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The Westin Crown Center

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2,045 Reviews from our TripAdvisor Community

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Showing 2,033: English reviews
New Mexico
Reviewed 3 days ago NEW

The pros: The lobby, the waterfall, and the Christmas decorations are amazingly beautiful! You can walk right out of the lobby and into Crown Center where there is shopping, restaurants and a movie theater. The staff was pleasant. The cons: The hallways and the room were a bit old. For instance, the carpets were visibly worn, and the decor a...

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Helpful?
Thank aaronschica
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you were able to enjoy all the great shipping and dining located in Crown Center. We are very fortunate for our central location. Our team is very excited to be renovating our guest rooms in 2017. We hope to have the...

Cedar Falls, Iowa
Reviewed 5 days ago NEW

I stayed at the Westin Crown Center this week as tour host for a group of older adults from Iowa. From the minute the bus pulled on to the property to our final breakfast at the Brasserie, we had nothing but the best hospitality. We have traveled the country in the last two years and this was the most gracious...

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Helpful?
Thank Carolyn M
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear what a great visit you had with us and that our staff went above and beyond to make sure you had everything you needed for the best stay possible. We take great pride in our central...

Cabanatuan City, Philippines
Reviewed 1 week ago

Room: Big comfy bed Love the complimentary starbucks coffee Poor room sound proofing Excellent housekeeping Location: within the city you can walk outside and get a nice restaurant near the museum lots of stores inside, pharmacy as well

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Helpful?
Thank rockysanpedro
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay and were able to relax and unwind in the comfort of your guest room as well as indulge in all the great sites and dining right outside our doorstep. We appreciate your...

Omaha,Nebraska
Reviewed 1 week ago

I recently stayed at the Westin Crown Center for business. The hotel itself is very tired and is in need of a makeover especially especially the 18th floor I stayed on. The carpets were worn and stained near the elevator and this was the "luxury suites" floor. There is a cost for the internet and it was morbidly slow. There...

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Helpful?
Thank DeltaShuttle192
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I apologize if your overall experience failed to exceed your expectations. As a downtown convention hotel, we are an a la carte property. We are very excited to be upgraded all of our guest rooms in 2017 as well as currently undergoing a large internet upgrade...

Markle
Reviewed 1 week ago via mobile

Stayed here for a quick 24 training for work. The room was nice, no complaints. We were to have free wifi with our group and did not but when I inquired they told me I could sign up for their reward program and it would be free. I signed up and still got charged for wi-fi. I had to call...

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Helpful?
Thank Kristi G
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your comments on your visit at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us while in town for business. I am pleased to hear the quality of food you received with top notch and that our state of the art meeting spaces exceeded your expectations. I apologize for the...

st. louis
Reviewed 2 weeks ago

Stayed here for a business trip for a couple of days. Let me start with a few positives. The lobby was remodeled and welcoming. The showers in the rooms were awesome. The housekeeper for room 733 was friendly and gave suggestions to where we could eat and shop in Kansas City. I'm sorry I can not remember her name. Our...

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Helpful?
Thank tuckers0wner
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am disappointed to hear your stay with us fell short of your expectations. Our goal as a Westin is to create a top notch, accommodating experience. I understand how the issues you experienced throughout your stay left a negative impression....

Baltimore, Maryland
Reviewed 2 weeks ago via mobile

Lobby is gorgeous, $500/nt nice! The pool is lit, it's on the 4th floor. You can swim inside and into the jacuzzi! Outdoors area by pool with great views of the WWII memorial. Found free parking nearby too!

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Thank Eighty_Six_Chris
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great experience you had with us and were able to relax and indulge in all the amenities offered to you as our guest. We are very fortunate for our central location in Crown Center and I am happy you...

New York
Reviewed 2 weeks ago

We stayed at the Westin for two nights at the end of our Missouri baseball trip and had a very pleasant stay. The Westin is one of the anchors of the Crown Center in downtown KC; as such, it's centrally located and close by to many of the amenities and neighborhoods in the city. The Crown Center itself has many...

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Helpful?
Thank MKB1701
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a pleasant stay you had with us and were able to enjoy the great sites and shopping in the Crown Center area. We are very excited to be renovating our guest rooms in 2017 and hope to welcome...

Ann Arbor, Michigan
Reviewed 2 weeks ago

This hotel has been around for decades and still shows hints of the glamor and style from its heyday. From the lobby, to the water feature, and even the nice big rooms, this hotel has a lot to offer the eye. Add to this the great restaurant and the small shops and you know you're guaranteed a good stay. The...

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Helpful?
Thank Joe A
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us. Our goal is to create a relaxing and memorable visit and it means a lot we were able to create this for you. Your feedback is important to us and we hope to have...

New York
Reviewed 2 weeks ago

We returned to visit family and had a most spectacular time. The staff from the door man to the waitress to the front desk were all amazing people with great energy. They recommended great activities for our toddler and ensured our vacation was special.

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Helpful?
Thank NPNorthern
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear what a great experience you had with us and that our staff was warm and welcoming from the moment you arrived. We truly value your business and hope to have you back again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 E Pershing Rd, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: $209 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
16 questions
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over a year ago
Iowa City, Iowa
Oakland, CA
1 month ago

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One side looks over Union Station...beautiful view! The higher the floor the better the view!”
 of 5 bubbles 649carolynm, 2 Dec 2016 | Read review
“choose the room facing the city”
 of 5 bubbles rockysanpedro, 28 Nov 2016 | Read review
“Do not get a room near 730 and up. The view is horrible”
 of 5 bubbles tuckers0wner, 23 Nov 2016 | Read review
“Great for children with legoland, kaleidoscope, theatger and more nearby”
 of 5 bubbles NPNorthern, 18 Nov 2016 | Read review
“High floor facing North give you a great view of KC”
 of 5 bubbles betterdays3, 17 Nov 2016 | Read review
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