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The Westin Crown Center

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2,076 Reviews from our TripAdvisor Community

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Showing 2,064: English reviews
houston texas
Reviewed 4 weeks ago via mobile

Just returned from our stay here. Traveled to KC for US National Ice Skating Championships. I booked the room almost a year ago. Looked like it would be close to Sprint Center. Turned out to be perfect! It was a bonus that many of the skaters were staying there so that was fun. The lobby was very nice with a...

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Helpful?
Thank dorysdad
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that the location worked out conveniently or you. Our goal is to create as relaxing and accommodating a stay as possible. It means a lot our team was able to exceed your expectations....

Wichita, Kansas
Reviewed 19 January 2017 via mobile

Me and a friend stayed here one night, entry way and lobby were very nice! Check in was quick and the hotel is connected to crown center which made eating and shopping very convenient! I would definitely stay there again!

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Thank Jereme B
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff provided quick and efficient service. We take great pride in our central location with great shops and dining. It is great you were able to indulge...

Tulsa, Oklahoma
Reviewed 19 January 2017

Still a classic in Kansas City - convieiently located near downtown, mid-town Westport and the Country Club Plaza. Shops in the hotel and adjacent shopping center/parking are a definite plus. Something for everyone

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Helpful?
Thank SteveinTulsa65
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had and were able to indulge in all the great attractions in the area. We are very fortunate for our central location. Your feedback means a lot to our team and we look forward to welcoming...

Ohio
Reviewed 18 January 2017

After reading multiple reviews, I was skeptical... However every part of our stay was absolutely remarkable! The staff was all super nice, friendly and helpful. We were checked in within minutes. The concierge was very helpful in retrieving and getting a box we had shipped in up to our room within 10 minutes of arrival. The room was inviting, clean...

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Helpful?
Thank Monica L
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff went above and beyond to ensure your experience was top notch. We strive to create as relaxing and refreshing a visit as possible. I am happy you were able to indulge...

Mexico City
Reviewed 18 January 2017 via mobile

Overall this is a nice hotel consistent with Westin quality standards. Room was well appointed with a very comfortable bed and bathroom had a rain shower which was great. Housekeeping did a great job in mantaining the room clean. Had some trouble at check-in as I had to show a printout of my reservation to get the perks I was...

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Helpful?
Thank Jorge S
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay and were able to relax in the comfort of your guest room after a long day. I apologize for any frustrations you experienced at check in, however and glad our team was able to make sure...

Calgary, Canada
Reviewed 18 January 2017 via mobile

Excellent stay overall. A bit of a maze finding the counter from the parking garage, which is connected to the mall. Had a king room on the Starwood floor. Spacious, clean, and a great view of the National World War 1 Monument. +Fast, complimentary wifi. + Very friendly staff. - HVAC system in room took more than an hour to...

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Helpful?
Thank RobS2011
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room as well as soak in the beautiful views of Kansas City. We are excited...

Boston, Massachusetts
Reviewed 18 January 2017

I've been staying at this Westin for the last four months on a project, and have been very happy with it. First, the hotel pool is a full-length heated lap pool - if you are a swimmer, you can get a real swimming workout here. There are very few hotels with a 25yd pool, so this is a real plus....

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Helpful?
Thank Dan d
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and were able to indulge in all the great attractions and amenities available to you in Crown Center. Our goal is to create as relaxing and accommodating a stay as possible. It...

Iowa
Reviewed 14 January 2017

My wife and I stayed here for 3 nights while she was interviewing for a position at Children's Mercy Hospital. We were absolutely thrilled with our entire experience at the Westin. The service we received was among the best of any 5 star hotels that we have ever stayed at. The rooms were exceptionally clean and the food at the...

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1Thank flyboy45424
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and that our staff was friendly and accommodating, making sure you had everything you needed for the best stay possible. We truly value your business and look forward to welcoming you back again...

Reviewed 3 January 2017 via mobile

We stay at the Westin every year. Love the view of the city lights and Union Station. Ice skating is always fun. Love swimming outdoors even when it is cold. Decorated beautifully, rooms clean and comfortable. We will be back.

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1Thank Joyce S
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on you stay at The Westin Crown Center. I am pleased to hear what a signature stay you had with us over the holiday and were able to enjoy all the great activities in the area. It means a lot you choose to celebrate the holidays with us every year. Your loyalty is very...

Pearland, Texas
Reviewed 29 December 2016

Overall this hotel is in a great location which is really no excuse for shortfalls in other areas such as the concierge or club lounge and the outdated rooms. As a Platinum member at Marriott, I have begun to explore what the SPG brand has to offer for Platinum members as part of the transition between the two brands this...

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1Thank csnapp12
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if you experience fell short of your expectations. Our goal is to create a signature experience for all of our guests. I am disappointed to hear your experience in our Club Lounge fell short. Our team will be taking...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Region: United States > Missouri > Kansas City
Price Range: $273 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
18 questions
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over a year ago
Iowa City, Iowa
New York City, New York
New York City, New York
2 months ago
Oakland, CA

See all questions (18)

Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you must stay here before it's been remodeled, insist on being on a high, preferred floor.”
 of 5 bubbles Bickerson, 1 Feb 2017 | Read review
“There are workout rooms on the sixth floor, with access to the pool through a sliding glass door.”
 of 5 bubbles dand751, 17 Jan 2017 | Read review
“Views of Mayors Christmas Tree are Excellent from 18th Floor”
 of 5 bubbles csnapp12, 28 Dec 2016 | Read review
“Higher floor for a view”
 of 5 bubbles 242MichaelB242, 21 Dec 2016 | Read review
“See what specials they have...tickets to Pompeii and breakfast were a nice surprise”
 of 5 bubbles RedFlattop, 10 Dec 2016 | Read review
5 of 5