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InterContinental Kansas City at the Plaza

InterContinentalUSD 203*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 264*
USD 203*
USD 264*
USD 202*
USD 264*
USD 201*
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InterContinental Kansas City at the Plaza
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1,471 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,458: English reviews
Buffalo, Minnesota
Reviewed 17 February 2016

We had wonderful, attentive service from a bartender named Ben. He went above and beyond his normal responsibilities to make us feel welcome and cared for, since we were traveling from Minnesota. The hotel is beautiful and very cozy and quaint. I would stay there again.

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Helpful?
Thank Lyn F
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Lyn F! Thank you for letting us know Ben went above and beyond to make your experience in the Oak Bar a very positive one! We'll be sure to share your comments with Ben. We appreciate the 5-star rating! We look forward to the next opportunity to be of service to you! Sincerely, Don Breckenridge General Manager

Topeka, Kansas
Reviewed 16 February 2016

The stay was excellent. The amenities were great. However, one individual made the stay relaxing and extremely memorable for all the guest. Craig Walter, in the concierge lounge made it a relaxing getaway for my bff and I. This by far has been one the most relaxing and stressfree trips I have ever taken.Thanks so much Craig for all your...

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Helpful?
Thank Jane B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello, Jane B! Creating a relaxing and memorable experience for our guests is always the goal of the entire hotel team. We'll be sure to share your comments with Craig! Thank you for choosing the InterContinental Kansas City at the Plaza and for posting your review on TripAdvisor. It is always gratifying when a guest awards the hotel with a...

Reviewed 16 February 2016

My husband and I stayed here for one night Valentine's Day weekend. Door men and front desk staff were fantastic! We found the room to be quite small and very cold. In fact, though we keep our home a balmy 65, we ended up cranking the thermostat to 90 degrees without any luck in warming our room. There appeared to...

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Helpful?
Thank Homebody777
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Homebody777, We're glad there were aspects of your stay that exceeded your expectations, but we certainly regret there were areas where we fell short. Please accept my apologies. It would be helpful if you would contact me at dbreckenridge@kansascityic.com so I may get some details to allow us to follow-up internally and personally apologize. Sincerely, Don Breckenridge General Manager

Reviewed 15 February 2016

The Room was Fantastic, Amenities were exceptional. One Individual Stood Out. Craig Walter in the Concierges lounge made this a memorable trip for myself and my wife. He was very polite and accommodating, made sure that we were satisfied with our room and the hotel its self. He was also extremely knowledgeable in regard to the city and gave us...

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Helpful?
Thank Jake S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Jake S! Thank you for choosing the InterContinental Kansas City and for sharing your experience on Trip Advisor! We appreciate you letting us know your room was fantastic and the amenities exceptional! Craig and our entire team of concierges make it their mission every day to ensure the InterContinental Concierge Experience is memorable. Their level of personalized service,...

Kansas
Reviewed 14 February 2016 via mobile

Stayed here for Valentine's Day. Our room was very clean and we had a great view of the Country Club Plaza which is just across the street. The hotel does have a parking garage. The staff was extremely friendly. There is a very nice restaurant, The Oak Room, located right inside the hotel and The Oak Bar & Lounge where...

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Helpful?
Thank Jag64D
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Jag64D, Thank you for letting us know you enjoyed your very clean guestroom and it's view, our extremely friendly staff and the Oak Room restaurant and Oak Bar! Most brands, including IHG, have their full service and upscale hotels provide complimentary internet access for members of their loyalty club program. As you said, enrollment is free and easy! We're...

Reviewed 14 February 2016 via mobile

Ben Parks provided absolutely fantastic service and is an asset to the hotel. He and the hotel have provided excellent service and the hotel offers such beautiful views of the plaza and downtown Kansas City. I highly recommend this hotel in your travels, easy walking to the plaza!

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Helpful?
Thank Jason R
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello, Jason! Thank you for choosing the InterContinental Kansas City at the Plaza and for sharing your experience on TripAdvisor. We always appreciate a 5-star rating! Ben does do a wonderful job in the Oak Bar. He'll be very happy to learn how much you appreciated his service. It was nice of you to recommend the hotel to other travelers,...

Saint Louis, Missouri
Reviewed 14 February 2016

I recently stayed at the Intercontinental Kansas City (plaza hotel) and again had an AMAZING experience. Upon arrival, you are greeted by a very attentive doorman/valet attendant. Not only did he help us with our things, but his attitude was positive and welcoming. We then checked into our room and noticed that we were not in the room requested. Nevada...

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Helpful?
Thank Jenny B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Jenny B! Reading your comments was a great way to begin the day. Thank you for staying at the InterContinental Kansas City once again, and for sharing your experience on TripAdvisor. We appreciate the 5-star rating! Your feedback will be shared with our entire team, and we'll certainly thank everyone for making your experience an amazing one, especially...

Yankton, South Dakota
Reviewed 12 February 2016

Stayed here the night prior to a business meeting. I have to say that this is the most dirty, rundown "upscale" hotel I've ever stayed in. The public areas are nice. The staff was polite and accommodating. However, my room was a hole. My bathroom had clearly not been cleaned. There were scum rings on the counter, toothpaste residue in...

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Helpful?
1Thank JodyMK
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear JodyMK, We are very happy you found our staff to be very polite and accommodating, and the public areas nice. Please do accept my apologies for the cleanliness issues in your guestroom. Along with the safety of our guests and staff, the cleanliness of our hotel is of the utmost importance and is always a focal point of our...

Reviewed 10 February 2016 via mobile

Really enjoyed staying here the service in the concierge was awesome Ruben and Don are great they took care of our whole group all the family and kids got to play around take advantage of the great views of the plaza great central location for all the shopping and food destinations in the entire Kansas City area

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Helpful?
Thank Max K
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Max K! The InterContinental Concierge Experience is unlike any offered in this area. Thank you for letting us know you felt it was awesome! Our concierge team specializes in providing a very personalized level of service and hospitality. This, combined with all the food and beverage items served complimentary in the 11th floor Concierge's Lounge, is a great...

Beaumont, Texas
Reviewed 9 February 2016

The Intercontinental Kansas City at the Plaza has been our home away from home for visits to Kansas City over the last 5 years. The rooms are spacious and comfortable. Staying on the Concierge Floor with views of the Plaza is a treat. The real success of the hotel is directly related to staff. Nevada at the front desk provides...

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Helpful?
1Thank Traveler1948_10
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Traveler1948_10, Thank you for your loyalty to the hotel over the course of the last five years! We appreciate your kind words about the hotel and the service provided by our staff. It's all about service, and always will be. In January, the hotel's guest service score was the highest of any InterContinental hotel in the United States. It...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $236 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
25 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the Plaza.”
Txguy7527, 24 May 2017 | Read review
“Spring for concierge floor room with balcony”
ozarksash, 23 May 2017 | Read review
“Plaza view is the best.”
76jayhawk, 21 May 2017 | Read review
“Rooms on Plaza side have good view. Try to stay at 11th floor with concierge services.”
ShubhKush, 8 May 2017 | Read review
“Room 735 had a lot of noise from some kind of mechanical device”
59AnnaP59, 5 May 2017 | Read review
5 of 5
InterContinental
USD 203* /night
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Hotels.comUSD 202
Expedia.comUSD 201
HotelQuicklyUSD 264
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Prices are for 1 room, 2 adults
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