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Cape Town Marriott Hotel Crystal Towers

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Cape Town Marriott Hotel Crystal Towers
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527 Reviews from our TripAdvisor Community

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Showing 466: English reviews
Reviewed 29 November 2015 via mobile

A hotel run by a professional team and a cheeky executive chef and friendly staff. Everything I asked for, from specific yoghurt to news papers, to when housekeeping could do my room, nothing was a problem. If you looking for a place to stay then this is it. You will enjoy it. Ordered a piece of seared tuna with a...

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Helpful?
3Thank Martin S
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Martin S Thank you so much for your delightful review and rating posted on Trip Advisor. As always, it is such a pleasure to accommodate you at “your home away from home”. We look forward to your next stay at the African Pride Crystal Towers Hotel & Spa. Kind regards, Jenine Booysen Guest Relations Manager African Pride Crystal Towers...

Reviewed 29 November 2015 via mobile

This is my first time to Africa and my first time to stay in a protea African Pride hotel. I am very very impressed with the level of service and quality that this hotel provides me. I am proud that protea and Marriott have teamed up to make this happen for us platinum elite members.

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Helpful?
3Thank mrchristiangrey
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Josh A, Thank you for taking the time to share your feedback on Trip Advisor following your recent stay at African Pride Crystal Towers Hotel & Spa. We appreciate your recognition and look forward to welcoming you back in the near future. Kind regards, Jenine Booysen Guest Relations Manager African Pride Crystal Towers Hotel & Spa

Reviewed 22 November 2015

This hotel will offer you a great experience both for family stay, business and conference with great facilities for an international conference type. The rooms, food, pool and bar with access to several shopping sites within the Century city of Cape town. Good internet, though limited to a daily dosage. Above all, i will like to come back here

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Helpful?
4Thank Victor o
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Victor, Thank you so much your review and rating posted. Your kind feedback is highly appreciated and the TEAM will be very proud to learn that we have met your expectations. Thank you for your recommendation, we look forward to your next visit. Kind regards, Jenine Booysen Guest Relations Manager African Pride Crystal Towers Hotel & Spa

Texas
Reviewed 19 November 2015

I still think that this hotel has a long way to go. I had hoped since the merger with Marriott that the Crystal Towers would have stepped up to customer service and cleanliness on another level but not so. If you have seen any of my previous review on this hotel you already know I have not had a favorable...

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Helpful?
1Thank mikni2wri
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear mikni2wri Thank you for sharing your valuable feedback with us following your recent stay at the African Pride Crystal Towers Hotel & Spa. We would like to extend our most sincere apologies for the concerning housekeeping challenges experienced, please be assured that your comments will be reviewed with the TEAM. Your kind words about the Breakfast buffet and Front...

Sydney, Australia
Reviewed 15 November 2015

We stayed at the African Pride Crystal Towers for a week's conference. I probably wouldn't have chosen this hotel as I'd rather be closer to the action at the waterfront. However; we did actually find this hotel to offer fabulous facilities which made a very comfortable stay. Check-in: We were warmly greeted by the manager with a glass of champagne...

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4Thank Ellemay
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Ellemay, Thank you for taking the time to share your fabulous review on Tripadvisor. We pride ourselves in the personalized service we try to offer all our GUESTS and we are pleased to hear that we have managed to exceed your expectations. We truly appreciate your recognition and overall rating. Thank you for staying with us and we look...

Cape Town Central, South Africa
Reviewed 14 November 2015

Using the Hotel occasionally for business purposes without staying at the Hotel, I hosted 80 clients in their downstairs function venue for an evening presentation. Great for parking, and an impressive entrance, we also had various canapés and tapa's prepared with a bar facility. Ideal venue for this, staff well trained and prepared - easy to recommend for your corporate...

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Helpful?
3Thank Stanley466
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Stanley466 Thank you for taking the time to share your positive review and the rating you gave us following your recent conference held at the African Pride Crystal Towers Hotel & Spa. We are delighted to have met your expectation and appreciate your recommendation and recognition on the services and facilities. It was an absolute pleasure to host you,...

Rosetta, South Africa
Reviewed 29 October 2015

We used this hotel for a business meeting. Service is excellent but I found the hotel generally "over the top" and ostentatious, with many features and luxuries that are excessive and in my view merely push the price up. From a South African budget view, food and beverage is expensive for what one gets.

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Helpful?
Thank timothy750
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear timothy 750 Thank you for taking the time to share your review on Tripadvisor following your recent visit to the African Pride Crystal Towers Hotel & Spa. We appreciate your interest and concern and thank you for your recognition on the service provided. Should you require any further assistance from our side, please do not hesitate to contact me...

