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The Westin Crown Center

Booking.comUSD 293*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 299*
USD 293*
USD 299*
USD 295*
USD 299*
USD 293*
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The Westin Crown Center
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2,133 Reviews from our TripAdvisor Community

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Showing 2,121: English reviews
Satanta, Kansas
Reviewed 21 October 2014

I recently stayed at the Westin - Crown Center for business travel, however I did have my 10 month old daughter with me as well as my parents. The staff were courteous, friendly, accommodating and HAPPY. From the moment we arrived we were greeted with smiles, something that isn't always prevalent among hotel staff. Everyone from the valet, bellman, and...

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Helpful?
Thank Paula B
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Paula B- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff was friendly and accommodating making you feel right at home. I have shared your warm comments with our team to make sure our...

Newark, Delaware, United States
Reviewed 20 October 2014

We had a great stay in Kansas City. First time I have ever had a workout facility in my room (honest). Very cool. My wife and I both used the treadmill and weights. The staff was very friendly and helpf

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Helpful?
2Thank Stuart B
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Stuart B- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and that our staff was friendly and accommodating. We take great pride in the top notch health club we have at our hotel and I am happy you and your wife...

Albuquerque, New Mexico
Reviewed 17 October 2014

The interior of this hotel is more beautiful than expected! I actually hung out in the lobby quite a bit just to relax and enjoy the lovely waterfall. The rooms were clean and the staff were super friendly. (I did not have any problems with the room not being clean as one rating suggested.) Best of all? The location. You...

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Helpful?
Thank slackergirl
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

slackergirl- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your newly renovated lobby. We tare very fortunate to be located in the heart of Crown Center with so many wonderful...

Round Rock, Texas, United States
Reviewed 17 October 2014

The Westin Crown Center in Kansas City provide an excellent room and very comfortable bed! The room seemed fairly large as well. My room overlooked the really nice pool and a WWI Monument located across the street.

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Helpful?
Thank Rich B
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Rich B- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and were able to relax and unwind in the comfort of your guest room. We take great pride in being located in the heart of Crown Center...

Mid-Western Region, Nepal
Reviewed 17 October 2014

While looking for directions to this hotel on MapQuest, I noticed this place was ranked with 3 stars so when we pulled up to the Hotel I was surprised to see a place that I would give at least 5 stars just from the looks of the outside. When you enter The Westin Crown Royal, be prepared to be impressed...

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Helpful?
Thank CarolClarkeReed
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear our staff was warm and welcoming from the moment you arrived, ensuring you had everything you needed for a signature experience. We are very fortunate to be located in the heart of Crown Center and...

Reviewed 15 October 2014

I stayed at The Westin in Kansas City in March of 2013 with my family during Spring Break. It was the first time I stayed at a Starwood hotel and fell in love with the place - starting with the heated pool, vicinity of things to do and see nearby, access to the Link, etc. What left me the biggest...

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Helpful?
Thank Khons1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Khons1- Thank you so much for taking your time to share your feedback on your stay at The Westin Crown Center. I am truly delighted to hear that our team went above and beyond to make your experience top notch as well as your friends. It is very important to our staff to make sure our guests experience is top...

Reviewed 15 October 2014

This hotel is the worst Westin Property I have ever stayed at. We stayed there since my co-workers and I were attending a conference there. It is old really and run down. The rooms were not very clean and in fact the bathroom hadn't even been cleaned in my co-worker's room when we checked in. Gross! The front desk girl...

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Helpful?
Thank TripSeekerGal
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Bethjbeth- Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if your stay was less than perfect due to the unacceptable lack of servicing of your guest room as well as if our team did not make you feel warm and welcome. I truly understand how disappointing these issues created for you....

Los Angeles
Reviewed 15 October 2014

Westin Hotels are among the best in the world; we love them. Westin KC, however, is beginning to not only show its age but perhaps be a bit lazy with its staff. Valet parking is important to me and a lasting first impression. Here, historically good has a day staff that would rather talk among themselves than park or get...

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Helpful?
Thank Richard G
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Richard G- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if our team was unable to meet your expectations during your stay. We train our staff to provide quick and efficient service to ensure you have everything you need for a top notch stay. I...

Kansas City, Missouri, United States
Reviewed 15 October 2014

My new husband and I stayed here the night of our wedding. The room was gorgeous and huge! We stayed in a garden suite which included a completely separate bedroom and a huge living area where we were able to get ready during the day. Our view was of the entire Kansas City skyline! The staff was extremely helpful and...

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Helpful?
Thank Page M
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Page M- Thank you very much for taking your time to share your warm comments on your recent stay with us at The Westin Crown Center. First, congratulations on your wedding. I am delighted to hear what our team went above and beyond to create such a special, memorable occasion for you and your husband. It is our goal to...

Amherst, New York, United States
Reviewed 14 October 2014

The Hotel staff were impeccably trained and genuinely friendly from top to bottom. The check-in process was seamless and I was offered a "green" option. By choosing this option, you wouldn't receive regularly scheduled maid service. In return, you receive a voucher for either $5 off at the restaurant or 500 Starwood Resort points per night (not including your last...

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Helpful?
Thank Greg A
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Greg A- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. It is so great to hear what a top notch stay you had with us and that our team made you feel right at home. It is our goal to create a relaxing and accommodating a stay as...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: $258 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
21 questions
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over a year ago
Iowa City, Iowa
New York City, New York
1 day ago
Salem, Oregon
1 month ago
Grain Valley, Missouri
2 months ago

See all questions (21)

Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get room 1242. Quiet and great views”
EdG574, 8 May 2017 | Read review
“Lanai rooms have access to a grass area on the 6th floor.”
karen3573, 3 May 2017 | Read review
“There is a view of the city from each room. I don't think there's a bad room.”
CJKI, 3 May 2017 | Read review
“all rooms are good”
russlyna, 2 Apr 2017 | Read review
“Close to the elevator would be good since the rooms can be very very far. Elevators are quiet.”
karol645, 31 Mar 2017 | Read review
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USD 293* /night
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Prices are for 1 room, 2 adults
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