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Crowne Plaza Hotel Kansas City Downtown

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Traveller (122)
Room & Suite (70)
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Overview
  • Excellent40%
  • Very good30%
  • Average15%
  • Poor9%
  • Terrible6%
Travellers talk about
“front desk”(186 reviews)
“sprint center”(59 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Crowne Plaza Hotel Kansas City Downtown
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Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (863)
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855 results
Traveller rating
333
257
133
79
53
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333
257
133
79
53
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All reviewspower and light districtfront desksprint centerthe executive loungemusic halldance competitionking suitevalet parkingtwo blocksgreat customer serviceupon checkbusiness tripan older hotelshuttle serviceroxannegarageconference
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1 - 5 of 855 reviews
Reviewed yesterday

Kaleigh was so welcoming and helpful right from the moment we walked in. She spent a lot of her time making us happy Customers by giving us tourist info, restaurant recommendations, and ensuring to answer any questions we had about the area. It's nice to...More

Thank deanoswa
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded today

Thank you for this great review! I am so glad to hear that you had a great check in experience with Kaleigh, and I'll be sure to pass your compliments on to her and her supervisors. We hope to see you again next time you're...More

Hotel's Favourite
Reviewed 17 December 2017

A bit older facility; not as polished or as gleaming as newer hotels. But this place truly works to solve customer problems and the staff goes out of its way when something is amiss. Example- whether by mistake or not we had a couple of...More

2  Thank Robert W
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 19 December 2017

Thank you so much for this great review of Crowne Plaza Kansas City Downtown! Our goal is to provide exceptional customer service to every guest. I'm so glad we were able to efficiently solve this problem for you. Regarding our older facility, we are soon...More

Reviewed yesterday

Kaleigh greeted us right when we walked through the door, handled a complicated check in with ease, was exceptionally helpful and hysterically funny. The first face one sees on a trip can make all the difference and in this case we were very fortunate.More

Thank Lara R
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded today

Thank you so much for your great review! I am so glad that Kaleigh was able to make your check in experience a good one. We're very proud to have her on our team. I'll be sure to pass your compliments along to her and...More

Reviewed 2 days ago

The service I received from Rosalind and Shawnte was exceptional! I enjoyed my stay. My room was always cleaned by the staff. The staff greeted me each day upon my return to the hotel from my meetings. I recommend staying at the Crown Plaza if...More

Thank Ehuell06
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded yesterday

Thank you so much for taking your time to leave us your feedback. I will be sure to pass your compliments on to Rosalind, Shawnte, and their supervisors! I am so glad that you enjoyed your stay with us, and we hope to see you...More

Reviewed 2 days ago

Shawnte and Rosalind immediately has us feeling welcomed and personally happy we were joining them at the hotel. The entire staff made our stay extremely enjoyable and carefree. Valets took the pain out of parking, unloading and loading. Wait staff at food service was excellent....More

Thank shcalcagno
Response from Maranda J, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded yesterday

Thank you so much for taking your time to leave us this great review! I will pass your compliments on to Shawnte and Rosaline, as well as our valets. I am so glad that you enjoyed your stay with us here at Crowne Plaza Kansas...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 185 - USD 328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 185 - USD 328 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (122)
Room & Suite (70)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Amanda D
22 March 2018|
Answer
Response from Abbey B | Property representative |
We typically open the pool around Memorial Day, weather permitting.
0
Votes
Cori L
27 January 2018|
AnswerShow all 4 answers
Response from Abbey B | Property representative |
Hello Cori, all of our suites have single bathrooms. Although, we do have suites that have a second sink by the mini fridge/bar area, or by the closet with another mirror as well.
0
Votes
Room Tips
"Spacious suite with a homey feeling."
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"Talk to Shawnte at the front desk!"
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"Upper Floors are nice, quiet and with good views. Suites are worth the upgrade price or points upgrade if you..."
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"Watch out for 716, the fitness center is 24/7 and you will hear the treadmill. :-{"
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