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InterContinental Kansas City at the Plaza

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Traveller (322)
Room & Suite (200)
Dining (16)
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Overview
  • Excellent57%
  • Very good23%
  • Average10%
  • Poor6%
  • Terrible4%
Travellers talk about
“concierge floor”(98 reviews)
“craig walter”(89 reviews)
“reuben”(22 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from InterContinental Kansas City at the Plaza
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Rooms
10 Jun.11 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,685)
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All reviewsconcierge floorcraig walterreubenfront deskchristmas lightsclub levelhappy hourthe entire staffself parkingoakloungeplazaalamedavaletbalconiesbellmanconference
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11 - 15 of 1,670 reviews
Reviewed 2 weeks ago via mobile

I recently stayed at the Intercontinental in Kansas City for a work trip, actually a conference at the hotel. The hotel was average. I did almost get stuck in my bathroom because the door handle pulled totally out of the door but that wasn't the...More

Thank Jack C
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 2 weeks ago

Dear Jack C, I am more than happy to work with you to answer or resolve your billing question. I do not know the specific circumstances surrounding your concern, so please feel free to contact me at dbreckenridge@kansascityic.com. Sincerely, Don Breckenridge General Manager

Reviewed 3 weeks ago via mobile

This is a good clean hotel for business and conference very large room with balcony and marble toilet flooring,large flat screen TV and very impressive sitting area inside the room but lobby and registration is outdated and small, needs a grand entry and better elevatorsMore

Thank John A
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 2 weeks ago

Dear John A, We appreciate your feedback and it’s great that you enjoyed the newly renovated guestroom and the 55” TV’s that are now in all rooms. The private balconies are always a big hit given the commanding view of the Plaza. With the weather...More

A TripAdvisor Member
1
Reviewed 3 weeks ago via mobile

This place couldn’t get out of its own way. Failure after failure!! I’ve never written a review til now but it’s so bad I feel an obligation to warn others. My wife and I came here for a wedding and were told numerous times we...More

Thank A TripAdvisor Member
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 2 weeks ago

Dear Guest, Please accept my sincerest apologies for the challenges you experienced while you were our guest. What you describe certainly does not reflect our 4-diamond standards, or our commitment to guest satisfaction. I would appreciate the opportunity to communicate with you directly so I...More

Reviewed 3 weeks ago

I really wanted to give the Kansas City Intercontinental five stars but there were a couple minor things that could be fixed. First of all the staff is amazing. They remembered us whenever we returned to the hotel. Very personable and always had smiles on...More

2  Thank J W
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 2 weeks ago

Dear J W, Thank you for your feedback. It’s always great to hear when a guest feels our staff is amazing. A warm smile and a genuine “welcome back” go a long way. The team enjoys rewarding the loyalty demonstrated by our Ambassadors, and we’re...More

Reviewed 3 weeks ago via mobile

Great service and the room was beautiful! It’s right by the plaza and we love that area! Craig was awesome in the concierge lounge! Awesome service, great snacks and desserts and DRINKS! Craig was attentive and personable and we are sad we can’t stay longer....More

Thank ecowens
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 3 weeks ago

Dear ecowens, Thank you for sharing your experience at the InterContinental Kansas City on TripAdvisor. Your feedback will be relayed to Craig. He thoroughly enjoys providing a level of personalized service to guests staying on our Concierge Level. The food and beverages provided in the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 174 - USD 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 174 - USD 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (322)
Room & Suite (200)
Dining (16)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Questions & Answers
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PattyCakes S
27 July 2017|
AnswerShow all 4 answers
Response from Marion B | Reviewed this property |
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
0
Votes
pianointerpretations
21 July 2017|
AnswerShow all 4 answers
Response from Renee B | Reviewed this property |
I am not sure, but if you have a room with a balcony you can smoke out there
0
Votes
Brian K
24 May 2017|
AnswerShow all 8 answers
Response from Kara H | Reviewed this property |
Ours was! The hotel was recently renovated so our room was in excellent condition.
0
Votes
Room Tips
"Higher rooms have better views"
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"Try to get a suite with access to the ambassadors lounge. It's worth the extra expense."
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"Concierge floor comes with free breakfast and a happy hour"
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"Choose a different hotel for better service, for same view stay at the Raphael."
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