Auckland Region, New Zealand
Reviewed 22 October 2015

We had one night in Cape Town and stayed at this hotel due to the proximity to Canal Walk shopping centre. The check-in and valet parking was a great experience. The room was adequate in size and has a futuristic layout. Pink LED lights around the room and a round shower standing free somewhere in the room which was in...

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Helpful?
Thank Ross B
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Ross B Thank you for taking the time to share your valuable feedback on Tripadvisor. We would like to extend our most sincere apologies for not meeting your expectation during your stay at the African Pride Crystal Towers Hotel & Spa. We will be sure to review your concerns with the relevant departments and make every effort to improve...

Cape Town Central, South Africa
Reviewed 13 October 2015 via mobile

I stayed in the hotel for a meeting. When I arrived all my details were on the system already. The receptionist explained all the details and gave me bubbly as welcoming drink. All the information that needed to be signed were ready. The room has a beautiful view of Cape town including the mountain and harbour. The Canal walk shopping...

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1Thank Stel_Swart
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear RESwart Thank you for your words of appreciation, we are proud to hear that the TEAM ensured a pleasant stay for you. It was an absolute pleasure hosting you and we look forward to welcoming you back again soon and deliver yet another unforgettable experience in the future. Kind Regards, Jenine Booysen GUEST Relations Manager

Johannesburg, South Africa
Reviewed 4 October 2015

Once my favourite hotel, I was upset to experience ageing rooms, diminishing service and increasing rates. The food is still of high quality but it seems besides the gym, nothing else has kept up with the grading. The novelty of the coloured lighting wears off after the first morning light and everything I touched seemed to have visibly been touched...

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Helpful?
Thank DazzaB777
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear DazzaB777 Thank you for sharing your valuable feedback with us following your recent stay at the African Pride Crystal Towers Hotel & Spa. We are sorry to learn that your stay did not meet expectations and that you left feeling disappointed by the experience. Your comments have been taken to heart and will certainly be reviewed with the entire...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cape Town Marriott Hotel Crystal Towers is where innovative, modern design meets timeless sophistication and luxury. Located in the heart of the Century City urban hub, we are among the most perfectly located hotels in Cape Town, South Africa, settled beside a palm-lined canal and boasting views that stretch out towards the majesty of Table Mountain. Situated a mere 15 minutes from the airport, city centre, V&A Waterfront and the start of the luscious Cape Winelands, Cape Town is at one’s fingertips. What we call – Cape Town’s back yard. Take advantage of our complimentary scheduled shuttles to and from the CTICC, V&A Waterfront, Table Mountain, Camps Bay and Clifton Beaches. If you want to stay close by, take a walk across our exclusive access bridge to Canal Walk Shopping Centre, with 400 stores open all day. On your return, unwind on the deck with some fresh sushi and delicious cocktails, whilst watching the sun set over the metropolis. However, if you are looking for an intimate dinner, make your way down to the Towers Restaurant for a dining experience designed to entice the senses. If relaxation is at the top of your list, then a visit to the Award Winning Life Day Spa is an absolute must. It offers a unique place of relaxation that provides sanctuary from the stress of modern life. Facilities include treatment rooms for individuals and couples, a floatation chamber, a gym, sauna and steam rooms. To end the day, return to your magenta lit room and kick back with one of our complimentary DVD’s from the comfort of your bed or lie back in peace and soak in what it feels like to Live the Crystal Life. ... more   less 

Additional Information about Cape Town Marriott Hotel Crystal Towers

Address: Rialto Road, Century City 7441, South Africa (Formerly African Pride Crystal Towers Hotel & Spa)
Region: South Africa > Western Cape > Cape Town > Century City
Price Range: $195 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cape Town Marriott Hotel Crystal Towers 4*
Number of rooms: 180
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Questions & Answers

Here's what travellers have asked, with answers from Cape Town Marriott Hotel Crystal Towers staff and other travellers.
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Questions? Get answers from Cape Town Marriott Hotel Crystal Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Choose a higher floor with mountain views”
myresej2016, 21 Mar 2017 | Read review
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jasna2017, 25 Feb 2017 | Read review
“No remarks”
tirmese, 14 Feb 2017 | Read review
“Get a room with mountain /sea views”
DavidHelfrich, 14 Feb 2017 | Read review
“any room is a great choice”
cliffordwitten1990, 24 Jan 2017 | Read review
5 of 5