller rating
117
141
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58
43
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117
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111
58
43
Show reviews that mention
All reviewsthe club loungesmall balconyan older hotelindoor poolcomedy clubbeds were comfortableupon checkairport shuttlewestportconferencemeetinglouisplazaexteriorpondnightlifeattendees
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161 - 165 of 470 reviews
Reviewed 25 June 2015

I arrived after a hectic drive and was surprised with being the adopted guest of the day. I was blessed with a room on the Club floor, access to the Club Lounge, including a delicious hot breakfast, and free wifi. The setting was beautiful and...More

Thank Rebecca B
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 26 June 2015

Hello Rebecca B, thank you for your wonderful comments regarding your recent stay, we are so pleased that you had an enjoyable experience. We appreciate your business and hope to see you again soon here at the Sheraton.

Reviewed 23 June 2015 via mobile

Here are my tips. The stay was decent. There were no bugs or anything terrible. However, my first room was wet from the door leaking and mildew smelling. That was 343, then I was given a room on the 1st floor and went down to...More

1  Thank Melissa O
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 25 June 2015

Hello Mellisa O, thank you for posting comments regarding your stay with us. Your tips are fantastic and very informative! I apologize for the issues you encountered getting settled into your room and for the noise you had to endure due to the location of...More

Reviewed 23 June 2015

I really was impressed with the hotel as I walked up. Very cool Chalet as if I was in Europe. The check-in was very nice. I was picked as the guest of the day which gave me a plate of fruit and $15.00 to buy...More

Thank troycoleman
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 25 June 2015

Hello troycoleman, thank you so much for commenting on your stay with us, we so pleased you have a pleasant experience. Congratulations on being selected as a guest of the day! We will begin renovations on the guest rooms and exterior of the Chalet this...More

Reviewed 20 June 2015

The rooms are nice and comfortable with easy access to Westport. Very pretty area. Not so good for families as the pool seems to be closed at the drop of a hat and they still charge for room wifi. We were really looking forward to...More

Thank Jeff B
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 25 June 2015

Hello Jeff61, thanks for your comments regarding your stay. I apologize for the issues you encountered with the pool. I will also have maintenance check on the printers to fix the problem there. We appreciate your business and look forward to seeing you again here...More

Reviewed 16 June 2015 via mobile

I visit STL every few weeks and I always stay at the Chalet. The staff is amazing and often adopt you as guest of the night. This comes with a bottle of wine, fruit and cheese plate and dinner/drink tickets. It is such a nice...More

Thank Holly S
Response from Leanne P, Manager at Sheraton Westport Chalet Hotel St. LouisResponded 17 June 2015

Hello Holly S, thank you so much for your comments regarding your stays at the Chalet. I am so pleased that you enjoy your time here and that you have been "adopted" by our Front Desk! Your "home" will be even better once we finish...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Multilingual Staff
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 160 - USD 286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 160 - USD 286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (73)
Room & Suite (41)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Friendlyson
19 July 2016|
Answer
Response from Nancy D | Reviewed this property |
Animals should be allowed as the hotel is awful.
-1
Votes
Friendlyson
19 July 2016|
Answer
Response from Rick L | Reviewed this property |
I believe that you would be OK. I'd give them a call to confirm.
0
Votes
AshieCo
18 September 2015|
AnswerShow all 5 answers
Response from Leanne P | Property representative |
We do not have balconies in all rooms but there are multiple rooms in the Chalet that have them. Please be aware that we are in the middle of a renovation so not all balconies can be used at this time.
1
Vote
Room Tips
"Access to several other restaurants, shops and amenities without going outside!"
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"Corridors are long, if walking is a problem, try to get a room in the Rm 301 - 350 range.near the lobby on..."
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"great pool"
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"If your room is near the pool or outdoor area, find out if there are parties scheduled."
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